Headline

Onboarding specialist | Customer engagement | MarTech | SAAS | Retention marketing

About

I work at the intersection of customer experience, communication, and growth. Over the past 2 years, I’ve helped businesses improve onboarding, product adoption, retention, and lifecycle engagement by turning customer interactions into long-term relationships. I enjoy understanding user behavior, solving problems proactively, and creating experiences that genuinely add value for customers. What excites me most about this space is how customer success today goes beyond support, it blends strategy, psychology, marketing, and technology. I’m particularly interested in lifecycle marketing, conversational engagement, automation, and how AI is reshaping customer communication and retention. Let’s connect if you’re building customer journeys that feel less automated and more human.

Location

Mumbai

Work experience

Onboarding Specialist (mobility) at Netcore Cloud, Apr 2024 - Present · 2 yrs 3 mos, Mumbai, Maharashtra, India, Client Consultation & Setup: Worked closely with clients to understand their communication needs and tailor onboarding processes for WhatsApp Business API, SMS messaging, and Rich Communication Services (RCS) for seamless integration. Training & Support: Provided training sessions and detailed guidance to clients on best practices for messaging campaigns, platform usage, and compliance with relevant regulations. Client Relationship Management: Maintained strong client relationships throughout the onboarding process and beyond, ensuring a positive experience and addressing any technical or operational challenges. Cross-functional Collaboration: Worked with marketing, sales, and product development teams to refine onboarding processes and improve client satisfaction.

Channel partner intern at ANAROCK, May 2023 - Jul 2023 · 3 mos, Mumbai, Maharashtra, India

Project Intern at Aims Consulting Services, Nov 2022 - Feb 2023 · 4 mos, Mumbai, Maharashtra, India

Field Sales Executive at UpSale Suite®, Jan 2022 - Mar 2022 · 3 mos, Indore, Madhya Pradesh, India

Education

Pgdm, Marketing, Mumbai Educational Trust, MET League of Colleges

Bachelor of Business Administration - BBA, Marketing, Prestige Institute of Management & Research