Headline

Condition Based Monitoring| Digital Services & Customer Experience | Digital Transformation Leader | Remote Asset Monitoring & Customer Experience Expert | Maintenance Excellence & Equipment Reliability Strategist

About

Experienced Mining Equipment Service Specialist(Load & Haul) with a proven track record in providing expert technical support and driving operational efficiency through digital solutions, telematics, and maintenance management. Skilled in analyzing data from telematics devices and optimizing machine reliability to reduce downtime and improve performance. Strong collaboration and communication abilities to work closely with cross-functional teams, engineers, and stakeholders to align digital solutions with overall goals and objectives of mining companies. Extensive experience with Sandvik equipment, including warranty reporting, service bulletin implementation, and failure analysis. Proficient in preventive and corrective maintenance, troubleshooting of hydraulic, electrical, and electronic components, and commissioning of pneumatic pipelines. Expertise in reading and understanding hydraulic and electrical schematics, as well as leadership skills in managing shifts and implementing kaizen initiatives. Formerly worked with Sandvik Mining, Epiroc Mining, Putzmeister Concrete Machines and Vacmet India Limited, contributing to the success of their mining operations

Location

Udaipur

Work experience

Team Lead - Reliability at Epiroc, Aug 2025 - Feb 2026 · 7 mos, On-site, Ensuring high equipment uptime and Reliability through proactive maintenance, data-driven analysis, and strong customer support. Skilled in failure analysis, telematics, digital tools, and cross-functional coordination. Passionate about improving machine performance, reducing breakdowns, and driving operational excellence.

Assistant Manager- Digital Services & CX at Putzmeister India, Jan 2024 - Aug 2025 · 1 yr 8 mos, Goa, India, Managed digital platforms for remote asset monitoring, prepared performance dashboards to drive service efficiency, and led daily strategic reviews to improve field operations. I also oversaw call-center vendor management to ensure faster response, improved customer satisfaction, and seamless service coordination across teams.

Control and Digitalization Consultant at GroundHog, Nov 2022 - Jan 2024 · 1 yr 3 mos, Hyderabad, Telangana, India

Service Specialist at Sandvik, Apr 2021 - Nov 2022 · 1 yr 8 mos, Bhilwara, Rajasthan, India

Service Engineer at Sandvik, Aug 2019 - Mar 2021 · 1 yr 8 mos, Bhilwara, Rajasthan, India

Jr. Service Engineer at Sandvik, Jan 2019 - Aug 2019 · 8 mos, Ajmer, Rajasthan, India

DET at Vacmet India Ltd, Jul 2016 - Jul 2017 · 1 yr 1 mo, Greater Agra Area

Education

Bachelor of Engineering - BE, Mechanical Engineering, Dr. A.P.J. Abdul Kalam Technical University

Diploma, Mechanical Engineering, Govt. Polytechnic College