Headline

Technical support lead | building ai-powered support workflows | scaling customer success at novosalus technologies

About

I’m a Digital Marketing Expert with a passion for turning ideas into impactful online presence. Over the years, I’ve worked with doctors, hospitals, political leaders, and entrepreneurs, helping them grow through targeted social media strategy, content creation, and brand building. From managing campaigns for multispeciality hospitals and healthcare leaders to creating SEO-driven websites and engaging video content, I specialize in strategies that not only increase visibility but also build trust and strong personal brands. Some of my work includes: Healthcare Marketing – Helping doctors and hospitals attract patients through optimized digital presence, including reels, posts, and targeted campaigns. Political Campaigns – Managing social media strategies to build community engagement and visibility for aspiring leaders. Entrepreneurial Branding – Guiding small business owners in positioning themselves as industry leaders online. SaaS Promotion – Marketing innovative platforms that help professionals build websites without coding. My approach blends creative storytelling with data-driven decisions, ensuring every post, ad, and campaign has a measurable impact. I believe in the power of connection and collaboration — whether it’s helping a doctor reach more patients, a political leader connect with the community, or a startup scale fast.

Location

Pune Division

Work experience

Sr. Technical Support Cum Digital Marketing Executive at Novosalus Technologies, Sep 2024 - Present · 1 yr 8 mos, - lead daily operations for customer support, handling technical troubleshooting and escalations for multiple enterprise clients. - optimize support processes by building automated workflows and frontend tools using ai studio to speed up client updates. - manage internal ai operations, including prompt engineering and workflow design to assist with technical issue resolution. - maintain high client satisfaction through consistent communication and proactive identification of recurring technical issues.

Technical Support Cum Digital Marketing Executive at Novosalus Technologies, Dec 2022 - Oct 2024 · 1 yr 11 mos, On-site, - lead technical support for the aboutmyclinic platform, resolving complex website-related issues and acting as the primary point of contact for clinical stakeholders. - manage end-to-end client onboarding and lifecycle, ensuring seamless technical integration and high satisfaction through proactive account management. - lead operations by delegating technical tasks, monitoring workflow efficiency, and ensuring high-quality output across the team. - translate complex client requirements into tailored technical solutions, improving platform usability and client retention. Additional responsibilities - optimize digital presence for healthcare clients by managing technical seo and local search infrastructure (google my business) to improve platform discoverability. - oversee social media strategy and content curation for key clients, driving engagement through data-backed insights and platform-specific optimizations.

Equity Trading at Self-Employed, Oct 2020 - Present · 5 yrs 7 mos, Trading since October 2019, started as an equity trader, At the start of 2021 start working in options trading and current trading in algo setups of options buying .

Technical Support at Kovid BioAnalytics, Apr 2021 - Nov 2022 · 1 yr 8 mos, On-site, - resolved complex technical issues across two core products, acting as the primary point of contact for client troubleshooting. - managed system configurations to ensure platform reliability and performance, documenting technical workflows for internal staff training. - acted as the bridge between client requirements and product customization, facilitating smooth integration and deployment. - performed ongoing product training, helping clients maximize system utilization and feature adoption. Additional responsibilities - managed server-side infrastructure, including backups, domain/hosting renewals, and data integrity monitoring. - executed technical seo initiatives to improve platform searchability and organic visibility. - supported branding efforts by developing technical documentation and promotional assets.

Education

Bachelor of Arts - BA, Savitribai Phule Pune University

Higher Secondary School Certificate, PCM, Computer science, Abhinav Education Society's English Medium School