Headline

Compliance + Process Excellence = Customer Satisfaction | BFSI • Fintech • Aviation • Startups

About

Most operations teams manage chaos. I architect systems so chaos doesn't happen in the first place. What I actually do: I take broken operations and make them bulletproof—maintaining compliance while scaling revenue. I've managed KYC compliance documentation and audit filings for retail banking operations (FY 2025-2026) at HDFC. At CAMS, I resolved 75% of MD escalations while maintaining 90% TAT with zero compliance findings. At IndiGo, a 15% operational tweak led to 30% cargo revenue growth and earned national achiever recognition. I believe compliance isn't a handbrake—it's the foundation that lets a business move fast. Strategic operations + regulatory excellence + scalable process design = sustainable growth. Currently seeking: Operations Lead or Back-office Leadership roles in BFSI, Fintech, SaaS or Startups. Open to relocation. MBA Finance in progress (Symbiosis).

Location

Chennai

Work experience

Bank Teller at HDFC Bank Limited, Feb 2026 - Apr 2026 · 3 mos

Personal Banker at Equitas Small Finance Bank, Nov 2025 - Dec 2025 · 2 mos, On-site, Executed CASA account onboarding and KYC compliance procedures for retail banking clients.

Lead Specialist at Computer Age Management Services Limited, Aug 2024 - Oct 2025 · 1 yr 3 mos, Chennai, Tamil Nadu, India, Served as single point of contact on CEO escalation desk, resolving end-to-end investor grievances escalated to MD and CEO level across social media and regulatory channels. Handled KYC failures, NAV discrepancies, listing issues, and redemption queries across 22 mutual fund schemes (90% TAT, zero compliance findings). Strengthened process controls post-resolution to reduce complaint recurrence; serviced HNI and UHNI NRI accounts with cross-border KYC documentation. Coordinated with IT, Risk & Compliance, and Distributor teams on API integration and process improvement initiatives.

Executive in Airport operations and Customer service at IndiGo (InterGlobe Aviation Ltd), Mar 2024 - Aug 2024 · 6 mos, Promoted to Executive within 12 months; led training initiatives for ground operations teams on emergency response protocols, flight safety, and load management (demonstrating team leadership and operational training capability). Delivered 30% cargo revenue growth at Chennai station through 15% weight distribution optimization while maintaining 95% on-time performance—earned national achiever recognition. Managed flight release documentation, real-time schedule coordination with OCC, and compliance reporting to ensure audit readiness.

Customer Service Officer at IndiGo (InterGlobe Aviation Ltd), Feb 2023 - Aug 2024 · 1 yr 7 mos, Managed customer query resolution including ticketing issues, special assistance coordination, and call center operations. Maintained service continuity and operational coordination with OCC to achieve customer satisfaction targets.

Operations Executive at Indigo, Feb 2023 - Aug 2024 · 1 yr 7 mos

Education

Executive MBA (Online-Weekend), Finance, SYMBIOSIS INTERNATIONAL UNIVERSITY

Bachelor of Engineering - BE, Mechanical Engineering, KLN College of Engineering, Madurai, India