Headline

AI Product @ Incred | Ex-Meesho | VNIT’24

About

Experienced in Conversational AI, LLMOps, and data-driven product strategy, with a track record of improving NMV retention, automating 200+ BPO workflows, and achieving 55–60% conversion in AI-led seller engagement. Passionate about solving real problems through technology, systems thinking, and human-centered design.

Location

Bengaluru

AI stack

aistudio

claude code

gemini

geminicli

langchain

openai

Work experience

Product Manager I - AI Initiatives at InCred Financial Services, Jun 2026 - Present · 3 mos, Bengaluru

Assistant Manager - AI Services at Meesho, Jan 2026 - May 2026 · 5 mos, Bengaluru

Senior Associate - AI services at Meesho, Jun 2025 - Jan 2026 · 8 mos, Bengaluru, - Driving the end-to-end development of Meesho’s AI Voicebot built on a chained ASR–LLM–TTS architecture, enabling fully automated, human-like outbound calls. - Achieved 55–60% connect-to-conversion rate, automating workloads equivalent to 200+ BPO agents, significantly reducing operational costs while improving SLA compliance. - Defined, tracked, and optimized key product KPIs — conversion rate, automation coverage, fallback accuracy, and user satisfaction — via SQL & Metabase dashboards. - Built internal frameworks for AI evaluations (AI evals) to measure prompt effectiveness, model quality, and overall voicebot accuracy. - Driving roadmap to scale the voicebot across multiple Meesho business units, with long-term plans to productize it as an AI-as-a-Service offering for external B2B clients.

Associate Product Manager-1 at Meesho, Dec 2024 - Jun 2025 · 7 mos, Bengaluru, Karnataka, India, - Conceptualized and launched Returnless Refunds, allowing instant refunds without requiring pickup in eligible categories. - Delivered measurable business impact: +1% NMV retention uplift and 1.9% reduction in seller prices. - Collaborated with engineering, design, risk, and ops teams to align on technical feasibility, rollout plan, and fraud control systems. - Conducted market research and competitive benchmarking (Amazon, Flipkart, Myntra) to refine product direction. - Designed Metabase dashboards to track refund adoption, NMV impact, and fraud rates. - Ran A/B experiments to optimize refund flow adoption and reduce abuse rates. - Co-authored a 12-month roadmap projecting a 7.2% NMV uplift and 4.8% price efficiency improvement.

Product Management Intern at toothsialigners, Mar 2024 - Jun 2024 · 4 mos

Analyst intern at StockGro, May 2023 - Jun 2023 · 2 mos, -Developing and maintaining Python scripts for web scraping and data acquisition, resulting in an increase of new data points by 30% for the company's new product line up. -Utilizing APIs from various sources to collect and integrate external data into the company's databases and systems. -Collaboration with cross-functional teams to develop and implement data-driven solutions for product development and marketing strategies -Working with the product team to acquire new data points from external sources, contributing to the development of new product lines

Product Operations Intern at Leap Finance, Mar 2022 - Aug 2022 · 6 mos, -Researching the web to scale up the database for Coursefinder app. -Handle end to end data addition process for Internal portal. -Coordinate with stakeholders to solve counsellor issues. -Working with the management as well as tech team for the product.

Education

Bachelor of Technology - BTech, Mining engineering, Visvesvaraya National Institute of Technology

ICAD School of LEarning