Headline

Skilled in Risk Management, Customer Relations & Leadership | Expertise in BFSI, US Mortgage, Mortgage Servicing, Default Servicing, FHA Claims, Loss Mitigation and Financial Analysis

About

Results-driven Senior Escalation Representative with over 5 years of comprehensive experience in customer service, business operations, banking, finance, and accounting. Proven expertise in managing critical situations, optimising financial processes, and enhancing client satisfaction at top-tier organisations such as Infosys and Wells Fargo. Adept at streamlining workflows, ensuring regulatory compliance, and delivering operational excellence. Strong analytical, leadership, and problem-solving skills, with a focus on driving efficiency, improving service quality, and achieving business objectives. Seeking to leverage my diverse skill set in a challenging role within a dynamic organization, contributing to process improvement, financial management, and customer relations.

Location

Jaipur

Work experience

Senior Escalation Representative at Wells Fargo, Mar 2023 - May 2026 · 3 yrs 3 mos, On-site

Senior Escalation Representative at Wells Fargo, Mar 2023 - May 2026 · 3 yrs 3 mos, On-site

Technology Support Specialist at Infosys BPM, Feb 2020 - Mar 2023 · 3 yrs 2 mos, Jaipur

Technology Support Specialist at Infosys BPM, Feb 2020 - Mar 2023 · 3 yrs 2 mos, Jaipur

Education

Bachelor of Commerce, Banking and Financial Support Services, University of Rajasthan

Bachelor of Commerce, Banking and Financial Support Services, University of Rajasthan