Ashish Gupta profile photo 1 on Tal

Ashish Gupta

Customer Success Specialist II

Agra

6+ years of work experience

Forrester
Feb 20251 yr 5 mosPresent

Coding Ninjas
Feb 20232 yrs 6 mosJul 2025

Gurugram, Haryana, India

**Job Profile Summary** As a **Student Onboarding and Data Management Specialist**, I spearheaded the end-to-end onboarding process, ensuring seamless transitions from enrollment to placement support, significantly enhancing student satisfaction and retention. Leveraging advanced Excel skills, I analyzed student performance data to facilitate informed decision-making and personalized support strategies. I maintained a robust, accurate database of student information, identifying and rectifying data discrepancies through regular quality checks, improving data reliability by 35%. Serving as a trusted point of contact, I facilitated effective communication between the organization and students, addressing performance inquiries and delivering constructive feedback. My cross-functional collaboration led to a 20% increase in efficiency in data management and client communication.
Coding Ninjas
Feb 20231 yr 4 mosMay 2024

Gurugram, Haryana, India

I've excelled in client retention and growth, maintaining over a 90% success rate in retaining and expanding client relationships, driving increased account value and heightened customer satisfaction. As a Relationship Manager, I achieved an impressive 20% customer base growth within six months. My commitment to maintaining a 95% client satisfaction rating, achieved through effective communication, swift issue resolution, and personalized support, is unwavering. I'm equally dedicated to nurturing junior team members through training programs and consistently meeting client retention targets, typically around 85%, contributing significantly to the company's growth and profitability.
Concentrix
Aug 20211 yr 2 mosSep 2022

Gurugram, Haryana, India

In my journey, I've mastered exceptional customer service across diverse brands like GAP, Old Navy, Banana Republic, and Athleta. My adaptability extends to team development, driving new processes within the organization. Additionally, I played a pivotal role in the pilot batch launch of WIO, gaining in-depth product knowledge and expertise, with a focus on tailored recommendations, problem resolution, and customer advocacy. I'm eager to connect with professionals who share my commitment to excellence and growth in these diverse domains.
Altruist Technologies Pvt. Ltd.
Aug 20191 yr 7 mosFeb 2021

Noida, Uttar Pradesh, India

I've nurtured strong client relationships as their primary point of contact, ensuring prompt and effective service. With a proactive approach, I resolve inquiries and maintain high customer satisfaction. I also manage accurate client records, ensuring compliance with regulations and company policies.

Education

Dayalbagh Educational Institute, Agra

Bachelar of Vocation in Automobile, Automotive Engineering Technology/Technician

Dayalbagh Educational Institute, Agra

20163 yrs2019

Join Ashish and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Ashish Gupta on Tal

Headline

Customer Success Specialist II

About

As a Relationship Manager at Coding Ninjas, I've achieved a 90% client retention rate, a 20% customer base growth in six months, and a consistent 95% client satisfaction rating. I've trained and developed junior team members, achieving around 85% client retention. In my previous role at Concentrix Daksh Services India Private Limited, I played a key role in launching WIO's pilot batch, gaining expertise in financial products and services. I resolved client issues, assisted with onboarding, and promoted services, enhancing product adoption and driving referrals. Earlier, I excelled in customer service, communication, and problem resolution. My skills include M.S. Excel proficiency, client relationship management, exceptional customer service, problem-solving, effective communication, and time management. I look forward to connecting with professionals who share my dedication to delivering excellence and driving growth.

Location

Agra

Work experience

Customer Succsess Specialist II at Forrester, Feb 2025 - Present · 1 yr 5 mos

Customer Success Specialist at Coding Ninjas, Feb 2023 - Jul 2025 · 2 yrs 6 mos, Gurugram, Haryana, India, **Job Profile Summary** As a **Student Onboarding and Data Management Specialist**, I spearheaded the end-to-end onboarding process, ensuring seamless transitions from enrollment to placement support, significantly enhancing student satisfaction and retention. Leveraging advanced Excel skills, I analyzed student performance data to facilitate informed decision-making and personalized support strategies. I maintained a robust, accurate database of student information, identifying and rectifying data discrepancies through regular quality checks, improving data reliability by 35%. Serving as a trusted point of contact, I facilitated effective communication between the organization and students, addressing performance inquiries and delivering constructive feedback. My cross-functional collaboration led to a 20% increase in efficiency in data management and client communication.

Relationship Manager at Coding Ninjas, Feb 2023 - May 2024 · 1 yr 4 mos, Gurugram, Haryana, India, I've excelled in client retention and growth, maintaining over a 90% success rate in retaining and expanding client relationships, driving increased account value and heightened customer satisfaction. As a Relationship Manager, I achieved an impressive 20% customer base growth within six months. My commitment to maintaining a 95% client satisfaction rating, achieved through effective communication, swift issue resolution, and personalized support, is unwavering. I'm equally dedicated to nurturing junior team members through training programs and consistently meeting client retention targets, typically around 85%, contributing significantly to the company's growth and profitability.

Senior Operations Representative at Concentrix, Aug 2021 - Sep 2022 · 1 yr 2 mos, Gurugram, Haryana, India, In my journey, I've mastered exceptional customer service across diverse brands like GAP, Old Navy, Banana Republic, and Athleta. My adaptability extends to team development, driving new processes within the organization. Additionally, I played a pivotal role in the pilot batch launch of WIO, gaining in-depth product knowledge and expertise, with a focus on tailored recommendations, problem resolution, and customer advocacy. I'm eager to connect with professionals who share my commitment to excellence and growth in these diverse domains.

Customer Relationship Officer at Altruist Technologies Pvt. Ltd., Aug 2019 - Feb 2021 · 1 yr 7 mos, Noida, Uttar Pradesh, India, I've nurtured strong client relationships as their primary point of contact, ensuring prompt and effective service. With a proactive approach, I resolve inquiries and maintain high customer satisfaction. I also manage accurate client records, ensuring compliance with regulations and company policies.

Education

Bachelar of Vocation in Automobile, Automotive Engineering Technology/Technician, Dayalbagh Educational Institute, Agra