Headline

Associate | Amazon | Ex-Capgemini | IT Ops & Cloud | M.Tech | Cloud Computing | IIT Patna

About

Operations and Quality Analyst with 3+ years of experience delivering high-reliability production support for a critical AIRBUS account at Capgemini. I specialize in managing large-scale, SLA-driven environments where operational accuracy, uptime, and speed of resolution directly impact business performance. My work revolves around handling high-volume incident queues, performing structured triage using monitoring tools, and ensuring complete ownership of the incident lifecycle—from detection to resolution and post-analysis. I bring strong expertise in Incident Management, Root Cause Analysis (RCA), and audit-driven operations. By identifying recurring failure patterns and contributing to Problem/Change Management processes, I have supported measurable improvements in system stability and operational efficiency. On the data side, I build SLA and performance dashboards, analyze trends, and leverage SQL, Excel, and basic Python/PowerShell to drive reporting and automation. This allows me to go beyond execution and contribute to decision-making. I am currently exploring opportunities in Operations, Quality, and Business/Process Analyst roles where I can combine my experience in SLA management, process optimization, and data-driven insights to deliver scalable impact. Open to roles in high-growth environments including e-commerce, fintech, and consulting.

Location

Bengaluru

AI stack

antigravity

claude code

claude

cursor

railway

Microsoft Copilot

Work experience

Associate at Amazon, Aug 2026 - Present · 2 mos, Bengaluru

Senior Analyst at Capgemini, May 2023 - Jun 2026 · 3 yrs 2 mos, Bengaluru

Education

Master of Technology, Cloud Computing, Indian Institute of Technology, Patna

Bachelor of Technology, Electrical and Electronics Engineering, Noida Institute of Engineering & Technology