Ashray Shinde profile photo 1 on Tal

Ashray Shinde

WFM Real Time Analyst

Vasai

5+ years of work experience

TTEC
Sep 20232 yrs 10 mosPresent

Mumbai, Maharashtra, India

TTEC Global Customer Solution Pvt Ltd
Sep 20232 yrs 10 mosPresent

Created and maintained daily, weekly, and monthly MIS reports to support operational and business planning. Provided real-time monitoring of staffing, shrinkage, adherence, and service levels. Delivered insights through dashboards and reports, contributing to improved team performance and cost savings. Collaborated with stakeholders to optimize staffing schedules and resource allocation. Analyzed variance between forecast and actual performance for operational improvements.
Teleperformance Global Services
Aug 20221 yr 2 mosSep 2023

Monitored real-time adherence and performance data; escalated variances to stakeholders. Generated MIS reports covering AHT, headcount, absenteeism, break adherence, etc. Coordinated with Ops and Quality teams to ensure service level targets were met. Tracked attrition, absenteeism, and productivity, providing detailed insights and action plans.
Teleperformance Global Services
Feb 20211 yr 6 mosJul 2022

Conducted document verification, fraud checks, and case analysis. Supported backend operations by identifying discrepancies and ensuring compliance with process standards.
Teleperformance
Feb 20212 yrs 8 mosSep 2023

Mumbai, Maharashtra, India

Education

University of Mumbai

Bachelor of Commerce - BCom, None

University of Mumbai

20183 yrs2021

Join Ashray and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Ashray Shinde on Tal

Headline

WFM Real Time Analyst

Location

Vasai

Work experience

Specialist, WFM Real Time at TTEC, Sep 2023 - Present · 2 yrs 10 mos, Mumbai, Maharashtra, India

Specialist at TTEC Global Customer Solution Pvt Ltd, Sep 2023 - Present · 2 yrs 10 mos, Created and maintained daily, weekly, and monthly MIS reports to support operational and business planning. Provided real-time monitoring of staffing, shrinkage, adherence, and service levels. Delivered insights through dashboards and reports, contributing to improved team performance and cost savings. Collaborated with stakeholders to optimize staffing schedules and resource allocation. Analyzed variance between forecast and actual performance for operational improvements.

Workforce Management Analyst at Teleperformance Global Services, Aug 2022 - Sep 2023 · 1 yr 2 mos, Monitored real-time adherence and performance data; escalated variances to stakeholders. Generated MIS reports covering AHT, headcount, absenteeism, break adherence, etc. Coordinated with Ops and Quality teams to ensure service level targets were met. Tracked attrition, absenteeism, and productivity, providing detailed insights and action plans.

Senior Customer Service Associate at Teleperformance Global Services, Feb 2021 - Jul 2022 · 1 yr 6 mos, Conducted document verification, fraud checks, and case analysis. Supported backend operations by identifying discrepancies and ensuring compliance with process standards.

Workforce Management Analyst at Teleperformance, Feb 2021 - Sep 2023 · 2 yrs 8 mos, Mumbai, Maharashtra, India

Education

Bachelor of Commerce - BCom, None, University of Mumbai

Ashray Shinde - Specialist, WFM Real Time in Vasai | Tal