---
title: "Ashray Shinde - Specialist, WFM Real Time in Vasai | Tal"
description: "Meet Ashray Shinde, WFM Real Time Analyst based in Vasai."
image: "https://tal.club/meet/ashray-shinde/share-image"
---

# Ashray Shinde on Tal

## Headline

WFM Real Time Analyst

## Location

Vasai

## Work experience

Specialist, WFM Real Time at TTEC, Sep 2023 \- Present · 2 yrs 10 mos, Mumbai, Maharashtra, India

Specialist at TTEC Global Customer Solution Pvt Ltd, Sep 2023 \- Present · 2 yrs 10 mos, Created and maintained daily, weekly, and monthly MIS reports to support operational and business planning\. Provided real\-time monitoring of staffing, shrinkage, adherence, and service levels\. Delivered insights through dashboards and reports, contributing to improved team performance and cost savings\. Collaborated with stakeholders to optimize staffing schedules and resource allocation\. Analyzed variance between forecast and actual performance for operational improvements\.

Workforce Management Analyst at Teleperformance Global Services, Aug 2022 \- Sep 2023 · 1 yr 2 mos, Monitored real\-time adherence and performance data; escalated variances to stakeholders\. Generated MIS reports covering AHT, headcount, absenteeism, break adherence, etc\. Coordinated with Ops and Quality teams to ensure service level targets were met\. Tracked attrition, absenteeism, and productivity, providing detailed insights and action plans\.

Senior Customer Service Associate at Teleperformance Global Services, Feb 2021 \- Jul 2022 · 1 yr 6 mos, Conducted document verification, fraud checks, and case analysis\. Supported backend operations by identifying discrepancies and ensuring compliance with process standards\.

Workforce Management Analyst at Teleperformance, Feb 2021 \- Sep 2023 · 2 yrs 8 mos, Mumbai, Maharashtra, India

## Education

Bachelor of Commerce \- BCom, None, University of Mumbai

[View the original profile](https://tal.club/meet/ashray-shinde)

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