Headline

Senior Representative

About

Customer Success and Customer Support professional with 3+ years of experience delivering exceptional customer experiences across the IT, travel, and aviation industries. I have a proven ability to resolve customer concerns, build strong client relationships, coordinate with cross-functional teams, and ensure high service quality in fast-paced environments. Throughout my career, I have worked with organizations where I handled customer interactions through phone, email, and chat, managed travel bookings, resolved complex issues, and contributed to improving customer satisfaction and operational efficiency. My experience has strengthened my communication, problem-solving, and relationship management skills while developing a customer-first approach. I hold a BBA in Airline & Airport Management and have earned certifications in IATA Customer Service, Amadeus, Navitaire Reservation Systems, Google Digital Marketing & E-Commerce, and Microsoft Office. I am also expanding my technical skills in data analytics to combine business knowledge with data-driven decision-making. I am passionate about continuous learning and am open to opportunities in Customer Success, Client Relationship Management, Business Operations, Data Analytics, Business Analytics, and Customer Experience, where I can contribute to organizational growth while advancing my career.

Location

Coimbatore

Work experience

Senior Customer Service Representative at Woodrock Infotech Private Limited, Jul 2025 - Present · 1 yr 1 mo, Tamil Nadu, India, - Managed customer inquiries through phone, email, and chat channels. Maintained customer databases and updated records accurately. - Resolved customer concerns while ensuring service quality standards. - Coordinated with internal teams to improve customer experience. - Collected customer feedback and supported service improvements.

Senior Customer Support Representative at Woodrock Infotech Private Limited, 2025 - Present · 1 yr 7 mos, Managed customer inquiries through phone, email, and chat channels. Maintained customer databases and updated records accurately. Resolved customer concerns while ensuring service quality standards. Coordinated with internal teams to improve customer experience. Collected customer feedback and supported service improvements.

Flight expert at MakeMyTrip, Jun 2025 - Feb 2026 · 9 mos, - Assisted customers with flight bookings and travel planning. - Provided personalized travel recommendations. -Handled booking modifications, cancellations, and travel-related queries. Maintained high customer satisfaction standards.

Flight Specialist at MakeMyTrip India Private Limited, 2025 - 2026 · 1 yr, Assisted customers with flight bookings and travel planning. Provided personalized travel recommendations. Handled booking modifications, cancellations, and travel-related queries. Maintained high customer satisfaction standards.

Customer Service Executive at Air India SATS Airport Services Private Limited (AISATS), Jul 2023 - Apr 2025 · 1 yr 10 mos, Bengaluru, - Coordinated passenger check-in, boarding, and baggage handling operations. - Assisted travelers with inquiries and travel-related concerns. - Ensured compliance with aviation safety and security regulations. - Supported smooth aircraft arrival and departure operations.

Customer Service Specialist at AISATS Airport Services Private Limited, 2023 - 2025 · 2 yrs, Coordinated passenger check-in, boarding, and baggage handling operations. Assisted travelers with inquiries and travel-related concerns. Ensured compliance with aviation safety and security regulations. Supported smooth aircraft arrival and departure operations.

Education

Bachelor of Business Administration - BBA, Airline and Airport, Nehru College of Aeronautics & Applied Sciences

Bachelor of Business Administration, Airline & Airport Management, Lincoln University