Headline

Software Engineer - Agentic AI Platform @ Freshworks || Ex @ Cyble (YC W21) || SVUCE @ 2024

About

I am a Software Engineer focused on building scalable platforms and production-grade AI systems. Currently working on building Responsible Agentic AI capabilities at platform scale — enabling reliable, secure, and reusable AI experiences across products. My experience spans backend engineering, distributed systems, platform architecture, and AI infrastructure. I enjoy solving engineering problems around orchestration, tool integration, observability, reliability, and operational excellence. Previously, I worked extensively on backend development and microservice-based architectures, designing scalable services and robust APIs with strong engineering fundamentals. Areas of interest: • Agentic AI • AI Platform Engineering • MLOps / LLMOps • Distributed Systems • Backend Engineering • System Design • Developer Platforms I enjoy turning complex ideas into systems that are simple to operate, scale, and evolve.

Location

Greater Chennai Area

AI stack

claude code

claude

cursor

Flowise

Work experience

Software Engineer - Agentic AI Platform (IC1) at Freshworks, May 2025 - Present · 1 yr 4 mos, Bangalore Urban, Karnataka, India, Building and scaling Freshworks' Responsible Agentic AI Platform, enabling AI agents across the company's product suite (CS, ITSM, CRM). • Designing and developing platform capabilities for agent orchestration, MCP-based tool integration, context management, and execution workflows. • Building MLOps / LLMOps workflows for model deployment, evaluation, observability, and operational reliability. • Developing reusable infrastructure for tool calling, governance, safety controls, and scalable AI application delivery. • Collaborating across engineering and product teams to accelerate adoption of Agentic AI systems and improve developer experience.

SDE 1 at Cyble Inc., May 2024 - Apr 2025 · 1 yr, On-site, ✨ Implemented Support Management Platform for Cyble Vision, from database design to deployment boosting customer engagement by 60% and saving over 100 hours of manual work at Customer Success ✨ Developed a custom url parsing service using fastapi and design patterns like strategy , achieving 90% efficiency in extracting takedown urls from customer emails and reducing manual work for CTIAs by atleast 50 hours. ✨ Created an Incident Management Feature from scratch, streamlining alert handling and improving analysis efficiency by 40%, which enhanced CTIA communication with customers and reduced response time by 30%

SDE Intern at Cyble Inc., Jan 2024 - Apr 2024 · 4 mos, Bengaluru, Karnataka, India, Working in Integrations team 1. Built an custom power Query connector for the cyble vision integration with Power BI 2. Worked on developing internal case management system

Software Engineer Intern at NxtJob.ai, Aug 2023 - Dec 2023 · 5 mos, Bengaluru, Karnataka, India, 👉Spearheaded the seamless integration of various third-party APIs, including Zoom, Wati coupled with the implementation of robust webhook endpoints, resulting in an impressive 25% user engagement. 👉Employed advanced optimization techniques to reduce API loading latency from 10 seconds to a mere 2 seconds, with a notable 25% increase in overall system responsiveness and user satisfaction. 👉Conducted comprehensive research and development on various third-party ML APIs, implementing strategic optimizations that significantly reduced the platform cost per user per month from 1000 INR to an impressive 220 INR, i.e 78% cost reduction. 👉Independently designed and implemented the CI/CD Workflow pipeline using the Github Actions, automating build, test and deployment process for the project, ensuring code quality and efficient development workflows.

Back End Developer at MetaDev, Apr 2023 - Jun 2023 · 3 mos, Hyderabad, Telangana, India, 👉 Developed and Implemented a Student Verfication Service as an internal tool for the startup,Streamlining the verification process and ensure accurate identification of student users. 👉 Implemented a Server Optimisation Strategy by bypassing the server and directly uploading files to s3 buckets resulting in an significant reduction of server usage by 12%. 👉 Utilised the testing framework like jest and libraries to create robust and reliable unit tests, ensuring accurate and thorough code coverage.

Open Source Developer at JGEC Winter of Code, Feb 2023 - Mar 2023 · 2 mos, Remote, 👉contributed to two projects with a total of 5 PR merged covering diverse tech stack like DiscordJs , NodeJs and expressJs 👉Implemented various commands like API Latency ,Ping etc for the discord bot callled mlody. 👉Implemented end-to-end CRUD Api using mongodb database for the teacher post assignment feature. 👉 Implemented the POST API File uploading feature using mutler npm package for school-erp-system project.

Education

Bachelor of Technology - BTech, Computer Science, Sri Venkateswara University

General Diploma in Islamic Studies, Islamic Studies, International Open University