Headline

Business Analyst | Web Development | Software Support | Support Engineer | Client Liaison

About

I’m Ashutosh, a Business Analyst–oriented problem solver who enjoys understanding business processes, user needs, and data, and translating them into clear, actionable solutions. In my day-to-day work, I collaborate closely with clients and internal teams to gather requirements, clarify business objectives, and bridge the gap between stakeholders and developers. I often validate requirements using UI prototypes and workflows, then formalize them through structured documentation such as BRDs and FRDs to ensure alignment and reduce rework. Alongside business analysis, I bring a strong analytics and technical foundation, which allows me to support decision-making with data. I use SQL and Python (Pandas) for data cleaning, analysis, and reporting, and I’m comfortable working with dashboards and KPIs to track operational performance and identify improvement areas. My background in web technologies helps me communicate effectively with development teams and understand system behavior end-to-end. More importantly, it enables me to think functionally—focusing on validations, business rules, user flows, and edge cases rather than just code. Core strengths: - Requirement gathering & stakeholder communication - BRD / FRD / functional documentation - Business process understanding & improvement - Data analysis using Python, SQL, Excel - Translating business needs into functional solutions - Coordinating with developers, clients, and cross-functional teams I’m actively building my profile as a Business Analyst / Business Analytics professional, where I can combine business understanding, documentation rigor, and data-driven insights to deliver measurable impact. I’m open to opportunities in Business Analysis, Business Analytics, or Analytics-focused BA roles, especially in enterprise, government, or consulting environments. If you’re looking for someone who can talk to clients, think in processes, work with data, and communicate clearly with technical teams, let’s connect.

Location

Satna

Work experience

Support Engineer at Shyena Solutions Private Limited, May 2026 - Present · 3 mos, Bengaluru, Karnataka, India, Working on the Integrated Environment Management System (IEMS) for the Madhya Pradesh Pollution Control Board (MPPCB), providing technical support, application maintenance, and full-stack development support for enterprise government applications. - Provide production support and troubleshoot application issues across React.js, Django, and PostgreSQL. - Analyze, debug, and resolve frontend, backend, API, and database-related issues. - Develop and implement enhancements, bug fixes, and feature improvements based on business requirements. - Collaborate with government departments to understand functional requirements and provide effective technical solutions. - Write and optimize SQL queries for data validation, reporting, and troubleshooting. - Coordinate with developers, testers, and stakeholders throughout the development, testing, deployment, and support lifecycle. - Perform functional testing, support User Acceptance Testing (UAT), and validate production deployments. - Monitor application performance and ensure high system availability across multiple business modules. - Prepare technical documentation, issue reports, release notes, and user support materials. - Contribute to the continuous improvement of modules including Payroll, Establishment, Procurement, Legal, Accounting, and other departmental workflows. Technologies: React.js | Django | Python | PostgreSQL | SQL | JavaScript | HTML5 | CSS3 | Git | REST APIs

Support Engineer | Business Analyst at Mathenson Records Management Pvt Ltd, Jun 2024 - Jul 2026 · 2 yrs 2 mos, Bhopal, Madhya Pradesh, India, 𝗣𝗼𝘀𝘁𝗲𝗱 𝗮𝘁 𝗞𝗲𝗹𝘁𝗿𝗼𝗻 • 𝗖𝗹𝗶𝗲𝗻𝘁 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Act as a liaison between clients (Keltron) and end customers (MPPCB), ensuring effective communication and project alignment. • 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Provide comprehensive support for software-related issues, assisting customers in understanding and utilizing various software features. • 𝗦𝘆𝘀𝘁𝗲𝗺 𝗦𝘁𝘂𝗱𝘆 𝗮𝗻𝗱 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Conduct system studies and analyses related to Pollution Control Board requirements to support Keltron's work. • 𝗨𝘀𝗲𝗿 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Gather and convey user requirements to Keltron's development team, ensuring that customer needs are accurately understood and addressed. • 𝗙𝗲𝗮𝘁𝘂𝗿𝗲 𝗘𝘅𝗽𝗹𝗮𝗻𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Explain software features and functionalities to customers, ensuring they can effectively use the software for their needs. 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Successfully facilitated communication between multiple stakeholders, ensuring project requirements were met and customer satisfaction was maintained. • Conducted thorough system studies that contributed to the enhancement of pollution control software solutions. • Provided timely and effective support that improved user experience and software utilization.

Data Analyst at Satna Smart City Development Limited, Jan 2023 - May 2023 · 5 mos, Satna, Madhya Pradesh, India, ● Collected, cleaned, and organized large datasets using SQL, Python, and Excel. ● Supported senior data analysts in developing and implementing a dashboard using Tableau and PowerBI, resulting in a 20% reduction in time spent on data reporting. ● Collaborated with cross-functional teams to develop a data integration solution that reduced data processing time by 30%, resulting in faster and more efficient data analysis.

Web Developer at TwiLearn EduTech Pvt. Ltd., Dec 2022 - Jan 2023 · 2 mos, Pune District, Maharashtra, India, As a Full Stack Developer, I had the opportunity to gain practical experience through an internship at TwiLearn EduTech Pvt. Ltd. During my internship, I worked with a team of experienced developers to design and develop interactive user interfaces for web applications. My responsibilities as a front-end developer included: Writing clean and well-structured HTML, CSS, and JavaScript code Collaborating with designers and back-end developers to ensure seamless integration of front-end and back-end components Testing and debugging code to ensure functionality and compatibility across different browsers and devices Keeping up-to-date with the latest web development trends and technologies Through my internship, I gained hands-on experience with front-end development tools such as React. I also learned how to use libraries and frameworks such as Bootstrap to create responsive and visually appealing user interfaces. Overall, my internship at TwiLearn EduTech Pvt. Ltd. provided me with valuable experience in front-end web development and helped me to develop my skills as a developer. I look forward to applying what I have learned to future projects and continuing to learn and grow in this exciting field.

Education

Master of Computer Applications - MCA, AKS University Satna

BSC-CS, Computer Science, AKS University Satna