---
title: "Astha Srivastava - Operations Associate in Lucknow | Tal"
description: "Meet Astha Srivastava, Service Desk Analyst | Escalation & Incident Management | ITIL | ServiceNow | Walmart & Amazon | Willing to Relocate based in Lucknow."
image: "https://tal.club/meet/astha-srivastava/share-image"
---

# Astha Srivastava on Tal

## Headline

Service Desk Analyst \| Escalation & Incident Management \| ITIL \| ServiceNow \| Walmart & Amazon \| Willing to Relocate

## About

Service Desk professional with 2\+ years of experience supporting enterprise clients including Walmart and Amazon across high\-volume, multi\-channel environments \(calls, chat, email, and messaging\)\. I specialise in escalation management, incident resolution, and knowledge base management — managing 50\+ weekly critical escalations with a consistent 95%\+ CSAT score and zero SLA breach record across both roles\. What I bring to the table: ✅ End\-to\-end escalation ownership — from triage to resolution to documentation ✅ Incident management aligned to ITIL fundamentals ✅ Knowledge base authoring and continuous improvement ✅ Cross\-functional team coordination across global environments ✅ Strong written and spoken English with empathetic, customer\-first communication ✅ MS Excel reporting, dashboard management, and data accuracy Currently pursuing ITIL Foundation v4 and MOS Excel certification to deepen my technical capabilities\. I am actively looking for Service Desk, CX Operations, and Application Support roles in Hyderabad\. Open to relocation immediately\.

## Location

Lucknow

## Work experience

Operations Associate at AcuittyTech, Dec 2024 \- Present · 1 yr 7 mos, Lucknow, Retail Operations • Inventory Management • Store Coordination • Order Processing • Customer Support • Data Entry • MS Excel • Team Collaboration • Time Management

Virtual Customer Support at Amazon, Aug 2024 \- Present · 1 yr 11 mos, Lucknow, Uttar Pradesh, India

## Education

BCA, Computer Systems Networking and Telecommunications, CITY COLLEGE OF MANAGEMENT, TIWARIGANJ

Rani Laxmi Bai Memorial School \(R\.L\.B\.\)

[View the original profile](https://tal.club/meet/astha-srivastava)

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