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IT Infrastructure Engineer | Microsoft Azure | Microsoft 365 | Windows Server | Microsoft Entra ID | Network Security | Microsoft Dynamics 365 Business Central

About

Professional Summary Results-driven IT Infrastructure & Cloud Professional with over 6 years of experience in IT infrastructure management, Microsoft Azure, Microsoft 365, Microsoft Entra ID (Azure AD), Windows Server Administration, Active Directory, DNS, DHCP, network security, and enterprise IT operations. Proven expertise in leading IT infrastructure projects, implementing cloud solutions, optimizing IT service delivery, and managing enterprise environments across healthcare and diagnostics organizations. Strong experience in vendor management, IT governance, infrastructure planning, troubleshooting complex technical issues, and ensuring high availability, security, and compliance. Passionate about driving digital transformation and delivering business-focused IT solutions. Core Competencies IT Infrastructure Planning & Management IT Project Coordination & Delivery Microsoft Azure Administration Microsoft Entra ID (Azure AD) Microsoft 365 Administration Windows Server Administration Active Directory & Group Policy (GPO) DNS, DHCP & TCP/IP Networking Network Security & Firewall Management Virtualization (Hyper-V/VMware) Backup & Disaster Recovery Identity & Access Management (RBAC, MFA, Conditional Access) Vendor & Stakeholder Management IT Service Management (ITSM) Incident, Problem & Change Management IT Asset & License Management PowerShell Automation Risk Assessment & Compliance Key Achievements Successfully managed enterprise IT infrastructure across multiple business locations. Led Microsoft 365 and Azure administration, improving system security and operational efficiency. Implemented Microsoft Entra ID security policies, Multi-Factor Authentication (MFA), and Conditional Access. Designed and maintained secure Active Directory, DNS, DHCP, and Group Policy environments. Delivered infrastructure upgrades, server migrations, and disaster recovery solutions with minimal downtime. Collaborated with cross-functional teams and external vendors to deliver critical IT projects on schedule. Resolved high-priority infrastructure incidents while maintaining excellent service availability.

Location

Gurugram

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Work experience

Network Support Engineer at NTR India, Dec 2023 - Present · 2 yrs 9 mos, Gurugram, Managed end-to-end IT infrastructure, including Windows Servers, desktops, laptops, networking devices, printers, and storage. Administered Microsoft Entra ID (Azure Active Directory), including user account creation, modification, password resets, account disablement, deletion, restoration, and access management. Managed Microsoft 365 administration, including user provisioning, license assignment, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Outlook administration. Implemented employee onboarding and offboarding processes, including account provisioning, mailbox creation, security group assignment, license allocation, and secure account deactivation. Multi-Factor Authentication (MFA) to strengthen identity security. Managed Azure Virtual Machines (VMs), resource groups, storage accounts, virtual networks. Monitored Azure infrastructure using Azure Monitor and Log Analytics to ensure high availability and performance. Administered Active Directory, Group Policy (GPO), DNS, DHCP, File Servers, Print Servers, and Windows Server environments. Configured and maintained LAN, WAN, VPN, Wi-Fi, routers, switches, firewalls, and internet connectivity across multiple business locations. Implemented endpoint security solutions, antivirus, Microsoft Defender and vulnerability remediation. Planned and executed system upgrades, Windows updates, firmware upgrades, and application deployments with minimal business disruption. Managed IT asset lifecycle, including procurement, inventory, warranty tracking, software licensing, and vendor management. Developed and implemented backup, disaster recovery, and business continuity plans to ensure data protection. Led IT infrastructure projects, office expansions, system migrations, and technology refresh initiatives. Diagnosed and resolved complex hardware, software, network, cloud, and application-related issues.

Head of Information Technology Department at Silver Streak Multi Speciality Hospital, Mar 2023 - Dec 2023 · 10 mos, Gurugram, Administered Windows servers, Microsoft 365, Microsoft Azure, Active Directory, DNS, DHCP, Group Policy, virtualization platforms, and cloud services. Managed and supported Hospital Information Systems (HIS/HMIS), Laboratory Information Systems (LIS), HRMS, and other business-critical applications, ensuring high availability and optimal performance. Designed, implemented, and maintained LAN/WAN, VPN, Wi-Fi, routers, switches, firewalls, Printers, CCTVs and secure remote connectivity to ensure continuity. Developed and enforced IT security policies, disaster recovery plans, backup strategies, endpoint security, and access controls to safeguard organizational data. Led IT infrastructure projects, software deployments, system upgrades, migrations, and digital transformation initiatives to improve operational efficiency. Managed IT operations, help desk services, incident and problem management, and SLA compliance, ensuring timely resolution of technical issues. Led the planning, implementation, and management of enterprise IT infrastructure, including servers, storage, VMs, CCTVs, networking, and telecommunications across hospital operations. Monitored infrastructure performance, system availability, and resource utilization, implementing proactive maintenance and capacity planning strategies. Oversaw IT asset management, software licensing, procurement, vendor management, and Annual Maintenance Contracts (AMCs) to optimize costs and service quality. Coordinated with software vendors for application implementation, customization, upgrades, user acceptance testing (UAT), issue resolution, and system enhancements. Ensured timely updates and seamless integration of hospital applications, including pathology, radiology, radiotherapy, and other clinical systems, supporting uninterrupted hospital operations. Managed user access, role-based security, and data governance across all enterprise applications in compliance with organizational policies.

IT Manager at Zen Health Services, Mar 2021 - Feb 2023 · 2 yrs, Noida, Logged and resolved daily support tickets; configured desktops, laptops, printers, email clients, and network/IP settings per standardization policy. Administered user accounts, disk/folder permissions, and print queues; monitored system and network performance. Coordinated hardware repairs and OS/application updates, ensuring minimal downtime for lab operations. Provided Application Support and Technical Support for Labmate ERP, CLIMS/LIS/LIMS, reporting applications, interface machines and other business-critical diagnostic software. Administered Windows Server (2008/2012/2016/2019/2022) and Windows client operating systems, including installation, configuration, maintenance, and troubleshooting. Performed SQL/MySQL database backup, restoration, and routine maintenance to ensure data integrity and system availability. Managed Active Directory user accounts, access permissions, password resets, shared folders, and printer administration. Installed, configured, and maintained desktops, laptops, printers, scanners, and other IT peripherals. Configured and supported LAN/WAN networks, TCP/IP, DNS, DHCP, VPN, Wi-Fi, and static IP addressing across multiple locations. Diagnosed and resolved hardware, software, operating system, network, email, and application issues while meeting defined service levels. Monitored server health, system performance, storage utilization, and network connectivity to ensure reliable operations. Maintained IT infrastructure documentation, SOPs, asset inventory, and incident records. Implemented endpoint security, antivirus management, data backup, and disaster recovery procedures. Assisted in the planning, deployment, and maintenance of IT infrastructure, business applications, and healthcare technology solutions.

Desktop Support Engineer at Wipro, Jan 2020 - Feb 2021 · 1 yr 2 mos, Gurugram, • Managed OS migration and software upgrades on laptops and desktops across multiple branches. • Ensured minimal disruption during system upgrades while integrating new systems into bank domains. • Collaborated with cross-functional teams to streamline support processes and enhance user experience.

Education

Bachelor of Commerce - BCom, Maharshi Dayanand University (MDU), Rohtak

Intermediate (12th), Central Board of Secondary Education