---
title: "Ashish Bose - Product Support Specialist in India | Tal"
description: "Meet Ashish Bose, Customer Success | Product Support | Certified Business Analyst | SQL | Agile | Scrum | Technical Support | Process Optimization | Customer Success Enthusiast based in India."
image: "https://tal.club/meet/ashish-bose/share-image"
---

# Ashish Bose on Tal

## Headline

Customer Success \| Product Support \| Certified Business Analyst \| SQL \| Agile \| Scrum \| Technical Support \| Process Optimization \| Customer Success Enthusiast

## About

I’m a Product Support and Customer Success professional passionate about helping businesses translate complex technical challenges into simple, impactful solutions\. With over 10 years of experience in product support, business analysis, and customer operations, I’ve developed expertise in root\-cause analysis, workflow optimization, and proactive client engagement\. My approach blends data and empathy using analytics to drive smarter decisions while maintaining a human touch in every customer interaction\. At Magnit, I focus on resolving product related issues reported by customers, collaborate with stakeholders to gather and analyze requirements, and create user stories to prioritize development efforts and streamline workflows\. My role also includes bridging the gap between technical and business teams ensuring issues are resolved quickly, and customer satisfaction remains high\. My journey includes mentoring colleagues across departments, leading cross functional projects, and designing scalable support systems that make business operations smoother and faster\. I’m passionate about data driven decision making, continuous improvement, and creating seamless customer experiences\. Core strengths: Customer Support & Success Strategy Product Implementation & Troubleshooting Cross\-functional Collaboration SLA Management & Escalation Handling Continuous Improvement & Process Documentation Let’s connect if you’re hiring or collaborating on customer support, analytics, or business transformation initiatives\!

## Location

India

## Work experience

Product Support Specialist at Magnit, Dec 2021 \- Present · 4 yrs 7 mos, Remote, Deliver end to end customer and product support for VMS solutions, ensuring seamless implementation and ongoing success for global clients\. Serve as a trusted advisor by helping customers use the product effectively to meet their operational objectives\. Actively follow up on open issues with customers and internal stakeholders to maintain trust and reduce friction\. Act as a customer advocate, translating client feedback and business rules into actionable technical requirements and workflow improvements\. Guiding new customers through onboarding, platform setup, and product walkthroughs to ensure smooth adoption and minimize time to value\. Use SQL to generate weekly invoice and EFT reports that improve stakeholder decision making\. Create SOPs for handling critical incidents, improving consistency and resolution time\. Collaborate with business and technical teams to ensure alignment on client expectations, feature delivery, and service quality\. Performing root cause analysis on recurring customer issues and proposed long\-term fixes to product teams\.

Senior Product Analyst at Exxat, Jan 2019 \- Dec 2021 · 3 yrs, Vadodara Area, India, Resolved client tickets using HTML, JSON, and SQL; supported development in technical documentation\. Improved SLA compliance and response times through process analysis and automation\. Collaborated with development teams to define change requests and improve product functionality\. Led a 5\-member support team; created help documentation used across the platform\. Created custom reports using SQL Joins\.

Customer Support Specialist at Etech Global Services, Jun 2015 \- Dec 2018 · 3 yrs 7 mos, Vadodara, Gujarat, India\., Delivered customer support via chat, email, and calls; maintained 95% customer satisfaction score\. Recommended products and solutions that increased upsell opportunities\. Managed accurate customer records and supported revenue growth initiatives\.

## Education

Engineer’s Degree, Mechanical Engineering, Rungta college of engineering and technology, Raipur, Chhattisgarh

[View the original profile](https://tal.club/meet/ashish-bose)

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