Headline

NOC Engineer | Network Operations Centre Engineer | Incident Management · SLA · FTTH/MPLS | Cisco · Linux · CCNA | 3+ Yrs Telecom Operations | Open to Work

About

I'm a Network Operations Engineer with 3+ years of 24×7 NOC experience across FTTH and MPLS telecom networks, currently with Telecrats India supporting a Jio Fiber network serving 10,000+ subscribers. My work sits at the intersection of technical fault management and customer communication I handle the full incident lifecycle from intake and severity classification through triage, escalation, and closure, while keeping customers and stakeholders clearly informed at every stage. What I do well: • Incident & problem management (ITIL-aligned) • SLA/KPI reporting MTTR, MTBF, network availability • Coordinating NOC, field, and vendor teams during outages • RCA documentation and audit-ready reporting • Telecom domains: RAN, Core, Transport, OSS/NMS, 2G–5G, Satellite A few highlights: • 98% first-call resolution rate at Telecrats India • Supported BSNL & JIO FTTH/MPLS networks across L1/L2 NOC ops • Consistently delivered SLA-compliant closure within defined timelines 🎓 Currently pursuing M.E. in Communication Systems Engineering (Work Integrated Learning) graduating 2027. Open to NOC Engineer, Network Operations Analyst, or Service Assurance roles in telecom or enterprise networks. 📩 aswin.prasad.it@gmail.com

Location

Kerala

Work experience

Network Operations Center Engineer Client JIO Fiber at Telecrats India, Aug 2024 - Present · 1 yr 11 mos, Ernakulam, Kerala, India, • Served as the central coordination point between customers, NOC engineers, and field teams on a Jio Fiber FTTH/MPLS network supporting 10,000+ subscribers. • Managed end-to-end incident lifecycle intake, severity classification, triage, escalation, and confirmed closure maintaining complete audit-ready documentation at every stage. • Achieved 98% first-call resolution rate through disciplined incident handling and proactive monitoring practices. • Delivered structured, timely customer updates throughout incidents, translating complex NOC findings into clear, non-technical communications. • Prepared daily, weekly, and monthly SLA/KPI reports covering MTTR, MTBF, and network availability for senior management review. • Coordinated with vendors and field engineers to resolve fibre outages and transport faults within SLA timelines; confirmed full-service restoration before issuing closure notifications.

Network Operations Center Engineer Client BSNL Fiber at Veremax Technologies, Aug 2022 - Jul 2024 · 2 yrs, Ernakulam, Kerala, India, • Supported 24×7 L1/L2 NOC operations for BSNL FTTH/MPLS networks managing incident intake, logging, team routing, and lifecycle tracking per service assurance workflows. • Monitored OSS/NMS dashboards and alarm feeds continuously to detect service degradation; escalated issues proactively per defined escalation matrix. • Conducted Root Cause Analysis (RCA) on recurring faults, reducing repeat incidents and improving MTTR metrics over time. • Handled customer-facing communication for enterprise and ISP clients delivering fault status updates and restoration confirmations. • Maintained up-to-date operational documentation and shift handover records aligned with NOC governance standards.

Education

Bachelor of Technology - BTech, Electrical and Electronics Engineering, P.R. Engineering College

High School Diploma, Central Board of Secondary Education