Headline

Category Manager

Location

New Delhi

AI stack

claude

openai

Work experience

Category Manager at Urban Company, Aug 2025 - Present · 1 yr 2 mos, Delhi, India, Partnered with Product and city operations teams to drive conversion of scheduled demand to instant demand, improving fulfillment efficiency and maintaining service quality metrics. Owned category performance for top 7 cities, managing churn, service availability, and supply–demand balance using SQL-based analysis. Analyzed customer demand trends and seasonality to optimize resource planning while maintaining partner earnings and customer SLAs. Collaborated with operations, product, and marketing teams to execute category initiatives improving retention and customer experience. Led a Voicebot automation pilot to reduce contractual workforce dependency, improve referral quality, and scale category operations. Supported category-level P&L by driving utilization improvements, supply planning, and pricing inputs through data-backed insights.

Business Analyst at SKIL, May 2022 - Aug 2025 · 3 yrs 4 mos, Bengaluru, Karnataka, India

Head of Vehicle Braking at Team Raging Ashura, May 2021 - May 2022 · 1 yr 1 mo

Team Captain at Team Phoenix, May 2021 - Apr 2022 · 1 yr

Team Member Designing at Team Phoenix, Apr 2020 - Apr 2021 · 1 yr 1 mo

Vehicle Braking Engineer at Team Raging Ashura, Mar 2020 - Apr 2021 · 1 yr 2 mos

Team Member Manufacturing at Team Phoenix, Apr 2019 - Mar 2020 · 1 yr

Education

Bachelor of Technology - BTech, Mechanical Engineering, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Technology, Mechanical Engineering, Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai