Headline

somaiya university

About

Banking professional with 3+ years in digital banking and customer relationship management. Currently at IDFC First Bank as an E-Relationship Manager — Helping customers with their banking needs, onboarding new clients, and building long-term relationships through digital platforms. What I bring: → Strong knowledge of banking products & services → End-to-end KYC & RBI compliant onboarding → Cross-selling liability & asset products → Resolving customer queries within SLA → CRM-led portfolio tracking & retention Skills: Digital Banking - Portfolio Management · KYC Compliance - Cross-Selling - RBI Regulations - Customer Onboarding - CSAT & NPS - CRM Tools Bachelor of Financial Markets (BFM) Graduate | University of Mumbai Open to: Retail Banking | Relationship Management | Digital Banking | Branch Banking 📩 ashishkedare99@gmail.com | +91 8082491950

Location

Mumbai

Work experience

Assistant Relationship Manager at IDFC FIRST Bank, Feb 2024 - Present · 2 yrs 5 mos, Thane

Customer Service Representative at Teleperformance, Jan 2023 - Oct 2024 · 1 yr 10 mos, Thane, Maharashtra, India

Customer Support Executive at Teleperformance, Jan 2022 - Mar 2023 · 1 yr 3 mos, Assisted customers through inbound and outbound calls, delivering exceptional service in a timely manner. Responded to customer inquiries, provided information, and resolved complaints effectively. Utilized product knowledge to upsell and cross-sell relevant services, contributing to increased customer satisfaction and sales revenue. Demonstrated a strong ability to multitask and work efficiently in a high-volume call center environment.

Education

somaiya college, K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

Bachelor's Degree, University of Mumbai