Headline

L2 SOC Engineer | Network Support Technician | Frontend Web Developer | HTML | CSS | JavaScript | Open to Opportunities

About

MCA graduate and IT professional with experience in both Network Support (L2 SOC) and Web Development. Currently working as a Technical Support Executive - L2 SOC Engineer at iEnergizer (Tata Tele Business Services), handling routers, switches, and firewalls (Cisco, Huawei, Nokia, FortiGate) in a 24x7 SOC environment. Skilled in BGP, OSPF, MPLS, VLANs, VPNs, and SLA-based ticket handling. Also passionate about Frontend Web Development — I specialize in HTML, CSS, and JavaScript, with foundational knowledge in C, C++, Java, and SQL. Key Projects: - Car Rental Web App (React.js, Tailwind, Supabase) - EV Charging & Parking Android App (Java, Firebase) Soft Skills: Teamwork, quick learning, adaptability, and problem-solving.

Location

Varanasi

Work experience

Technical Support Executive - L2 SOC Engineer at iEnergizer, Nov 2025 - Present · 9 mos, Noida, Sector 60, Uttar Pradesh, India, - Monitored and supported network infrastructure including routers, switches, and FortiGate firewalls in a 24x7 SOC environment - Performed L2 troubleshooting for network issues such as link down, routing problems, and device alerts - Worked with limited privilege access (Level 5) to perform diagnostics, configuration checks, and issue identification - Handled incident tickets, ensured SLA compliance, and escalated complex issues to L3 and L4 teams - Conducted and initiated bridge calls with international clients/customers for real-time issue resolution and updates - Collaborated with Cisco and Huawei TAC teams to perform internal testing and troubleshooting for router-related issues - Used NMS tools (ECI, Tejas, Alcatel) for monitoring alarms and finding issues in network - Assisted in VPN and firewall issue analysis and basic packet-level troubleshooting

Web Development with AI - Summer Internship at Internshala Trainings, Jan 2023 - Feb 2023 · 2 mos, Remote, Completed an intensive summer internship and training, covering hands-on modules in HTML, CSS, Bootstrap, DBMS, PHP, JavaScript, React, and a final project. Achieved top performer distinction. Focused on modern web development practices and integration of AI concepts. Certificate issued on 2023-02-23. Key Highlights: • Comprehensive web development training covering frontend and backend technologies • Hands-on experience with HTML5, CSS3, Bootstrap for responsive design • Database management systems (DBMS) and data modeling • Server-side development with PHP • Modern JavaScript frameworks including React.js • Integration of artificial intelligence concepts in web development • Final capstone project demonstrating full-stack development skills • Recognized as top performer among all participants • 8-week intensive program during final semester of Bachelor's degree

Education

Master of Computer Applications - MCA, Computer Technology/Computer Systems Technology, Hemwati Nandan Bahuguna Garhwal University

Bachelor of Computer Applications, Computer Science, SHEPA (ICST)