Headline

TechOps Engineer | AWS | Linux | Docker | Kubernetes | CI/CD | Jenkins | Grafana | Postman API | Shell Scripting | Python | SQL | Production/Technical Support | ITSM | Ex-Teradata

About

What drives me isn't just technology — it's solving real production issues that keep business-critical systems stable, secure, and high-performing. I specialize in Technical Support, Production Support, Database Operations, Monitoring, and increasingly, Cloud Infrastructure and DevOps. After my B.E. in Information Technology, I joined Teradata India Pvt. Ltd., growing from intern to Junior Associate Database Administrator. I delivered L1/L2 technical support across 24/7 production environments (including US and Australian time zones), managing 50+ monthly incidents via ServiceNow with 98% SLA compliance and zero backlogs. I boosted query performance by 15–25% using Teradata Viewpoint, automated SQL and Linux workflows and ETL pipelines (BTEQ/TPT), and earned the Teradata GSIH Spot Award (2025) for resolving a priority access issue in under 5 minutes. I now work as a TechOps Engineer at Get My Parking, owning customer-reported issues end-to-end via Jira as SPOC — resolving most cases without escalation. I monitor Grafana and Slack alerts daily for proactive incident detection, and built Confluence runbooks that cut resolution time and eliminated repeat escalations. Alongside support engineering, I'm building toward Cloud, DevOps, and SRE — hands-on with AWS (EC2, S3, VPC, IAM, CloudFormation), Docker, Kubernetes (K3s), Argo CD, Jenkins CI, and Python. I've built and deployed a multi-tier VPC architecture and a K3s/Argo CD pipeline on EC2, troubleshooting real infrastructure rather than just following tutorials. Toolkit: SQL, Linux, Shell Scripting, Python, Production Support, Database Administration, Monitoring, ETL, ServiceNow, Jira, Confluence, AWS, Docker, Kubernetes, CI/CD, Root Cause Analysis, Incident Management, Access Management. If you're hiring for a Technical Support Engineer, Production/Application Support Engineer, DevOps Engineer, SRE, Cloud Support Engineer, DBA, or Monitoring Engineer — let's connect. Actively exploring these roles and ready to contribute from day one.

Location

Greater Bengaluru Area

AI stack

claude code

claude

github copilot

notion

perplexity

ChatGPT

Work experience

Techops Engineer at Get My Parking, Dec 2025 - Present · 10 mos, Bengaluru, Resolved various customer-reported application & technical issues weekly via Jira, owning tickets end-to-end as SPOC Monitored Grafana & Slack alerts to proactively detect anomalies and prevent customer impact Created Confluence runbooks for recurring issues, reducing resolution time and repeat escalations Executed basic CleverTap campaigns for app/web users with targeted notifications based on activity & location Delivered fast issue resolution with clear customer communication

Junior Associate Database Administrator at Teradata, Jan 2025 - Dec 2025 · 1 yr, Navi Mumbai, • Optimized production database performance (e.g., Teradata) using Viewpoint, resulting in improved query efficiency and enhanced system stability. • Managed end-to-end backup and recovery operations with a 100% success rate. • Resolved 50+ production incidents and service requests monthly via ServiceNow, consistently meeting SLAs and significantly reducing system downtime. • Administered user access and view-level permissions for over 200 users across development and test environments, streamlining team access and maintaining security. • Collaborated with cross-functional teams to troubleshoot high-priority SQL performance issues, reducing long-running queries and accelerating application response times.

Database Administrator Trainee at Teradata, Feb 2024 - Dec 2025 · 1 yr 11 mos, Navi Mumbai, Maharashtra, India

Graduate Trainee at Teradata, Sep 2023 - Feb 2024 · 6 mos, Navi Mumbai, Maharashtra, India

Junior Web Developer Intern at Zummit Infolabs, Sep 2022 - Dec 2022 · 4 mos, Mumbai, Maharashtra, India

Education

Bachelor's degree, Information Technology, Terna Engineering College

Higher Secondary Certificate, Science, Somaiya Vidyavihar University