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Asif Rahaman

Aspiring Data Analyst | 1+ Yr CX & Product Quality Experience | Skilled in Excel, SQL, Power BI, Python | Strong Analytical Thinker | Driven to Solve Real-World Business Problems.

Kolkata

2+ years of work experience

Primetrace
Aug 20251 yr 2 mosPresent

Bengaluru, Karnataka, India

Customer Support Executive with experience handling blended support (voice, email, and chat) for the Polo and Crafto mobile applications. Skilled in resolving customer issues related to app functionality, refunds, account deletion, location updates, and technical troubleshooting. Experienced in email support, call handling, case escalation, chat quality auditing, and guiding users on app features such as content creation, templates, posters, and business promotions. Strong communication, problem-solving, and customer service skills with a focus on delivering timely and accurate resolutions.
Netscribes
Jun 20241 yr 2 mosJul 2025

Kolkata, West Bengal, India

Product Quality Analyst – Netscribes (for Flipkart) | June 2024 – July 2025 At Netscribes, I worked as a Product Quality Analyst for Flipkart, focusing on the accuracy and integrity of product listings. I meticulously reviewed product data to ensure compliance with Flipkart’s standards. Leveraging tools like Excel and internal dashboards, I flagged inconsistencies, verified specifications, and improved data quality. I maintained a consistent 98% accuracy rate across 10,000+ product listings reviewed over the year. My attention to detail contributed to reducing customer complaints related to product misrepresentation by 12%. Collaborating with cross-functional teams, I also helped streamline quality-check SOPs, cutting manual errors by 15%. This role strengthened my data analysis mindset and taught me how to draw actionable insights from unstructured information.
Maxicus
Oct 20236 mosMar 2024

Kolkata, West Bengal, India

Customer Support Executive – Swiggy Instamart | 6 Months At Swiggy Instamart, I served as a voice and chat support executive, managing high-volume customer interactions with empathy and efficiency. I resolved order-related queries, delivery issues, and refund requests, maintaining a first-contact resolution rate of 90%. My communication skills and patience helped me consistently achieve a 4.7/5 customer satisfaction score. I also identified recurring customer complaints and shared insights with the operations team, contributing to a 10% drop in issue recurrence. This experience honed my problem-solving skills and helped me understand how data-driven decisions impact real-time customer experience.

Education

University of Calcutta

B.com, Accounting

University of Calcutta

20173 yrs2020

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Headline

Aspiring Data Analyst | 1+ Yr CX & Product Quality Experience | Skilled in Excel, SQL, Power BI, Python | Strong Analytical Thinker | Driven to Solve Real-World Business Problems.

About

Turning Data Into Decisions | Customer Support to Data Insights With 1+ years in customer support, and e-commerce quality, I’ve worked in fast-paced roles where clear thinking and quick decisions matter. At Netscribes (for Flipkart), I managed large product datasets to ensure accurate listings and reduce issues. My time at Swiggy Instamart strengthened my skills in issue resolution and communication. Now, I’m building my skills in Excel, SQL, and data analytics to grow into insight-driven roles. Let’s connect!

Location

Kolkata

Work experience

Customer Support Executive at Primetrace, Aug 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, Customer Support Executive with experience handling blended support (voice, email, and chat) for the Polo and Crafto mobile applications. Skilled in resolving customer issues related to app functionality, refunds, account deletion, location updates, and technical troubleshooting. Experienced in email support, call handling, case escalation, chat quality auditing, and guiding users on app features such as content creation, templates, posters, and business promotions. Strong communication, problem-solving, and customer service skills with a focus on delivering timely and accurate resolutions.

Quality Checker at Netscribes, Jun 2024 - Jul 2025 · 1 yr 2 mos, Kolkata, West Bengal, India, Product Quality Analyst – Netscribes (for Flipkart) | June 2024 – July 2025 At Netscribes, I worked as a Product Quality Analyst for Flipkart, focusing on the accuracy and integrity of product listings. I meticulously reviewed product data to ensure compliance with Flipkart’s standards. Leveraging tools like Excel and internal dashboards, I flagged inconsistencies, verified specifications, and improved data quality. I maintained a consistent 98% accuracy rate across 10,000+ product listings reviewed over the year. My attention to detail contributed to reducing customer complaints related to product misrepresentation by 12%. Collaborating with cross-functional teams, I also helped streamline quality-check SOPs, cutting manual errors by 15%. This role strengthened my data analysis mindset and taught me how to draw actionable insights from unstructured information.

Customer Service Agent at Maxicus, Oct 2023 - Mar 2024 · 6 mos, Kolkata, West Bengal, India, Customer Support Executive – Swiggy Instamart | 6 Months At Swiggy Instamart, I served as a voice and chat support executive, managing high-volume customer interactions with empathy and efficiency. I resolved order-related queries, delivery issues, and refund requests, maintaining a first-contact resolution rate of 90%. My communication skills and patience helped me consistently achieve a 4.7/5 customer satisfaction score. I also identified recurring customer complaints and shared insights with the operations team, contributing to a 10% drop in issue recurrence. This experience honed my problem-solving skills and helped me understand how data-driven decisions impact real-time customer experience.

Education

B.com, Accounting, University of Calcutta