Headline

Technical Product Specialist | Expert in SaaS Support, System Reliability & Customer Success.

About

As a Technical Product Specialist with hands-on experience supporting complex SaaS solutions at Mad Street Den, I thrive at the intersection of technology and customer success. My background in electrical and electronics engineering, combined with a rigorous foundation in leadership and discipline from Sainik School, enables me to deliver reliable, customer-focused product experiences. I specialize in troubleshooting, optimizing system performance, and ensuring seamless collaboration across engineering, product, and customer-facing teams. Whether resolving escalations, managing SLAs, or driving product enhancements, I’m passionate about turning challenges into opportunities for innovation and growth. Highlights: - Delivered expert product support, reducing issue resolution time and improving customer satisfaction. - Drove cross-functional initiatives to enhance system stability and product reliability. Open to connecting with professionals in SaaS, product management, or customer experience roles—let’s build better products and stronger teams together!

Location

Chennai

Work experience

Engineer at Mobius Knowledge Services, Aug 2025 - Present · 10 mos, Chennai, Tamil Nadu, India

Technical Product Support Specialist at Mad Street Den, Nov 2022 - Jul 2025 · 2 yrs 9 mos, Chennai, Tamil Nadu, India, - Delivered advanced technical support for SaaS products, resolving complex issues and ensuring high customer satisfaction. - Troubleshot and optimized system performance, collaborating with engineering and product teams to drive product stability. - Managed customer escalations, adhering to SLAs, and providing timely, effective solutions. - Utilized tools including Amazon EC2 and CRM platforms to enhance support processes. - Contributed to process improvements that reduced average ticket resolution time

Product Support Intern at Mad Street Den, Aug 2022 - Oct 2022 · 3 mos, Chennai, Tamil Nadu, India, - Supported the reliability and performance of the technology stack. - Assisted in troubleshooting, system optimization, and customer communication.

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Sri Krishna College of Technology

Sainik School Amaravathinagar