---
title: "Aswin T M - Engineer in Chennai | Tal"
description: "Meet Aswin T M, Technical Product Specialist | Expert in SaaS Support, System Reliability & Customer Success. based in Chennai."
image: "https://tal.club/meet/aswin-t-m/share-image"
---

# Aswin T M on Tal

## Headline

Technical Product Specialist \| Expert in SaaS Support, System Reliability & Customer Success\.

## About

As a Technical Product Specialist with hands\-on experience supporting complex SaaS solutions at Mad Street Den, I thrive at the intersection of technology and customer success\. My background in electrical and electronics engineering, combined with a rigorous foundation in leadership and discipline from Sainik School, enables me to deliver reliable, customer\-focused product experiences\. I specialize in troubleshooting, optimizing system performance, and ensuring seamless collaboration across engineering, product, and customer\-facing teams\. Whether resolving escalations, managing SLAs, or driving product enhancements, I’m passionate about turning challenges into opportunities for innovation and growth\. Highlights: \- Delivered expert product support, reducing issue resolution time and improving customer satisfaction\. \- Drove cross\-functional initiatives to enhance system stability and product reliability\. Open to connecting with professionals in SaaS, product management, or customer experience roles—let’s build better products and stronger teams together\!

## Location

Chennai

## Work experience

Engineer at Mobius Knowledge Services, Aug 2025 \- Present · 10 mos, Chennai, Tamil Nadu, India

Technical Product Support Specialist at Mad Street Den, Nov 2022 \- Jul 2025 · 2 yrs 9 mos, Chennai, Tamil Nadu, India, \- Delivered advanced technical support for SaaS products, resolving complex issues and ensuring high customer satisfaction\. \- Troubleshot and optimized system performance, collaborating with engineering and product teams to drive product stability\. \- Managed customer escalations, adhering to SLAs, and providing timely, effective solutions\. \- Utilized tools including Amazon EC2 and CRM platforms to enhance support processes\. \- Contributed to process improvements that reduced average ticket resolution time

Product Support Intern at Mad Street Den, Aug 2022 \- Oct 2022 · 3 mos, Chennai, Tamil Nadu, India, \- Supported the reliability and performance of the technology stack\. \- Assisted in troubleshooting, system optimization, and customer communication\.

## Education

Bachelor of Engineering \- BE, Electrical, Electronics and Communications Engineering, Sri Krishna College of Technology

Sainik School Amaravathinagar

[View the original profile](https://tal.club/meet/aswin-t-m)

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