Headline

Backend-first Engineer (C++, Go, Python, gRPC) who also ships full-stack | Observability & Systems Reliability

About

I write backend systems that don't fall over at 3am — and I've spent six years making sure of it. Right now I build observability infrastructure at IBM, using Prometheus, Grafana, and PromQL to catch problems before they become incidents. Before that, I worked in payment systems at Verifone and airline infrastructure at Amadeus, writing C++ and Go for systems where downtime isn't an option. I help engineering teams see what's actually happening inside their systems — faster anomaly detection, faster root cause analysis, fewer 2am pages. Along the way I've built automation tools that cut manual ops work, worked security remediation across enterprise-scale codebases, and picked up full-stack skills (React, TypeScript, GraphQL) when the job needed it. Lately I've been going deeper on agentic AI systems — building tool-calling pipelines and RAG workflows with n8n, Supabase, and vector embeddings — because the backend problems worth solving keep changing shape. If you're hiring backend engineers who can own a system end-to-end — from the C++, Golang in production backend, React, TypeScript in Front-End, to the dashboard that tells you it's healthy — let's talk.

Location

Bangalore Urban

AI stack

claude code

elevenlabs

gemini

github copilot

lovable

n8n

Work experience

Software Engineer at IBM, Jul 2025 - Present · 1 yr 3 mos, Bengaluru, • Designed and developed a lightweight flow collection service from scratch to replace Skydive for IBM Cloud, leveraging eBPF probes to collect network flow statistics (packets and bytes) directly from the Linux kernel and NIC. • Reduced memory footprint, binary size, and operational overhead of the network telemetry pipeline while maintaining full flow-data coverage for IBM Cloud customers. • Automated multi-region alert deployment verification via the IBM Cloud API , eliminating manual region-by-region checks. • Designed and built a React.js monitoring application from the ground up, integrating IBM Cloud Services, reducing status monitoring effort by over 90%. • Implemented centralized, multi-region alert report generation, for deployment status tracking across team. • Designed and developed Grafana dashboards for production observability, visualizing historical metrics, time-series data, anomaly patterns, and system health, enabling faster issue detection and root cause analysis. • Built and maintained metric-based alerts using Prometheus and PromQL , and log-based alerts using IBM Cloud Logs (ICL) to drive performance optimization and Service Level Management (SLOs), proactively monitoring production environments. • Shipped new product features in Fabcon and IOBricks, including enabling core dump generation for improved debugging, introducing new application metrics to enhance observability, and strengthening production readiness. • Defined alerting strategies and mitigation runbooks, supporting rapid incident recovery and improved production reliability. • Built internal automation tooling that streamlined the alert-creation lifecycle, reducing manual engineering effort.

Software Engineer II at Amadeus Labs, Aug 2024 - Jul 2025 · 1 yr, Bengaluru, Karnataka, India, As an SDE at Amadeus, I contribute to multiple projects within the airline domain, primarily focusing on the Passenger Ticketing Service. • Conducted comprehensive security scans on repositories using tools such as Fortify, BlackDuck, Secrets, and Prisma to identify potential exploitable secrets, vulnerabilities and risks. • Generated detailed scan reports, analyzed findings, and addressed valid issues by implementing appropriate remediations. • Managed and analyzed scan reports, prioritizing and addressing legitimate issues while suppressing false positives. • Collaborated with development teams to improve code quality and security practices based on scan insights. • I use advance C++(14/17) stack and other tools such Podman(Docker Flavour), SQL etc. • I work on various components within the ticketing domain, enhancing and upgrading passenger ticketing services for airlines and travel agencies. • My role involves the development of new features, helping to streamline operations and improve customer experiences across the travel industry. • By collaborating with cross-functional teams, I ensure the delivery of high-quality solutions that meet the evolving needs of our global clients.

Software Engineer at Verifone India​ Technology Pvt. Ltd. at Verifone, Oct 2021 - Sep 2024 · 3 yrs, Bangalore Urban, Played an active role in developing multiple payment applications including FirstData, HDFC, Hitachi, SBI,(Thailand-related) KBANK, and BBL, utilizing C++ as the primary programming language. Demonstrated responsibility in resolving customer-escalated bugs across diverse projects, enhancing the overall user experience, and incorporating new features based on project requirements, leveraging technologies such as C++, Python, Android, Payment Domain Knowledge, GPA, HTML, and CSS. • Reduced manual effort by 95% by developing and deploying an automation script for generating reports, significantly improving efficiency for a major banking client. • Integrated AWS MQTT service into a payment application, enabling real-time system updates and bank notifications for merchants, resulting in enhanced customer acquisition. • Integrated AWS Polly to the payment application workflows, improving user experience and driving more business customers. • Pioneered BScanC payment functionality integration for the Thailand Payment Application, expanding its capabilities to meet market demands. • Modernized key management by implementing a new Key-Injection Tool, replacing outdated legacy methods. • Developed robust payment applications for industry giants like HDFC, SBI, FirstData, Hitachi, KBANK (Thailand), and BBL, leveraging C++, and Android as core technologies.

Full Stack Developer at LokiBots, Aug 2020 - Oct 2021 · 1 yr 3 mos, Milpitas, California, United States, Worked as a Full Stack Developer in a dynamic startup called Lokibots, focusing on maintaining the company’s existing website and leading front-end development for creating a new website. Utilized cutting-edge technologies, including GraphQL, ReactJS, Redux, ES6, NodeJS, Django, and Materialize CSS, to enhance the user experience and deliver a modern web interface. • Designed a strong state management setup with Redux to ensure efficient data flow and optimal performance. • Crafted visually appealing and responsive user interfaces leveraging MaterialUI. • Assumed managerial responsibilities in the manager’s absence. • Closely worked with the UI/UX design team via frequent calls planning for the company’s new website. • Actively participated in review meetings, emphasizing good coding practices. • Identified and addressed bugs and bottlenecks. • Provided assistance and guidance to colleagues, helping them overcome challenges and resolve blockers.

Education

Master of Technology - MTech, Computer Science, Department of Mathematics and Computer Science, Sri Sathya Sai Institute of Higher Learning

Master of Computer Applications, Computer Science, Sri Sathya Sai Institute of Higher Learning

Public links

github: https://github.com/ashikrai

medium: https://medium.com/@ashikthulungrai7

leetcode: https://leetcode.com/Ashik_Rai

portfolio-ashik-rai.framer.website: https://portfolio-ashik-rai.framer.website/