Headline

Digital Customer Engagement Manager (dCEM)

About

A highly adaptable IT specialist with experience in the administration of systems and new technologies on diverse array of system platforms. Managed full life cycle of S4HANA Implementation, support and OS/DB migration. Hands-on experience on new dimensional SAP components including S/4HANA, SAP HANA Database, SAP ASE Database, SAP PO/PI, Solution Manager , SAP Fiori, SAP web dispatcher etc. Willingness to learn, strong positive attitude, ability to work independently and also with Team.

Location

Bengaluru

Work experience

Digital Customer Engagement Manager at SAP, Jun 2024 - Present · 2 yrs, Bengaluru, Karnataka, India

Senior Project Associate at Cognizant, Mar 2024 - Jun 2024 · 4 mos, Bengaluru, Karnataka, India

Senior SAP Basis Administrator at Tata Consultancy Services, Jun 2022 - Mar 2024 · 1 yr 10 mos, Bengaluru, Karnataka, India

Senior SAP Basis Consultant at Accenture, Jun 2021 - Jun 2022 · 1 yr 1 mo, Bangalore Urban, Karnataka, India

SAP Basis Consultant at IBM, Dec 2020 - Jun 2021 · 7 mos, Bengaluru, Karnataka, India

Package Specialist: SAP Basis at IBM, Oct 2019 - Nov 2020 · 1 yr 2 mos, Copenhagen Municipality, Capital Region of Denmark, Denmark, Responsible for providing hands on SAP Basis service across multiple clients by proficient use of methodologies supported by SAP best Practices. Works collaboratively with various members of the team and other Infrastructure resources in support of the Client. • Provide technical L1/L2 support and leadership for SAP systems, include implementing standards and requirements, resolving urgent P1 tickets, performing upgrades, establishing processes for monitoring performance and system configuration, design, and application. • SAP Support & Landscape activities including Installation, SPS upgrades, Client copies, add-ons, DB Upgrade, Kernel Update, resolving incidents, Problem tickets, Provide RCA etc. • Fully documenting and standardizing operational procedures with appropriate controls to ensure operational stability and Infrastructure stability. • Installation/Upgrade of SAP PI to SAP PO 7.50 for the full landscape along with Post installation activities, Managed system setup in Solman including DAA and DAZ agent installation, HRSP Update across the landscape, SAP ASE installation and audit setup, SAP system Decommission, remote/local client copies etc. • SAML 2.0 configuration as an Standard mechanism to Setup SSO for Web based Fiori Applications. • Performed HANA Cloud connector Installation and configuration for establishing connection between on-demand applications in cloud platform and existing on-premise system.

SAP Basis Consultant at IBM, May 2016 - Oct 2019 · 3 yrs 6 mos, Greater Kolkata Area, Responsible for managing Full life cycle multiple SAP S4HANA Implementations Project. Manage and perform all SAP product installations like S4HANA, SAP PO, Web dispatcher etc. on an ongoing basis across a rolling schedule of go live dates. Collaborate and coordinate closely with both client and internal teams to deliver a stable, highly available business systems. Worked at Client location during go-live to support in full-fledged manner whenever required during Post Go-live Support. • Setup and configuration of Fiori (FES 3.0) as a hub installation. • End to end setup and configuration of S/4HANA 1610 SP4. • End to end setup and configuration of web dispatcher v7.45 • SAP PO System Setup and Integration with SFTP server, Legacy system and 3rd party server, MDG, S4HANA, Office365 etc. • Setup and configure Single Sign-on for SAP GUI ABAP based System and SAML2 for browser-based Fiori Launchpad. • Expertise on Performing Client Copy – Local and Remote, Kernel Upgrade, Batch job scheduling, disk monitoring, and other basis day to day monitoring. • Expertise on installation of client and Domain based server certificate in ABAP , JAVA and web dispatcher systems, Public/Private key setup on SAP PO system etc. • Experience on setup of SAP gateway system with activation of ODATA services, Webdynpro setup and activation. • Configuring internet and intranet traffic flow between SAP Web Dispatcher, Fiori and S/4 HANA. • Performed Integration of O365 with on premise S/4 HANA system using SAP Cloud Connector and SAP cloud Platform for mail Setup. • Performed basis related task for SAP Integration with Concur Solutions Via SAP PO. • Performed day to day SAP administrative tasks, Resolution of issues using SNOW, HPALM tool and adhering to the SLA’s.

Education

Bachelor of Technology (B.Tech.), Information Technology, West Bengal University of Technology, Kolkata