Arya Gaurav Mallick profile photo 1 on Tal

Arya Gaurav Mallick

Manager - Online Business & E-commerce @ Thomas Cook | Product Management, Product Innovation

Mumbai

6+ years of work experience

Thomas Cook
Feb 20251 yr 7 mosPresent

Mumbai, Maharashtra, India

Lifted app leads by 10% by refining conversion funnels, prioritizing high-impact fixes, and launching feature updates based on user insights. Increased MAU by 13% by owning lifecycle messaging, push notification strategy, and engagement-focused communication experiments. Contributed to scaling SOTC Holiday App revenue from ₹0 to ₹1 Cr+ by resolving critical product issues, enhancing UI/UX, and supporting roadmap execution. Pioneered SOTC's first-of-its-kind "Gift a Trip" feature by owning the initiative end-to-end building an AI-assisted prototype,designing the customer-facing interface, and architecting the cross-team operational framework and post-payment workflow earning company-wide recognition as an industry-first innovation in the online travel category. Boosted engagement by 27% by leading the development of an AI-powered chatbot for trip queries, itinerary support, andcustomer assistance. Drove a 25% increase in calls, leads, directions, and reviews by optimizing Google My Business across locations andenhancing local branch discoverability. Leveraged AI agents to create and launch a live landing page for the company website, reducing dependency on design bandwidth and accelerating execution. Applied Generative AI for app analysis, user journey review, content experimentation, and project research to improve decision-making speed and product execution. Used AI-assisted workflows to support campaign planning, feature ideation, competitor analysis, and customer experiencei mprovements across app and digital projects. Streamlined lead flow for offline sales teams by redesigning GMB workflows and enabling faster action on inbound demand.
Mar 20241 yrFeb 2025

Mumbai, Maharashtra, India

Spearheading the development and execution of our product strategy. Defining product requirements and specifications based on market research and customer feedback. Collaborating with cross-functional teams to prioritize and deliver product features and enhancements. Analyzing data and metrics to track product performance and identify opportunities for improvement. Managing the product lifecycle from concept to launch, including defining milestones and deadlines. Communicating product updates and priorities to stakeholders and ensuring alignment with business objectives.
MetroMax Group
May 20221 yr 10 mosFeb 2024

Bengaluru, Karnataka, India

Archetive Solutions Pvt. Ltd
Feb 20202 yrs 4 mosMay 2022

Kolkata metropolitan area, West Bengal, India

Manage Client requirements and fulfill them with any cost.

Arya’s AI Stack

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kimi
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Education

Indian Institute of Management Raipur

Executive MBA

Indian Institute of Management Raipur

20232 yrs2025
B.P. Poddar Institute Of Management and Technology

Bachelor of Business Administration - BBA, Finance, General

B.P. Poddar Institute Of Management and Technology

20173 yrs2020

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Headline

Manager - Online Business & E-commerce @ Thomas Cook | Product Management, Product Innovation

About

Product and growth professional with 6+ years of experience across product strategy, e-commerce, and AI-led customer journeys in travel and e-commerce. Proven track record of taking products from zero to one - from building an industry-first feature end-to-end to converting user insights into measurable business impact across revenue, engagement, leads, and digital adoption.

Location

Mumbai

AI stack

claude code

cursor

deepseek

gemini

kimi

replit

Work experience

Manager - Online Business & E-commerce at Thomas Cook, Feb 2025 - Present · 1 yr 7 mos, Mumbai, Maharashtra, India, Lifted app leads by 10% by refining conversion funnels, prioritizing high-impact fixes, and launching feature updates based on user insights. Increased MAU by 13% by owning lifecycle messaging, push notification strategy, and engagement-focused communication experiments. Contributed to scaling SOTC Holiday App revenue from ₹0 to ₹1 Cr+ by resolving critical product issues, enhancing UI/UX, and supporting roadmap execution. Pioneered SOTC's first-of-its-kind "Gift a Trip" feature by owning the initiative end-to-end building an AI-assisted prototype,designing the customer-facing interface, and architecting the cross-team operational framework and post-payment workflow earning company-wide recognition as an industry-first innovation in the online travel category. Boosted engagement by 27% by leading the development of an AI-powered chatbot for trip queries, itinerary support, andcustomer assistance. Drove a 25% increase in calls, leads, directions, and reviews by optimizing Google My Business across locations andenhancing local branch discoverability. Leveraged AI agents to create and launch a live landing page for the company website, reducing dependency on design bandwidth and accelerating execution. Applied Generative AI for app analysis, user journey review, content experimentation, and project research to improve decision-making speed and product execution. Used AI-assisted workflows to support campaign planning, feature ideation, competitor analysis, and customer experiencei mprovements across app and digital projects. Streamlined lead flow for offline sales teams by redesigning GMB workflows and enabling faster action on inbound demand.

Product Manager at Connect Solutionss, Mar 2024 - Feb 2025 · 1 yr, Mumbai, Maharashtra, India, Spearheading the development and execution of our product strategy. Defining product requirements and specifications based on market research and customer feedback. Collaborating with cross-functional teams to prioritize and deliver product features and enhancements. Analyzing data and metrics to track product performance and identify opportunities for improvement. Managing the product lifecycle from concept to launch, including defining milestones and deadlines. Communicating product updates and priorities to stakeholders and ensuring alignment with business objectives.

Business Analyst at MetroMax Group, May 2022 - Feb 2024 · 1 yr 10 mos, Bengaluru, Karnataka, India

Relationship Officer at Archetive Solutions Pvt. Ltd, Feb 2020 - May 2022 · 2 yrs 4 mos, Kolkata metropolitan area, West Bengal, India, Manage Client requirements and fulfill them with any cost.

Education

Executive MBA, Indian Institute of Management Raipur

Bachelor of Business Administration - BBA, Finance, General, B.P. Poddar Institute Of Management and Technology