Headline

Immediate Joiner | Unix | Linux | SQL | Autosys | OpenShift | Incident | Problem | Change | ITSM | RCA | AppDynamics | BFSI | Kibana | Mainframes | Production Support Engineer | 7+ Years | ITIL

About

Production Support Engineer with 7+ years of experience managing mission-critical BFSI applications in 24×7 high-availability environments at Tata Consultancy Services. I specialize in: ✦ Sev1 Incident Management & Root Cause Analysis ✦ Unix/Linux troubleshooting & SQL-based validation ✦ Autosys batch monitoring & EOD process management ✦ Log analysis via Kibana & OpenShift ✦ AppDynamics performance monitoring ✦ ITIL-aligned Change & Problem Management Key highlights: → Supported 700,000+ users across banking, retail & trading platforms → Independently resolved 80%+ of Level 2 incidents → Led migration of 700+ applications with minimal downtime → Maintained 99%+ SLA adherence handling 10–15 daily incidents → Coordinated a 5-member support team as IT Analyst Recipient of the Service & Commitment Award and Performance Excellence Award at TCS.

Location

Chakdaha

Work experience

IT Analyst at Tata Consultancy Services, Jan 2024 - May 2026 · 2 yrs 5 mos, West Bengal, India, Supported high-availability banking, retail, and trading applications serving 700,000+ users in UAT & Production environments. Resolved 80%+ of Level 2 incidents independently using Unix commands (grep, awk, vi, top), SQL queries, and log analysis via Kibana and OpenShift. Monitored and resolved Autosys batch job failures, ensuring timely execution of critical business processes. Managed 10–15 daily incidents (Sev1–Sev3) via ServiceNow. Maintained 95% SLA adherence across production environments. Participated in root cause analysis (RCA) and implemented preventive measures to reduce recurring incidents. Led migration of 700+ applications across UAT and Production environments with minimal downtime. Supported Mainframes Operations - Monitor and managed batch job schedules using IBM Dynamic Scheduler and SARJ, review job output and spool via SDSF, and execute CTJU package migrations across environments Coordinated a team of 5 members to ensure smooth shift operations and timely issue resolution. Executed time-sensitive monthly production and COB activities ensuring operational continuity.

System Engineer at Tata Consultancy Services, Oct 2020 - Jan 2024 · 3 yrs 4 mos, India

Assistant System Engineer at Tata Consultancy Services, Oct 2018 - Oct 2020 · 2 yrs 1 mo, India

Education

B.tech, Mechanical Engineering, Academy of Technology