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Aslam Khan

Senior Engineer Cloud and Infra Management @ LTIMindtree | Zscaler, Networking, DHCP, DNS, Wireless controller,Cisco ISE

Harihar

10+ years of work experience

LTIMindtree
Feb 20251 yr 10 mosPresent

On-site

As a Senior IT Infrastructure & Network Operations Specialist at LTMindtree Limited, I lead Command Centre operations and network delivery across enterprise environments. My responsibilities include managing incident and problem resolution, ensuring SLA compliance, and driving network reliability through proactive monitoring and RCA. I specialize in Zscaler , Cisco WLC/ISE, and LogicMonitor, configuring alerts, SDTs, and escalation policies to minimize downtime. I collaborate with cross-functional teams to streamline processes, enhance visibility, and maintain operational excellence. Key contributions include: Establishing and governing Command Centre operations for high-severity incidents. Leading stakeholder connects and performance reviews to ensure transparency and efficiency. Standardizing SOPs, escalation matrices, and transition checklists for audit-ready operations. Driving continuous improvement through preventive actions and process optimization.
DXC Technology
Feb 20195 yrs 6 mosJul 2024

Bangalore

•Gathered, refined, standardized data from diverse sources to ensure accuracy and uniformity. •Created and maintained impactful data visualizations & dynamic dashboards using PowerBI, effectively presenting essential metrics & performance indicators to stakeholders. •Developed & updated comprehensive data reports & visualizations using Crystal Reports & PowerBI. •Delivered daily, weekly & monthly reports to management, ensuring up-to-date information for informed decision making. •Generated reports & conducted analytics to gain valuable insights into employee productivity, project costs, and resource allocation. •Facilitated application access for new employees, ensuring timely provision of necessary resources. •Expertly resolved L1 & L2 issues in servers, IIS Web Server, SQL & MySQL Databases, ensuring smooth operation & minimizing downtime. •Hosted & deployed web applications, ensuring seamless accessibility for end users. •Effectively coordinated with business users & vendors for change requests, bug fixes, & customization in existing applications. •Monitored nightly cycle, ensuring that commission and non-commission files were generated within SLA. •Ensured timely sending and receipt of files from various sources, meeting customer requirements. •Handled administrative tasks such as setup and configuration, maintaining optimal system performance. •Monitored production and testing processes, ensuring quality & timely delivery of output. •Controlled changes applied to test and production applications, minimizing risks and ensuring stability. •Documented, updated & trained new associates on system processes used in daily job responsibilities, ensuring smooth onboarding and knowledge transfer. •Demonstrated ability to understand & troubleshoot complex customer issues on production environment, ensuring quick resolution & customer satisfaction. •Took ownership of identifying and fixing bugs occurring in applications, ensuring optimal functionality and user experience.
DXC Technology
Feb 20195 yrs 6 mosJul 2024

Bengaluru, Karnataka, India

DXC Technology
Feb 20195 yrs 6 mosJul 2024

ITC Infotech
Oct 20153 yrs 5 mosFeb 2019

Bengaluru, Karnataka, India

A. Implementation Specialist • Worked as an Implementation Specialist - Remote for ORACLE US TASC Team. • Handling Oracle Upgrades from Oracle 10g to 11g & 11.2.0.3 to 11.2.0.4. • Handling Opera Server Migrations during Hardware Swap from Windows Server 2003 to 2008/2012 R2. • Maintaining/upgrading/supporting Hospitality Applications Opera V5 Property Management System & Oracle Database. • Working on P1, P2 issues through follow up with Client and resolving as per SLA. • Applying Oracle Database / WebLogic / Forms & Reports Patches: Including Security Patches, Quarterly patches, Hotfixes and Bug fixes. • Responsible for handling of all technical escalations, troubleshoot & Resolving of PMS upgrade-related issues. B. Application support • Resolved L1 and L2 issues in servers, IIS Web Server, SQL & MySQL Databases by troubleshooting and implementing solutions • Coordinated with respective teams and prioritized tasks based on issue type and urgency. • Installed necessary supporting software in servers to optimize performance. • Managed hosting and deployment of web sites and applications • Facilitated communication between business users, vendors, and development teams for Change Requests, Bug Fixes, and customization in existing applications. • Set up development environments and prepared for Go-Live events. • Trained end users on live applications for smooth adoption • Developed security architecture for applications to ensure data protection. • Participated in Application Audit to ensure compliance with industry standards. • Designed, implemented, and maintained efficient disaster recovery plans. • Assessed system availability and IT network application processes. • Administered system upgrades and escalated issues as needed. • Prepared designs and evaluated balancing functions for IT departments and other functional areas. • Analyzed and implemented proactive self-initiated projects for continuous improvement and increased efficiency.

Aslam’s AI Stack

Microsoft Copilot
Microsoft Copilot

Education

master of business administration, Finance, General

vtu

20132 yrs2015

secondary school leaving certificate

Maria Nivas

20061 yr2007

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Headline

Senior Engineer Cloud and Infra Management @ LTIMindtree | Zscaler, Networking, DHCP, DNS, Wireless controller,Cisco ISE

About

With over 10 years of professional experience, I currently serve as a Senior Engineer in Cloud and Infrastructure Management at LTIMindtree. I lead Command Centre operations, ensuring robust network delivery and operational reliability across enterprise environments. My expertise in Zscaler, Cisco WLC/ISE, and LogicMonitor enables effective proactive monitoring, root cause analysis, and the configuration of alerts and escalation policies to minimize downtime. Collaborating with cross-functional teams, I contribute to SLA compliance, process optimization, and efficient incident and problem resolution, all while driving network stability. My work reflects a strong commitment to maintaining seamless IT infrastructure management that aligns with organizational goals and upholds high standards of service delivery.

Location

Harihar

AI stack

Microsoft Copilot

Work experience

Senior Engineer cloud and infra management at LTIMindtree, Feb 2025 - Present · 1 yr 10 mos, On-site, As a Senior IT Infrastructure & Network Operations Specialist at LTMindtree Limited, I lead Command Centre operations and network delivery across enterprise environments. My responsibilities include managing incident and problem resolution, ensuring SLA compliance, and driving network reliability through proactive monitoring and RCA. I specialize in Zscaler , Cisco WLC/ISE, and LogicMonitor, configuring alerts, SDTs, and escalation policies to minimize downtime. I collaborate with cross-functional teams to streamline processes, enhance visibility, and maintain operational excellence. Key contributions include: Establishing and governing Command Centre operations for high-severity incidents. Leading stakeholder connects and performance reviews to ensure transparency and efficiency. Standardizing SOPs, escalation matrices, and transition checklists for audit-ready operations. Driving continuous improvement through preventive actions and process optimization.

Senior Analyst III Software Engineer at DXC Technology, Feb 2019 - Jul 2024 · 5 yrs 6 mos, Bangalore, •Gathered, refined, standardized data from diverse sources to ensure accuracy and uniformity. •Created and maintained impactful data visualizations & dynamic dashboards using PowerBI, effectively presenting essential metrics & performance indicators to stakeholders. •Developed & updated comprehensive data reports & visualizations using Crystal Reports & PowerBI. •Delivered daily, weekly & monthly reports to management, ensuring up-to-date information for informed decision making. •Generated reports & conducted analytics to gain valuable insights into employee productivity, project costs, and resource allocation. •Facilitated application access for new employees, ensuring timely provision of necessary resources. •Expertly resolved L1 & L2 issues in servers, IIS Web Server, SQL & MySQL Databases, ensuring smooth operation & minimizing downtime. •Hosted & deployed web applications, ensuring seamless accessibility for end users. •Effectively coordinated with business users & vendors for change requests, bug fixes, & customization in existing applications. •Monitored nightly cycle, ensuring that commission and non-commission files were generated within SLA. •Ensured timely sending and receipt of files from various sources, meeting customer requirements. •Handled administrative tasks such as setup and configuration, maintaining optimal system performance. •Monitored production and testing processes, ensuring quality & timely delivery of output. •Controlled changes applied to test and production applications, minimizing risks and ensuring stability. •Documented, updated & trained new associates on system processes used in daily job responsibilities, ensuring smooth onboarding and knowledge transfer. •Demonstrated ability to understand & troubleshoot complex customer issues on production environment, ensuring quick resolution & customer satisfaction. •Took ownership of identifying and fixing bugs occurring in applications, ensuring optimal functionality and user experience.

Application delivery at DXC Technology, Feb 2019 - Jul 2024 · 5 yrs 6 mos, Bengaluru, Karnataka, India

Profesional Application Delivery at DXC Technology, Feb 2019 - Jul 2024 · 5 yrs 6 mos

Application Support Specialist at ITC Infotech, Oct 2015 - Feb 2019 · 3 yrs 5 mos, Bengaluru, Karnataka, India, A. Implementation Specialist • Worked as an Implementation Specialist - Remote for ORACLE US TASC Team. • Handling Oracle Upgrades from Oracle 10g to 11g & 11.2.0.3 to 11.2.0.4. • Handling Opera Server Migrations during Hardware Swap from Windows Server 2003 to 2008/2012 R2. • Maintaining/upgrading/supporting Hospitality Applications Opera V5 Property Management System & Oracle Database. • Working on P1, P2 issues through follow up with Client and resolving as per SLA. • Applying Oracle Database / WebLogic / Forms & Reports Patches: Including Security Patches, Quarterly patches, Hotfixes and Bug fixes. • Responsible for handling of all technical escalations, troubleshoot & Resolving of PMS upgrade-related issues. B. Application support • Resolved L1 and L2 issues in servers, IIS Web Server, SQL & MySQL Databases by troubleshooting and implementing solutions • Coordinated with respective teams and prioritized tasks based on issue type and urgency. • Installed necessary supporting software in servers to optimize performance. • Managed hosting and deployment of web sites and applications • Facilitated communication between business users, vendors, and development teams for Change Requests, Bug Fixes, and customization in existing applications. • Set up development environments and prepared for Go-Live events. • Trained end users on live applications for smooth adoption • Developed security architecture for applications to ensure data protection. • Participated in Application Audit to ensure compliance with industry standards. • Designed, implemented, and maintained efficient disaster recovery plans. • Assessed system availability and IT network application processes. • Administered system upgrades and escalated issues as needed. • Prepared designs and evaluated balancing functions for IT departments and other functional areas. • Analyzed and implemented proactive self-initiated projects for continuous improvement and increased efficiency.

Education

master of business administration, Finance, General, vtu

secondary school leaving certificate, Maria Nivas