---
title: "Ashrita Paul - Process Developer in Hyderabad | Tal"
description: "Meet Ashrita Paul, Workforce Management Analyst, Stakeholder Management, Team Leadership | Genpact | MBA (HR) from IIPM based in Hyderabad."
image: "https://tal.club/meet/ashrita-paul/share-image"
---

# Ashrita Paul on Tal

## Headline

Workforce Management Analyst, Stakeholder Management, Team Leadership \| Genpact \| MBA \(HR\) from IIPM

## About

I have keen interest in the areas of Human Resources, Technology and Marketing\. My colleagues would describe me as diligent, detail oriented, problem solver and a team player\. I am a quick learner and do not shy away from a challenge\. I have completed my MBA in HR & Marketing discipline from IIPM, Rourkela\.

## Location

Hyderabad

## Work experience

Process Developer at GENPACT, Aug 2021 \- Present · 4 yrs 10 mos, Hyderabad, Telangana, India, \-Serving as a Real Time Analyst \(RTA\) for the Work Force Management \(WFM\) Team for Google Pay for Business application \-Assimilate, analyse and interpret information from various sources to gain insights into the patterns and trends \-Prepare and share reports for internal and external audiences based on the requirements \-Maintain trackability of Key Performance Indicators like AHT, SL, LA of the rostered workforce and suggest ways to improve the same \-Liase with various stakeholders to assess and expedite resolution process \-Support with relevant data and process knowledge during audits \-Facilitate new team members with knowledge transfer

Process Associate at GENPACT, Nov 2019 \- Aug 2021 · 1 yr 10 mos, Hyderabad, Telangana, India, \-Engage with end customers in a UPI based payment platform to verify and confirm information on Know Your Customer \(KYC\) via video calls \-Customer handling and setting customer expectations \-Liase with the internal senior stakeholders to provide data and insights to enable them to interact with nodal bank for scrubbing of fraudulent activities \-Integral part of Transaction risk assessment team for UPI based payment platform \-Suggest improvement ideas for the application based on customer behaviour and feedback \-Serve as Subject Matter Expert for the application

Summer Internship at Sail Rourkela Steel Plant, May 2018 \- Jun 2018 · 2 mos, Raurkela, Odisha, India

Internship at Larsen & Toubro Power, May 2016 \- Jun 2016 · 2 mos

## Education

Master of Business Administration \- MBA, Human Resources Management/Personnel Administration, General, Indian Institute for Production Management \(iiPM\)\-Kansbahal, Orissa, India

Bachelor of Business Administration \- BBA, Business Administration and Management, General, Municipal College, Rourkela

[View the original profile](https://tal.club/meet/ashrita-paul)

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