---
title: "ASHISH SAXENA - MIM in Gurugram | Tal"
description: "Meet ASHISH SAXENA, Global MIM based in Gurugram."
image: "https://tal.club/meet/ashish-saxena/share-image"
---

# ASHISH SAXENA on Tal

## Headline

Global MIM

## About

Experience: 8\+ years working in IT Incident Management, Major Incident Handling, ITSM, and Technical Support\. Crisis handling: Skilled at leading bridge calls and coordinating teams during high‑pressure situations\. Tools expertise: Hands‑on with ServiceNow, BMC Remedy, and ITIL practices\. Compliance: Strong knowledge of SLA/OLA compliance and governance\. Problem solving: Focused on root cause analysis and preventing repeat issues\. Communication: Clear and structured updates for stakeholders during incidents\. High‑severity incidents: Experienced in managing critical outages and restoring services quickly\. Post‑incident reviews: Skilled in conducting reviews and driving improvements\. Leadership: Capable of guiding cross‑functional teams and ensuring smooth coordination\. Career goal: Looking for a role as Major Incident Manager / Incident Manager to improve service reliability and operational excellence\.

## Location

Gurugram

## Work experience

MIM at TP, Dec 2025 \- May 2026 · 6 mos, Gurugram, Haryana, India

MIM at Genpact India Private Limited Delhi, Oct 2020 \- Nov 2025 · 5 yrs 2 mos, Noida, Uttar Pradesh, India

CIM at Capgemini, Feb 2020 \- Aug 2020 · 7 mos, Noida, Uttar Pradesh, India

NOC Engineer at Sopra Steria, Apr 2019 \- Oct 2019 · 7 mos, Noida, Uttar Pradesh, India

Incident Analyst at IBM, Mar 2017 \- Apr 2019 · 2 yrs 2 mos, Noida, Uttar Pradesh, India

## Education

Master's Degree, Mahatma Jyotiba Phule Rohilkhand University Bareilly

Bachelor's Degree, Mahatma Jyotiba Phule Rohilkhand University Bareilly

[View the original profile](https://tal.club/meet/ashish-saxena)

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