Headline

PMP® Certified | Programme Manager │ Telecom · IoT · HR ·Healthcare │ Agile · PMO | GenAI Product Management (BITSoM) |

About

PMP® Certified Programme Manager with 10+ years of professional experience spanning Programme Delivery, PMO Governance, Service Transition, Telecom Security, Organizational Transformation, and People Operations. My career journey has been intentionally diverse, providing me with a unique blend of business, people, and technology leadership. Beginning in healthcare as a Dental Surgeon, I developed strong analytical thinking, stakeholder empathy, and documentation discipline. I later transitioned into Human Resources, leading initiatives across recruitment, performance management, employee engagement, learning & development, and organizational transformation. Over the past several years, I have focused on Programme and Project Management within the telecom technology domain. At GTS Techlabs, I have led global SMS and Voice Firewall deployments across APAC, Africa, and the Middle East, coordinating cross-functional teams across Engineering, QA, Infrastructure, Service Delivery, Operations, Sales, Presales, Commercial, and Customer organizations. My ability to build consensus across technical, operational, commercial, and leadership teams was recognized with the Excellence in Cross-Functional Coordination Award, reflecting my commitment to stakeholder alignment and delivery excellence. My expertise lies in driving end-to-end programme governance, stakeholder management, risk mitigation, service transition, operational readiness, executive reporting, and delivery excellence. I have successfully managed complex multi-geography deployments, facilitated project-to-operations handovers, supported ISO compliance initiatives, and contributed to strategic pre-sales and RFP engagements. What differentiates me is my ability to bridge business objectives, people strategy, and technical delivery. Having led both technology programmes and HR transformation initiatives, I bring a holistic perspective that enables alignment across leadership teams, operational functions, and technical organizations. Currently, I am expanding my expertise in Generative AI and Agentic AI Product Management through BITS School of Management, with a strong interest in leveraging AI-driven solutions to enhance business operations, programme delivery, and enterprise transformation. Core strengths include Programme & Project Management, PMO Governance, Service Transition, Telecom Security Delivery, Stakeholder Management, Agile Delivery, Risk & Change Management, Pre-Sales & RFP Management, Process Improvement, and Organizational Transformation. "Driving impact through alignment."

Location

Bengaluru

AI stack

antigravity

claude code

deepseek

elevenlabs

gemini

ollama

Work experience

Chief of Staff at Dexler Energy Pvt Ltd, Jul 2026 - Present · 4 mo, Bangalore

Manager - Project Coordination at GTS TechLabs, Jul 2025 - Jul 2026 · 1 yr 1 mo, Bengaluru, As Manager – Project Coordination, I serve as the strategic link between Technical, Testing, and Service Delivery teams to ensure seamless execution of complex telecom firewall projects. Governance & Delivery Oversight: Drive end-to-end coordination across development, QA, UAT, and deployment, ensuring milestones are delivered within defined SLAs. Stakeholder Management: Partner with Technical and other Functional Leads, leadership, and cross-functional teams to align priorities, manage risks, and enable transparent decision-making. Performance Tracking & Reporting: Lead preparation and presentation of weekly project dashboards, highlighting progress, dependencies, and risk mitigations to senior management. Process Excellence: Streamline testing and deployment practices, and collaborate closely with TPMs and managers to help introduce, track process improvements that enhance efficiency, accuracy, and delivery timelines People Enablement: Work closely with the testing/deployment team, fostering collaboration, accountability, and continuous learning.

Manager - Project Coordination and Human Resources at GTS TechLabs, Feb 2024 - Aug 2025 · 1 yr 7 mos, Bengaluru

Human Resources Manager at GTS TechLabs, Mar 2022 - Oct 2024 · 2 yrs 8 mos, Bengaluru, Karnataka, India, Handled recruitment coordination, onboarding support, and employee engagement activities while ensuring smooth HR operations. Partnered with teams to streamline processes, support performance management, and drive people enablement initiatives. Focused on fostering a collaborative work environment and aligning HR practices with organizational needs.

Operations Manager at MyFarmConnect, Oct 2021 - Apr 2022 · 7 mos, India

Project Consultant at Life9 Systems Private Limited, Sep 2020 - Jun 2022 · 1 yr 10 mos, Bangalore Urban

General Dentist at Freelance, Jan 2013 - Dec 2019 · 7 yrs, Bengaluru, Karnataka, India

General Dentist at Confident dental care, Nov 2011 - Nov 2012 · 1 yr 1 mo, Bengaluru, Karnataka, India

Education

Product Management, Product Management / Gen-AI, BITSoM - BITS School of Management

BDS, Dental Clinical Sciences, General, Government Dental College, Bangalore