Headline

Global Engineering Leader | SaaS Operations | Infrastructure | Platform Reliability | AI Platform Operations | Cloud Infrastructure | Customer Success

About

I am a global technology leader with 20+ years of experience leading Infrastructure, Site Reliability Engineering, SaaS Operations, Customer Engineering, Technical Support, and Customer Success functions across customer-facing enterprise platforms. In my current role, I lead global teams responsible for SaaS platform operations, weekly upgrades and maintenance, infrastructure reliability, scaling, resource planning, customer engineering, support operations, vulnerability remediation, and customer success collaboration. My focus is on ensuring that enterprise customers receive a reliable, scalable, secure, and high-quality experience from the platform. I have hands-on leadership experience operating AI-powered SaaS products, including production support for OpenAI and Gemini integrations. I have managed teams involved in AI-related incidents, upgrades, cost optimization, capacity planning, and adoption of AI tools such as Cursor, Claude, and OpenAI-based solutions to improve engineering productivity and operational efficiency. Earlier in my career, I built strong foundations across software engineering, data engineering, big data platforms, automation, analytics, ERP, warehouse management systems, and enterprise application support. This combination of engineering depth, infrastructure operations, customer-facing leadership, and AI platform operations helps me bridge technology execution with business and customer outcomes. I am passionate about building high-performing global teams, improving platform reliability, scaling SaaS operations, driving operational excellence, and creating customer-focused engineering organizations that support business growth.

Location

Bengaluru

AI stack

anthropic apis

claude code

codex

cursor

gemini

openai

Work experience

Global Engineering Lead at SuperApp, Inc, Jan 2021 - Present · 5 y 9 mo, India

Senior Software Developer|JPMC at Cognizant Technology Solutions, Feb 2018 - Jan 2021 · 3 yrs, Lewis Center, Ohio, Data analysis of Fraud data to generate frequently occurring words from the data shared by Merchants. Developed data wrangling models for different business problems and implemented to reduce the effort by 60%. Automated file transfer using Python to move the data files from shared directories to HDFS and process the data files.Actively collaborating with global IT, Architecture, Infrastructure, and Sales teams to deploy products.Implemented Trifacta in Hortonworks & Cloudera platforms and developed data analytics & data mapping models. Designed architecture to secure data in Big Data Platform and consumption using Trifacta.

Senior Software Developer | USCS at Cognizant Technology Solutions, Feb 2014 - Feb 2018 · 4 yrs 1 mo, New Jersey, Gathering requirements and get involved in the analysis & design for the change requests in Warehouse Management System using RPG/400, CL/400, SQLRPGLE, DB2/400, Query/400. Involved in all the phases of software development cycle for any new Design / enhancement for the existing iSeries application. Developed and maintained ETL (Data Extraction, Transformation and Loading) mappings using IBM DataStage. Worked closely with the users to design the underlying data warehouse and marts. Involved in performance tuning of targets, sources, mappings, and sessions. Interact with users and Business Analysts to gather the requirements on incidents and service requests. Involved in migration of AS400 based WMS system to Java based WMS system. Involved in data analysis on the consignees and customers, to create a global list of customers and consignees. Experienced in resolving day to day issues in warehouses and involved in 24/7 production support for the WMS system. Developed technical solutions to address business challenges across all impacted business areas. Coordinated testing activities across multiple downstream applications and user groups for system, integration, end-to-end and regression testing activities. Involved in code reviews, post-deployment validation and support for all releases.  Automated several manual processes enhancing efficiency and productivity for both IT and business teams which ultimately translates to potential cost savings. Involved in many customer centric process enhancements like automation of the product hold and release process, auto release of incubation hold, inventory adjustment number reprocess. Lead the profile/add-on project team. This project helped to customize the application as per the customer needs and made the system more robust and flexible. Warehouse onsite Implementation and support.

Senior Sotware Developer | Mattel at Cognizant Technology Solutions, Jan 2012 - Feb 2014 · 2 yrs 2 mos, Los Angeles, Gathering requirements and get involved in the analysis & design for the change requests and incidents created by business users on business hours for all the iSeries & Client server applications in Mattel. Interact with users and Business Analysts to gather the requirements on incidents and service requests and to work with the Offshore Team to get the issues and incidents resolved. Involved in planning, estimation, design, testing and implementation of all the integration projects. Developed technical solutions for the order management system. Involved in iSeries upgrade from V5R4 to V7R1. Prepared detailed test plans for the server migration and executed migration and executed the test cases related to server migration. Involved in UAT of all applications in new server and executed the test cases and successful migration of the application to new Senior software developer focused on application design and development.

Education

MCA, Computer Applications, Sri Ramakrishna Engineering College

Bachelor of Applied Science (B.Sc), Computer Technology, kumaraguru college of technology