Headline

Product Manager | AI | Data-Driven Product Strategy | 8 Years Experience | MBA - IIM Mumbai

About

I build products from zero to one and scale them. Over the past eight years I've done that across three very different environments, fintech payments at Freecharge, a B2B agri-marketplace at Ninjacart, and enterprise SaaS at Xactly, which has taught me how the same core PM discipline plays out whether the constraint is hardware latency, marketplace liquidity, or enterprise compliance. At Xactly I lead an AI-first product line that has grown to roughly $8M ARR at 34% quarter-over-quarter growth, holding a 46% win rate against Tier-1 competitors. A lot of that came from a strategic call to unbundle and reprice our Extend platform into a tiered, consumption-based model, which lifted expansion ARR by 22%. I've also spent this stretch deep in applied Generative AI, defining the Agentic AI protocols and RAG guardrails that now automate three-quarters of our enterprise support workflows. Before Xactly, I took a B2B agri-marketplace at Ninjacart from nothing to 20,000+ active businesses and 100Cr+ monthly GMV by designing the incentive structures that created durable liquidity. Earlier roles at Freecharge and Siemens grounded me in payments infrastructure and IoT-driven SaaS, the kind of work where reliability is the product. What connects all of it is a bias toward measurable outcomes and a comfort with ambiguity early in a product's life. I care most about the messy zero-to-one phase, finding the wedge, proving the model, and building the systems that let it scale. I'm always open to comparing notes with other product people working on AI, marketplaces, or fintech. Feel free to reach out.

Location

Bengaluru

AI stack

antigravity

opencode

Work experience

Product Manager at Xactly Corp, Jun 2024 - Present · 2 yrs 3 mos, Bengaluru, Karnataka, India, Scaled ARR to $7.97M (34% QoQ) and secured a 46% competitive win rate by architecting an AI-first GTM strategy and deploying sales performance AI Agents. Drove a 22% increase in expansion ARR by leading the strategic unbundling and repricing of the Extend platform to a tiered, consumption-based model. Unlocked $2.5M in European pipeline by spearheading the platform's migration to localized EU data residency, achieving strict GDPR and SOC2 Type II compliance. Automated 74% of enterprise support workflows (92% accuracy) by defining Agentic AI protocols and implementing Retrieval-Augmented Generation (RAG) guardrails. Drove 32M+ token consumption by launching a proprietary Model Context Protocol (MCP) server for Tier-1 clients. Enabled sub-1.2s latency for dynamic data retrieval by driving the requirements for an NLP-to-xSQL translation layer. Accelerated ecosystem expansion by 72% QoQ through the launch of the Xactly Estimator on the ServiceNow Store, including an OAuth 2.0 SSO bridge that cut friction by 35%. Reduced P1 incidents by 45% by defining strict application governance and sandboxing environments for custom builder logic. Scaled API architecture to process 50M+ daily events, enabling seamless Oracle and SAP ERP integrations. Boosted MAU by 53% and slashed dev-time by 60% by shipping a standardized UI component library and drag-and-drop builder canvas. Accelerated sprint velocity by 15% and maintained zero S1/S2 bugs by restructuring engineering pods and mandating CI/CD standards

Product Manager at Ninjacart, Jul 2022 - May 2024 · 1 yr 11 mos, Greater Bengaluru Area, Scaled a 0-to-1 B2B agri-marketplace to 20,000+ active businesses and 100Cr+ monthly GMV by Designing the incentive structures to create dynamic liquidity loops. Researched 40+ agri-trade personas to map the supply-demand curve, informing a data-driven matchmaking strategy that boosted GMV by 20%. Slashed user attrition from 50% to 25% by implementing gamification and effective campaign management loops. Drove a 29% increase in average trade ratings (2.7 to 3.5) by developing a behavioral user tiering system to penalize default risk. Pioneered a Payment Assurance MVP for high-value transactions, integrating escrow-like third party integrationsthat guaranteed seller payouts. Increased cart conversion rates by 18% by overhauling the marketplace search architecture with ML-driven relevance heuristics. Optimized platform unit economics by dynamically adjusting platform take-rates based on real-time market volatility and crop perishability. Reduced fake listings by 65% by integrating automated catalog verification pipelines and standardizing input schemas. Streamlined logistics handoffs by building a "Seller Dispatch" module, reducing dock-to-truck loading times by 22%. Established localized community leaderboards, leveraging social proof to increase weekly active trading days per user by 1.2 days.

Product Manager at Freecharge, Oct 2021 - Jul 2022 · 10 mos, Launched the Freecharge Soundbox from zero to one, scaling the hardware-integrated merchant user base to 2,000 businesses across the NCR region. Improved merchant digital experience by launching a dedicated Bank Transaction ID Search API, reducing daily operational service requests by 30%. Optimized loT-to-Payment gateway latency to consistently ping under 800ms, ensuring immediate Soundbox feedback during peak hours. Increased daily transaction volume per merchant by 12% by introducing dynamic QR routing to handle multi-bank load balancing. Managed prioritization and trade-offs among merchant experience features, business features, and operational bugs, boosting CSAT by 15%. Reduced system downtime by 10% via data-driven prioritization of high-impact bug fixes affecting the merchant ledger. Streamlined agile delivery by authoring detailed PRDs and roadmaps for scalable merchant payment experiences, cutting dev-cycle time by 15%. Developed a centralized Merchant Dashboard UX, increasing daily engagement with the Freecharge business app by 23%. Partnered closely with Marketing to execute localized GTM campaigns for the Soundbox, driving a 40% lower Customer Acquisition Cost (CAC) in target pin codes.

Associate Product Manager at Siemens, Jul 2019 - Sep 2021 · 2 yrs 3 mos, Mumbai, Maharashtra, India, Led the 0-to-1 SaaS product development of a Data Center FMS web app across 4 national sites, Defining the training constraints and product requirements for predictive analytics that saved clients 2L per day in penalties. Spearheaded the digitalization of a 1 Cr Command and Control Center across all Siemens India offices. Introduced an automated breakdown notification feature via IoT integrations, reducing per-breakdown response time by 2 hours. Processed 2M+ telemetry data points daily by migrating legacy, localized databases into a scalable, high-concurrency cloud architecture. Slashed enterprise energy consumption by 15% by analyzing benchmarking data and implementing automated, algorithmic HVAC throttling. Attained an 87% CSAT score by launching a structured user feedback initiative focused on UX/UI design and product adjustments. Coordinated delivery and testing schedules between 6 cross-functional teams, ensuring 100% adherence to Agile methodologies. Standardized IoT communication protocols (MQTT) across diverse hardware vendors, cutting integration time for new facilities by 40%.

Management Intern at Wipro Limited, Apr 2018 - May 2018 · 2 mos, Mumbai, Maharashtra, India, Facilitated proactive sales of RPA & AI services in the Banking and Financial Services vertical through secondary research. Competition analysis between Wipro and its competitors across multiple verticals globally in providing RPA/AI services. Performed gap analysis in BFS vertical & mapped vendors to potential accounts based on capability & requirements. Prioritized 150+ BFS global accounts in three categories and prepared a go-to-market strategy for each account. Performed strategic group mapping of the 12 major vendors based on geography & commercial model.

Education

Master of Business Administration - MBA, Indian Institute of Management Mumbai

Bachelor of Technology - BTech, Computer Science, Indraprastha Institute of Information Technology, Delhi