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Ashish Shinde

IP SME at Vodafone

Pune Division

17+ years of work experience

Vodafone
Apr 20224 yrs 2 mosPresent

Vodafone
Nov 20174 yrs 8 mosJun 2022

Pune, Maharashtra, India

Managing Vodafone’s international core network. • Managing Internet Border Router, Core Routers, Providers Edge and Customers edge routers for IP backbone. • Troubleshooting of MPLS, IPLC services, IPsec Tunnels, and resolve issues related to BGP, ISIS.
Aricent
Apr 20152 yrs 8 mosNov 2017

Pune Area, India

• Managing Vodafone’s international core network. • Managing Internet Border Router, Core Routers, Providers Edge and Customers edge routers for IP backbone. • Troubleshooting of MPLS, IPLC services, IPsec Tunnels, and resolve issues related to BGP, ISIS. • Troubleshooting on routing issues and non-service affecting for backbone network. • Finding and analysis of root cause for fault, resolution of service affecting issues proactively and reactively of core network. • Coordinate with transmission team to resolve network issue if any. • Coordinate with supplier and vendors to resolve network issue if any. • Knowledge of tools like Remedy (BMC), Weathermap, Netcool(IBM Triviol).Edge services. • Providing training to teammates. • Quality analysis of tickets.
Tech Mahindra
Nov 20131 yr 6 mosApr 2015

Pune/Pimpri-Chinchwad Area

• Handling Internal and External Escalation to follow process. • Preparation of different Reports and Presentations. • Perform Maintenance such as new Hardware turn-up and/or replacement, software up-gradation, configuration changes, intrusive troubleshooting and loop testing with ILECs/Carrier, Partners and Transmission Techs. • Configuration of Cisco Layer 2 Switches, DSLAMs, RTUs etc. • Management of Cisco routers, troubleshooting of trunks, Transport and Backhaul Circuits (DS3, OC-3 to OC-192 Circuits), resolve over-utilization issue and Inband/Outband Connection. • Work on Outages and Non-Service affecting TT as per SLA. • Providing support to Single End User Teams for issues like Latency, Packet Loss, Failed Provisioning, T1 Troubleshooting. • Coordination with Major Telecom Service Providers in US such as AT&T, Verizon, EarthLink, Level3, XO etc. • Coordination with OEMs Cisco, Ericsson, Samsung, and Nokia for troubleshooting and RMAs.
Flightcase IT Services P Ltd
Jul 20121 yr 5 mosNov 2013

 Alarm monitoring in Open NMS for links, Circuits, ASR.  Monitoring and testing the A-Z destinations with appropriate route for Parameter like PDD, ASR, ACD, FAS and checking the voice quality as well as provide escalation support, when required.  Troubleshooting by means of SIP Signaling Messages and the ISDN Cause code.  Analyzing Signaling and media between the endpoints by the Network Protocol Analyzer.  Providing technical support to escalated complaints related to toll free customers using global card to connect to different countries.  Troubleshooting and maintenance of networking equipments by means of Creating Putty Sessions Using command line interface and graphical user interface.  Providing quality support for global providers, analyze the call Logs and Call Details Record to find the fault in A-Z route of different vendors and replace with the best route.  Extracting real time traces on NGN to identify the root cause of the call failures for dialing outbound/inbound process.  Perform maintenance of connectivity by monitoring and testing the access of multiple circuit connections for dedicated as well as direct tandem customers.  Prepare and maintain service performance records, identify key areas that need improvement and take corrective action.  Responsible for updating the required modifications in areas of switches, routers as well as hardware/software changes.  Analyzing CDR on fraud call alerts and to take appropriate action to block fraudulent calls.  Open case and follow up with equipment vendors concerned with the Hardware/software alarms observed on particular networking device.
TATA Communications Ltd. (fka VSNL)
Jul 20093 yrs 1 moJul 2012

 Call Data Records dumping and maintaining daily backup for CDRs  Fault analysis and re-addressal.  Commissioning, augmenting of circuits and signaling links including testing  Attend day today complaints from operators regarding traffic movement  Maintain and improve switch performance and ensure quick handling of customer complaints Voice traffic, Toll Free & Wireless Fault Management  Troubleshoot quality related issues pertaining to voice like FAS, ECHO Dead Air, PDD, and Distortion etc.  Also issues related to ASR, Breakout, FAX, Call Drop, DTMF, and One Way related critical issues.  Using various tools such as RTDAS, LCR-GTM, AI, ROUTE SERVER, REGP, RERT, REPC, NIMS.  Capture and analyze SS7 traces in Protocol Analyzer (Agilent) for troubleshooting.  Check the performance of Trunks in DMS NORTEL Switch using respective commands.  Removal of poor performance suppliers in the system as per the service level.  Execution of Least Cost Routing (LCR) as per the business requirements.  Troubleshoot tickets related to ITFS (Toll Free Service), UIFN, Operator service.  Perform CLI Tests and GREY ROUTE Tests.  Analyzing the SIP traces for VOIP customers and take necessary actions to resolve the issue within time.  Involved in the migration activity from GSP NORTEL to SONUS Switch.

Education

Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

SGGSIE & T

20044 yrs2008

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Headline

IP SME at Vodafone

About

Experienced Technical Solutions Specialist with a demonstrated history of working in the computer software industry. Skilled in Switches, Telecommunications, Signaling System 7 (SS7), NMS, and Session Initiation Protocol (SIP). Strong information technology professional with a Bachelor of Technology (B.Tech.) focused in Electrical, Electronics and Communications Engineering from SGGSIE & T.

Location

Pune Division

Work experience

IP SME at Vodafone, Apr 2022 - Present · 4 yrs 2 mos

Manager at Vodafone, Nov 2017 - Jun 2022 · 4 yrs 8 mos, Pune, Maharashtra, India, Managing Vodafone’s international core network. • Managing Internet Border Router, Core Routers, Providers Edge and Customers edge routers for IP backbone. • Troubleshooting of MPLS, IPLC services, IPsec Tunnels, and resolve issues related to BGP, ISIS.

Technical Solutions Leader at Aricent, Apr 2015 - Nov 2017 · 2 yrs 8 mos, Pune Area, India, • Managing Vodafone’s international core network. • Managing Internet Border Router, Core Routers, Providers Edge and Customers edge routers for IP backbone. • Troubleshooting of MPLS, IPLC services, IPsec Tunnels, and resolve issues related to BGP, ISIS. • Troubleshooting on routing issues and non-service affecting for backbone network. • Finding and analysis of root cause for fault, resolution of service affecting issues proactively and reactively of core network. • Coordinate with transmission team to resolve network issue if any. • Coordinate with supplier and vendors to resolve network issue if any. • Knowledge of tools like Remedy (BMC), Weathermap, Netcool(IBM Triviol).Edge services. • Providing training to teammates. • Quality analysis of tickets.

Senior Network Support Engineer at Tech Mahindra, Nov 2013 - Apr 2015 · 1 yr 6 mos, Pune/Pimpri-Chinchwad Area, • Handling Internal and External Escalation to follow process. • Preparation of different Reports and Presentations. • Perform Maintenance such as new Hardware turn-up and/or replacement, software up-gradation, configuration changes, intrusive troubleshooting and loop testing with ILECs/Carrier, Partners and Transmission Techs. • Configuration of Cisco Layer 2 Switches, DSLAMs, RTUs etc. • Management of Cisco routers, troubleshooting of trunks, Transport and Backhaul Circuits (DS3, OC-3 to OC-192 Circuits), resolve over-utilization issue and Inband/Outband Connection. • Work on Outages and Non-Service affecting TT as per SLA. • Providing support to Single End User Teams for issues like Latency, Packet Loss, Failed Provisioning, T1 Troubleshooting. • Coordination with Major Telecom Service Providers in US such as AT&T, Verizon, EarthLink, Level3, XO etc. • Coordination with OEMs Cisco, Ericsson, Samsung, and Nokia for troubleshooting and RMAs.

VoIP Engineer at Flightcase IT Services P Ltd, Jul 2012 - Nov 2013 · 1 yr 5 mos,  Alarm monitoring in Open NMS for links, Circuits, ASR.  Monitoring and testing the A-Z destinations with appropriate route for Parameter like PDD, ASR, ACD, FAS and checking the voice quality as well as provide escalation support, when required.  Troubleshooting by means of SIP Signaling Messages and the ISDN Cause code.  Analyzing Signaling and media between the endpoints by the Network Protocol Analyzer.  Providing technical support to escalated complaints related to toll free customers using global card to connect to different countries.  Troubleshooting and maintenance of networking equipments by means of Creating Putty Sessions Using command line interface and graphical user interface.  Providing quality support for global providers, analyze the call Logs and Call Details Record to find the fault in A-Z route of different vendors and replace with the best route.  Extracting real time traces on NGN to identify the root cause of the call failures for dialing outbound/inbound process.  Perform maintenance of connectivity by monitoring and testing the access of multiple circuit connections for dedicated as well as direct tandem customers.  Prepare and maintain service performance records, identify key areas that need improvement and take corrective action.  Responsible for updating the required modifications in areas of switches, routers as well as hardware/software changes.  Analyzing CDR on fraud call alerts and to take appropriate action to block fraudulent calls.  Open case and follow up with equipment vendors concerned with the Hardware/software alarms observed on particular networking device.

Network Engineer at TATA Communications Ltd. (fka VSNL), Jul 2009 - Jul 2012 · 3 yrs 1 mo,  Call Data Records dumping and maintaining daily backup for CDRs  Fault analysis and re-addressal.  Commissioning, augmenting of circuits and signaling links including testing  Attend day today complaints from operators regarding traffic movement  Maintain and improve switch performance and ensure quick handling of customer complaints Voice traffic, Toll Free & Wireless Fault Management  Troubleshoot quality related issues pertaining to voice like FAS, ECHO Dead Air, PDD, and Distortion etc.  Also issues related to ASR, Breakout, FAX, Call Drop, DTMF, and One Way related critical issues.  Using various tools such as RTDAS, LCR-GTM, AI, ROUTE SERVER, REGP, RERT, REPC, NIMS.  Capture and analyze SS7 traces in Protocol Analyzer (Agilent) for troubleshooting.  Check the performance of Trunks in DMS NORTEL Switch using respective commands.  Removal of poor performance suppliers in the system as per the service level.  Execution of Least Cost Routing (LCR) as per the business requirements.  Troubleshoot tickets related to ITFS (Toll Free Service), UIFN, Operator service.  Perform CLI Tests and GREY ROUTE Tests.  Analyzing the SIP traces for VOIP customers and take necessary actions to resolve the issue within time.  Involved in the migration activity from GSP NORTEL to SONUS Switch.

Education

Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering, SGGSIE & T