Asfiya Topinkatti profile photo 1 on Tal

Asfiya Topinkatti

.

Belgaum

3+ years of work experience

Concentrix (CNX)
Jan 20267 moAug 2026

Bangalore

In my current role as a Customer Support Advisor L2 at Concentrix, I handle customer queries and escalations while maintaining high CSAT and FCR performance. I also identify upselling and cross-selling opportunities and maintain accurate customer records using CRM tools.
Soul Software Ltd
Feb 202511 moJan 2026

Doha, Qatar

Grassroots
Jan 20212 y 1 moFeb 2023

Belagavi

I handle customer queries and escalations while maintaining high CSAT and FCR performance. , I provided customer support through voice, chat, and email in a high-volume BPO environment while consistently meeting quality, productivity, and compliance targets.

Asfiya’s AI Stack

claude
claude
deepmind
deepmind
gemini
gemini
grok
grok
openai
openai
Adobe Firefly
Adobe Firefly

Education

Bachelor's degree, Civil Engineering

SG Balekundri institute of technology

20223 yrs2025

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Asfiya Topinkatti on Tal

Headline

.

Location

Belgaum

AI stack

claude

deepmind

gemini

grok

openai

Adobe Firefly

Work experience

Customer Service Associate at Concentrix (CNX), Jan 2026 - Aug 2026 · 7 mo, Bangalore, In my current role as a Customer Support Advisor L2 at Concentrix, I handle customer queries and escalations while maintaining high CSAT and FCR performance. I also identify upselling and cross-selling opportunities and maintain accurate customer records using CRM tools.

Digital Marketing Executive at Soul Software Ltd, Feb 2025 - Jan 2026 · 11 mo, Doha, Qatar

Customer Service Associate at Grassroots, Jan 2021 - Feb 2023 · 2 y 1 mo, Belagavi, I handle customer queries and escalations while maintaining high CSAT and FCR performance. , I provided customer support through voice, chat, and email in a high-volume BPO environment while consistently meeting quality, productivity, and compliance targets.

Education

Bachelor's degree, Civil Engineering, SG Balekundri institute of technology

Asfiya Topinkatti - Customer Service Associate in Belgaum | Tal