Headline

ML Engineer

About

Machine Learning Engineer specializing in NLP, Generative AI, retrieval systems, and large-scale customer support automation. At ASAPP, I have led the development and operation of multiple AI products serving enterprise customers including JetBlue, American Airlines, DISH, a Fortune 100 retailer, Fortune 500 telecommunications provider among others. I built ASAPP’s next-generation intent classification platform from scratch, scaling it to over 1 million requests per month while reducing model maintenance effort by 45%. I subsequently became the primary owner of the Intents product line and continued to operate and improve a mission-critical intent routing system processing approximately 5 million interactions monthly. I later assumed ownership of AutoCompose, where I developed enhanced retrieval capabilities that increased suggestion acceptance rates by approximately 25%, expanded support to five additional languages, and managed production AI deployments across more than 15 enterprise customers. My work spans the full lifecycle of AI products, including model development, experimentation, feature engineering, retrieval systems, MLOps, customer-facing operations, and cross-functional product ownership. I am particularly interested in building scalable AI systems that combine strong machine learning foundations with measurable business impact.

Location

Bengaluru

AI stack

anthropic apis

claude code

gemini

github copilot

hugging face

perplexity

Work experience

Machine Learning Engineer at ASAPP, Dec 2023 - Present · 2 yrs 11 mos, Bangalore Urban, Karnataka, India, Machine Learning Engineer | ASAPP Senior Machine Learning Engineer | ASAPP • Built ASAPP’s next-generation intent classification platform from scratch, scaling to 1M+ requests per month across enterprise customers. • Reduced model maintenance effort by 45% through automation and platform improvements, increasing operational agility. • Became the sole owner of the “Intents” product line and improved a mission-critical intent routing system processing 5M+ customer interactions monthly. • Delivered AI solutions for enterprise customers including JetBlue, American Airlines, DISH, a Fortune 100 retailer, and a Fortune 500 telecommunications provider. • Optimized Generative Agents through improved task decomposition strategies, reducing latency by ~30%. • Assumed ownership of “AutoCompose” and developed enhanced retrieval capabilities that improved suggestion acceptance rates by ~25%. • Expanded AutoCompose support from English to five additional languages and managed production models across 15+ enterprise customer environments. • Built self-service APIs and tooling enabling customers to independently manage AI-powered capabilities. • Served as SME and on-call engineer for “Generative Insights” and “Redaction”, supporting production operations and customer-facing AI deployments. • Led experimentation, feature engineering, and model improvement efforts across multiple NLP and Generative AI products.

Machine Learning Research at PSG College of Technology, Nov 2022 - Jun 2024 · 1 yr 8 mos, Coimbatore, Tamil Nadu, India, Using Self Supervised Models with Domain Adaptation for Automatic Speech Recognition. • Trained and worked on Flagship ASR models of Wav2Vec, Stt-en conformer Transducer models. • ASR(transcripts) accuracy improved by 36% upon Domain Adaptation on Indian English Course content.

Web Developer at Freelance, Oct 2021 - Jun 2024 · 2 yrs 9 mos

Education

Bachelor of Engineering - BE, Computer and Information Sciences and Support Services, PSG College of Technology

Web Deveopment, Clever Programmer