About
Experience: 8+ years working in IT Incident Management, Major Incident Handling, ITSM, and Technical Support. Crisis handling: Skilled at leading bridge calls and coordinating teams during high‑pressure situations. Tools expertise: Hands‑on with ServiceNow, BMC Remedy, and ITIL practices. Compliance: Strong knowledge of SLA/OLA compliance and governance. Problem solving: Focused on root cause analysis and preventing repeat issues. Communication: Clear and structured updates for stakeholders during incidents. High‑severity incidents: Experienced in managing critical outages and restoring services quickly. Post‑incident reviews: Skilled in conducting reviews and driving improvements. Leadership: Capable of guiding cross‑functional teams and ensuring smooth coordination. Career goal: Looking for a role as Major Incident Manager / Incident Manager to improve service reliability and operational excellence.
Work experience
MIM at TP, Dec 2025 - May 2026 · 6 mos, Gurugram, Haryana, India
MIM at Genpact India Private Limited Delhi, Oct 2020 - Nov 2025 · 5 yrs 2 mos, Noida, Uttar Pradesh, India
CIM at Capgemini, Feb 2020 - Aug 2020 · 7 mos, Noida, Uttar Pradesh, India
NOC Engineer at Sopra Steria, Apr 2019 - Oct 2019 · 7 mos, Noida, Uttar Pradesh, India
Incident Analyst at IBM, Mar 2017 - Apr 2019 · 2 yrs 2 mos, Noida, Uttar Pradesh, India
