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Ashrita Paul

Workforce Management Analyst, Stakeholder Management, Team Leadership | Genpact | MBA (HR) from IIPM

Hyderabad

7+ years of work experience

GENPACT
Aug 20214 yrs 10 mosPresent

Hyderabad, Telangana, India

-Serving as a Real Time Analyst (RTA) for the Work Force Management (WFM) Team for Google Pay for Business application -Assimilate, analyse and interpret information from various sources to gain insights into the patterns and trends -Prepare and share reports for internal and external audiences based on the requirements -Maintain trackability of Key Performance Indicators like AHT, SL, LA of the rostered workforce and suggest ways to improve the same -Liase with various stakeholders to assess and expedite resolution process -Support with relevant data and process knowledge during audits -Facilitate new team members with knowledge transfer
GENPACT
Nov 20191 yr 10 mosAug 2021

Hyderabad, Telangana, India

-Engage with end customers in a UPI based payment platform to verify and confirm information on Know Your Customer (KYC) via video calls -Customer handling and setting customer expectations -Liase with the internal senior stakeholders to provide data and insights to enable them to interact with nodal bank for scrubbing of fraudulent activities -Integral part of Transaction risk assessment team for UPI based payment platform -Suggest improvement ideas for the application based on customer behaviour and feedback -Serve as Subject Matter Expert for the application
Sail Rourkela Steel Plant
May 20182 mosJun 2018

Raurkela, Odisha, India

Larsen & Toubro Power
May 20162 mosJun 2016

Education

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

Indian Institute for Production Management (iiPM)-Kansbahal, Orissa, India

20172 yrs2019
Municipal College, Rourkela

Bachelor of Business Administration - BBA, Business Administration and Management, General

Municipal College, Rourkela

20143 yrs2017

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Headline

Workforce Management Analyst, Stakeholder Management, Team Leadership | Genpact | MBA (HR) from IIPM

About

I have keen interest in the areas of Human Resources, Technology and Marketing. My colleagues would describe me as diligent, detail oriented, problem solver and a team player. I am a quick learner and do not shy away from a challenge. I have completed my MBA in HR & Marketing discipline from IIPM, Rourkela.

Location

Hyderabad

Work experience

Process Developer at GENPACT, Aug 2021 - Present · 4 yrs 10 mos, Hyderabad, Telangana, India, -Serving as a Real Time Analyst (RTA) for the Work Force Management (WFM) Team for Google Pay for Business application -Assimilate, analyse and interpret information from various sources to gain insights into the patterns and trends -Prepare and share reports for internal and external audiences based on the requirements -Maintain trackability of Key Performance Indicators like AHT, SL, LA of the rostered workforce and suggest ways to improve the same -Liase with various stakeholders to assess and expedite resolution process -Support with relevant data and process knowledge during audits -Facilitate new team members with knowledge transfer

Process Associate at GENPACT, Nov 2019 - Aug 2021 · 1 yr 10 mos, Hyderabad, Telangana, India, -Engage with end customers in a UPI based payment platform to verify and confirm information on Know Your Customer (KYC) via video calls -Customer handling and setting customer expectations -Liase with the internal senior stakeholders to provide data and insights to enable them to interact with nodal bank for scrubbing of fraudulent activities -Integral part of Transaction risk assessment team for UPI based payment platform -Suggest improvement ideas for the application based on customer behaviour and feedback -Serve as Subject Matter Expert for the application

Summer Internship at Sail Rourkela Steel Plant, May 2018 - Jun 2018 · 2 mos, Raurkela, Odisha, India

Internship at Larsen & Toubro Power, May 2016 - Jun 2016 · 2 mos

Education

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General, Indian Institute for Production Management (iiPM)-Kansbahal, Orissa, India

Bachelor of Business Administration - BBA, Business Administration and Management, General, Municipal College, Rourkela

Ashrita Paul - Process Developer in Hyderabad | Tal