Headline

Engineering Leader | AI Transformation | Generative AI | Agentic AI | Forward Deployed Engineering | Platform Engineering | Building High-Performance Teams | Enterprise Digital Transformation | Engineering Excellence

About

I help enterprises successfully deliver large-scale digital transformation by combining engineering excellence, AI-powered delivery, and strong business execution. Over the past 18 years, I've led complex engineering programs across cloud-native platforms, enterprise modernization, AI initiatives, and large-scale delivery organizations. My experience spans end-to-end ownership - from solutioning and pre-sales to execution, governance, financial management, customer success, and engineering transformation. Throughout my career I have consistently focused on solving business problems rather than simply delivering projects. My areas of expertise include: • Engineering Delivery Leadership • AI Transformation • Enterprise Program Management • Portfolio & PMO Leadership • Cloud Modernization • Engineering Productivity • Data Platforms • Microservices Architecture • Digital Transformation • Agile at Scale • Executive Stakeholder Management • Customer Success • Engineering Governance • Solution Architecture • GCC Operations Some career highlights include: ✔ 18+ years of engineering leadership ✔ Zero budget overruns across multiple enterprise programs ✔ 35% faster release cycles through engineering automation ✔ 95%+ customer satisfaction ✔ AI-powered productivity improvements of 30% ✔ Leadership across multi-million-dollar enterprise engagements Today my passion is helping organizations become AI-first engineering organizations where delivery excellence, engineering quality, and business outcomes work together. I also enjoy sharing practical insights on AI adoption, engineering leadership, delivery management, GCC evolution, and enterprise transformation through articles and thought leadership. Let's connect if you're interested in Engineering Leadership, AI Transformation, Digital Delivery, or Enterprise Modernization.

Location

Bengaluru

AI stack

claude code

elevenlabs

github copilot

kiro

openai

Microsoft Copilot

Work experience

Technical Manager at Amazon, Aug 2026 - Present · 2 mos

Senior Manager, Enterprise Delivery & AI Transformation at Alorica, Mar 2022 - Aug 2026 · 4 yrs 6 mos, Embed directly within client organizations as a trusted advisor to translate ambiguous business challenges into clear, high-value engineering roadmaps. Key Contributions: - AI Ecosystem Architecture: Directed the strategy and delivery of an enterprise AI knowledge ecosystem, reducing specialist dependency, lowering operational risks, and improving system readiness. - Commercial Growth: Partnered closely with sales and product leaders to secure enterprise customer acquisitions and account expansions. - Scale & Talent Management: Led headcount strategy, talent planning, and career development across a high-performing 150-engineer organization. - GTM Frameworks: Synthesized client-facing operational feedback into reusable delivery frameworks, reducing client onboarding times and shortening sales cycles. - C-Suite Alignment: Governed high-availability systems to maintain 99.9% performance uptime while aligning OKR-driven strategies directly to C-suite financial goals.

Program Lead, Digital Transformation & Process Optimization at Carelon Global Solutions India, Mar 2020 - Mar 2022 · 2 yrs 1 mo, Bengaluru, Karnataka, India, Led large-scale business transformation programs, governing modern corporate data platforms and automated workflows. Key Contributions: - Process Automation: Utilized Lean Six Sigma and process improvement frameworks to deploy automation assets, reducing data turnaround times by 50%. - Executive Reporting: Governed executive-level steering committees, providing financial transparency and strategic reporting to improve corporate decision-making. - Vendor & Milestone Governance: Secured 95%+ on-time milestone adherence across multiple concurrent vendor workstreams and delivery teams.

Software Engineering Lead (Service Delivery & Governance) at Accenture, 2011 - Mar 2020 · 9 yrs 3 mos, Bangalore, Managed cross-functional client engagement and delivery operations for high-value telecom and technology portfolios. Key Contributions: - Risk Mitigation: Maintained zero SLA breaches for over 5 consecutive years across high-stakes client accounts. - Intelligent Automation: Designed and implemented intelligent automation structures, improving operational efficiency metrics by 25%. - Executive Stakeholder Management: Spearheaded Monthly and Quarterly Business Reviews (MBR/QBR) with client executives, maintaining exceptional customer health indexes ($9+/10$ scores). - Mentorship & Culture: Mentored engineers across levels into focused roles, drastically improving retention rates and establishing a collaborative delivery culture.

Software Engineer at Creative Genius Software India Pvt Ltd.,, Aug 2010 - Jun 2011 · 11 mos, Bengaluru, Karnataka, India, Significant Mentions: • Streamlined the product management structure through standard operating procedure • Created automation framework for analyzing vendor order details and trend Roles and Responsibilities: • Understand the product portfolio of the Business • Driving content team, design team, product team for successful completion and release of product Executive summary dashboards for SLA’s, incident trending and availability management • Partner & build relationship with Product, Business, Tech owners and Operation Leads • People management, including hiring, development planning, coaching and performance management • Identifies potential process optimization / re-engineering to streamline the use of RPA and helps the process owners envision the future-state and how work processes will change • Analyzed internal portfolio evolution to identify strengths and weaknesses • Successfully consolidate all inputs, including OPEX and momentary debt and present full MTP to Business Leadership team for review and sign-off • Continual Service Improvement initiatives for all Service Desk support and escalation processes • Service Desk shift management, Quality Control of phone support, customer service skills, and e-mail ticket handling • Coordinating with Sales team and Customer Service Representatives for customer queries and product details • Standardized IT Operations & Support processes for productivity and scalability enhancement • Operating with marketing team for the design of campaigns • Successfully streamlined the processes for QA team

Education

Master of Computer Applications (MCA), Computer Science, Biju Patnaik University of Technology, Odisha

Master of Business Administration (M.B.A.), Operations Management and Supervision, Sikkim Manipal University - Distance Education