Arvind Iyer profile photo 1 on Tal

Arvind Iyer

Ex - InLustro, Microsoft

Bengaluru

9+ years of work experience

InLustro
Nov 20232 yrs 3 mosJan 2026

Bengaluru, Karnataka, India

• Spearheaded the development of a cutting-edge technical platform at InLustro to enhance knowledge among students and employees. • Collaborated with folks to integrate the latest technologies and skills into the learning framework. • Worked with multiple interns across the board with a goal aimed at fostering a culture of continuous learning and innovation within the organization.
Microsoft
Sep 20202 yrs 8 mosApr 2023

Bengaluru, Karnataka, India

• Engineering Manager for a team of 25+ engineers responsible for the delivery of the Unified Routing platform which was the core for all the Omnichannel capabilities in Dynamics 365 Customer Service platform. Developed an engineering and product roadmap working along with the product management team, and responsible for growing the team from the inception. • Responsible for the key customer engagements for Dynamics 365 Customer Service across multiple locations in the world for their smooth onboarding and feedback management. • Fostered a culture for engineering excellence and innovation modeled along the cultural principles of Microsoft. Involved in career development and team culture development for the product group. • Inculcated a culture of customer focus for the team, by hand-on involvement in urgent customer issues, tracking the key customer pain metrics and working with the customer support group for enabling them with key tools for faster resolution of customer issues, along with product roadmap development for Dynamics 365 Customer Service to manage customer issues, customer sentiment and system health.
Microsoft
Jan 20173 yrs 8 mosAug 2020

Bengaluru, Karnataka, India

• Engineering Manager for the Customer Service module responsible for quality and development for all customer issues, migration of the new Unified Interface and driving Performance Issues to closure • Helped the customers in the transition to the new Dynamics 365 Unified Interface by plugging multiple gaps in Case Management, Queue Management, Routing Rules and Service Scheduling • Work with multiple customers, MVPs and partners in their transition to Unified Interface and suggest recommendations to make the transition smooth and easier • Responsible for ramp-up and onboarding a new team for continuous support of customer issues and maintain collaboration across different products • Developed a culture of data-driven decision in the team for enhancements and next-gen product development by owning the data pipeline for Dynamics 365 Customer Service reporting and insights • Drove the automation for the core customer scenarios of Dynamics 365 Sales and Service, using data- driven decisions of the product and leveraging Selenium based automation • Managed a team for quality of Activities and Content Management System in the new Unified Interface.
Microsoft
Mar 201610 mosDec 2016

Bengaluru, India

* Leading the test team of 8 people for end-to-end testing of feature with all activities including test planning, test specification and test execution * Work with the feature PMs and designer on the feature and share recommendation for feature for the next release of product * Work in agile and scrum methodology and identify processes for quality release in agile methodology.

Arvind’s AI Stack

anthropic apis
anthropic apis
claude code
claude code
claude
claude
elevenlabs
elevenlabs
openai
openai

Education

University of Florida

M.S., Electrical and Computer Engineering

University of Florida

20072 yrs2009
National Institute of Technology Surat

B. Tech., Computer Engineering

National Institute of Technology Surat

20034 yrs2007

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Headline

Ex - InLustro, Microsoft

About

Software Development Engineer Manager with experience in leading teams developing software for application, working on full stack development. I have been able to use my passion for customers and customer data from design, implementation of product code, test framework and test tools all the way to deployment to production and documentation and maintenance of in-use products.

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

elevenlabs

openai

Work experience

Chief Technology Officer at InLustro, Nov 2023 - Jan 2026 · 2 yrs 3 mos, Bengaluru, Karnataka, India, • Spearheaded the development of a cutting-edge technical platform at InLustro to enhance knowledge among students and employees. • Collaborated with folks to integrate the latest technologies and skills into the learning framework. • Worked with multiple interns across the board with a goal aimed at fostering a culture of continuous learning and innovation within the organization.

Principal Software Engineering Manager at Microsoft, Sep 2020 - Apr 2023 · 2 yrs 8 mos, Bengaluru, Karnataka, India, • Engineering Manager for a team of 25+ engineers responsible for the delivery of the Unified Routing platform which was the core for all the Omnichannel capabilities in Dynamics 365 Customer Service platform. Developed an engineering and product roadmap working along with the product management team, and responsible for growing the team from the inception. • Responsible for the key customer engagements for Dynamics 365 Customer Service across multiple locations in the world for their smooth onboarding and feedback management. • Fostered a culture for engineering excellence and innovation modeled along the cultural principles of Microsoft. Involved in career development and team culture development for the product group. • Inculcated a culture of customer focus for the team, by hand-on involvement in urgent customer issues, tracking the key customer pain metrics and working with the customer support group for enabling them with key tools for faster resolution of customer issues, along with product roadmap development for Dynamics 365 Customer Service to manage customer issues, customer sentiment and system health.

Senior Software Engineering Manager at Microsoft, Jan 2017 - Aug 2020 · 3 yrs 8 mos, Bengaluru, Karnataka, India, • Engineering Manager for the Customer Service module responsible for quality and development for all customer issues, migration of the new Unified Interface and driving Performance Issues to closure • Helped the customers in the transition to the new Dynamics 365 Unified Interface by plugging multiple gaps in Case Management, Queue Management, Routing Rules and Service Scheduling • Work with multiple customers, MVPs and partners in their transition to Unified Interface and suggest recommendations to make the transition smooth and easier • Responsible for ramp-up and onboarding a new team for continuous support of customer issues and maintain collaboration across different products • Developed a culture of data-driven decision in the team for enhancements and next-gen product development by owning the data pipeline for Dynamics 365 Customer Service reporting and insights • Drove the automation for the core customer scenarios of Dynamics 365 Sales and Service, using data- driven decisions of the product and leveraging Selenium based automation • Managed a team for quality of Activities and Content Management System in the new Unified Interface.

Senior SDET at Microsoft, Mar 2016 - Dec 2016 · 10 mos, Bengaluru, India, * Leading the test team of 8 people for end-to-end testing of feature with all activities including test planning, test specification and test execution * Work with the feature PMs and designer on the feature and share recommendation for feature for the next release of product * Work in agile and scrum methodology and identify processes for quality release in agile methodology.

Education

M.S., Electrical and Computer Engineering, University of Florida

B. Tech., Computer Engineering, National Institute of Technology Surat