Headline

Solution Architect / Robotics / Artificial Intelligence / Six Sigma Master Black Belt / Process Excellence

About

Key skills expertise in a. Frameworks - COPC, ITSM, CMMi (3), ISO 9001 / 27001 b. Robotic Process Automation – Conducting opportunity assessment, identifying feasible projects that can be automated through Robotics, Design and Develop proof of concept, project savings and business case and its viability, Engineer virtual robots. c. Project management – Site consolidation, Implementation of Quality framework (End-to-end), Transition and deployment of processes offshore / New business d. Process engineering – Projects that have resulted in improved cycle time, improved efficiency, utilization and productivity, Performance Management system for the organization (all levels). Process automation includes Online banking systems, Change Control systems, Management Information and reporting etc. e. Deployment of Quality framework to process essentials – Deployment of Critical to Quality controls (CTQs) for Key risk areas, Risk based sampling approach to mitigate risks from time to time, Design and align Quality framework to Global framework models like COPC, COE, ISO, ISMS/ITSM etc. f. Base lining / Benchmarking – Align statistical findings to improve key performance indicators and result areas, Base lining the indicators to improve delivery on the result areas by assessing the performance teams on a periodic basis. g. Balance scorecard reporting – Implemented and have introduced BSC methodology in business groups that helps in right decision making (fully supported by facts and data). h. Staff performance improvement – Fetching training needs from individual level to groups (with risk impact to business), Step goals to improve and encourage consistent performance, Risk based monitoring approach to identify performance improvement. i. Training and deployment of process teams – Periodic training in Management methodologies like Six Sigma, Project management, Statistical methodologies.

Location

Bengaluru

AI stack

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elevenlabs

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Work experience

Independent Technology Consultant at Freelance/Consultancy, Jun 2019 - Present · 7 yrs 4 mos, Bengaluru

Senior Manager at Xchanging, Jan 2014 - May 2019 · 5 yrs 5 mos, Bangalore Area, India

Manager - Quality Management at Easioption BPO Services Pvt Ltd, Mar 2011 - Oct 2013 · 2 yrs 8 mos, Pune/Pimpri-Chinchwad Area

Manager - Quality Practices at Impetus Consulting pvt Ltd, Jul 2004 - Feb 2011 · 6 yrs 8 mos, Chennai

Education

B.C.A, Computer Application, Bharathiar University

E-Commerce/Electronic Commerce, Sri Sankara Vidyashramam