---
title: "ASWIN PRASAD - Network Operations Center Engineer Client JIO Fiber in Kerala | Tal"
description: "Meet ASWIN PRASAD, NOC Engineer | Network Operations Centre Engineer | Incident Management · SLA · FTTH/MPLS | Cisco · Linux · CCNA | 3+ Yrs Telecom Operations | Open to Work based in Kerala."
image: "https://tal.club/meet/aswin-prasad/share-image"
---

# ASWIN PRASAD on Tal

## Headline

NOC Engineer \| Network Operations Centre Engineer \| Incident Management · SLA · FTTH/MPLS \| Cisco · Linux · CCNA \| 3\+ Yrs Telecom Operations \| Open to Work

## About

I'm a Network Operations Engineer with 3\+ years of 24×7 NOC experience across FTTH and MPLS telecom networks, currently with Telecrats India supporting a Jio Fiber network serving 10,000\+ subscribers\. My work sits at the intersection of technical fault management and customer communication I handle the full incident lifecycle from intake and severity classification through triage, escalation, and closure, while keeping customers and stakeholders clearly informed at every stage\. What I do well: • Incident & problem management \(ITIL\-aligned\) • SLA/KPI reporting MTTR, MTBF, network availability • Coordinating NOC, field, and vendor teams during outages • RCA documentation and audit\-ready reporting • Telecom domains: RAN, Core, Transport, OSS/NMS, 2G–5G, Satellite A few highlights: • 98% first\-call resolution rate at Telecrats India • Supported BSNL & JIO FTTH/MPLS networks across L1/L2 NOC ops • Consistently delivered SLA\-compliant closure within defined timelines 🎓 Currently pursuing M\.E\. in Communication Systems Engineering \(Work Integrated Learning\) graduating 2027\. Open to NOC Engineer, Network Operations Analyst, or Service Assurance roles in telecom or enterprise networks\. 📩 aswin\.prasad\.it@gmail\.com

## Location

Kerala

## Work experience

Network Operations Center Engineer Client JIO Fiber at Telecrats India, Aug 2024 \- Present · 1 yr 11 mos, Ernakulam, Kerala, India, • Served as the central coordination point between customers, NOC engineers, and field teams on a Jio Fiber FTTH/MPLS network supporting 10,000\+ subscribers\. • Managed end\-to\-end incident lifecycle intake, severity classification, triage, escalation, and confirmed closure maintaining complete audit\-ready documentation at every stage\. • Achieved 98% first\-call resolution rate through disciplined incident handling and proactive monitoring practices\. • Delivered structured, timely customer updates throughout incidents, translating complex NOC findings into clear, non\-technical communications\. • Prepared daily, weekly, and monthly SLA/KPI reports covering MTTR, MTBF, and network availability for senior management review\. • Coordinated with vendors and field engineers to resolve fibre outages and transport faults within SLA timelines; confirmed full\-service restoration before issuing closure notifications\.

Network Operations Center Engineer Client BSNL Fiber at Veremax Technologies, Aug 2022 \- Jul 2024 · 2 yrs, Ernakulam, Kerala, India, • Supported 24×7 L1/L2 NOC operations for BSNL FTTH/MPLS networks managing incident intake, logging, team routing, and lifecycle tracking per service assurance workflows\. • Monitored OSS/NMS dashboards and alarm feeds continuously to detect service degradation; escalated issues proactively per defined escalation matrix\. • Conducted Root Cause Analysis \(RCA\) on recurring faults, reducing repeat incidents and improving MTTR metrics over time\. • Handled customer\-facing communication for enterprise and ISP clients delivering fault status updates and restoration confirmations\. • Maintained up\-to\-date operational documentation and shift handover records aligned with NOC governance standards\.

## Education

Bachelor of Technology \- BTech, Electrical and Electronics Engineering, P\.R\. Engineering College

High School Diploma, Central Board of Secondary Education

[View the original profile](https://tal.club/meet/aswin-prasad)

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