Headline

Technical Support Engineer | Aspiring Business Analyst & QA Professional | Problem Solving • Client Support • Software Operations

About

Technical Support Engineer with experience in troubleshooting technical issues, customer support, and resolving website/email-related problems for international clients. Skilled in communication, problem-solving, and handling customer queries in fast-paced environments. Currently exploring opportunities in Product Support, QA, and Business Analysis, where I can combine technical understanding with analytical thinking and user-focused problem solving. Passionate about continuous learning, process improvement, and working closely with teams to deliver better user experiences.

Location

Mangaluru

Work experience

Technical Support Engineer at UnifyCX, Jan 2024 - Present · 2 yrs 5 mos, Remote, Diagnosing and resolving website and email-related issues for US-based customers, ensuring seamless functionality and optimal performance.

Graduate Engineering Trainee at UnifyCX, Oct 2023 - Dec 2023 · 3 mos, Mangaluru

Associate Trainer at FACE Prep, Jun 2023 - Sep 2023 · 4 mos, Coimbatore, Tamil Nadu, India

Education

Bachelor of Engineering - BE, Electronics and Communication Engineering, AJIET