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Arunava Saila

Subject Matter Expert | 10Years of Professional Experience | Specialist in Citi Lockbox Process, Payment Processing & SOP Documentation | Team Management & KPI Optimization | Focused on Workflow Optimization & Allocation

Kolkata

11+ years of work experience

Cognizant
Sep 20223 yrs 9 mosPresent

Kolkata, West Bengal, India

Subject Matter Expert with strong expertise in Accounts Payable, Invoice Management, and Citi Bank Lockbox processes, managing a team of 20 members and supporting high-volume operations with strict SLA and compliance requirements. • Managing and guiding a team of 20 members, handling work allocation, performance support, and issue resolution. • Acting as primary POC for client and internal stakeholders, managing escalations and cross-site coordination. • SME for Citi Bank Lockbox process, including payment processing, validations, and quality checks to avoid delays and escalations. • Overseeing end-to-end invoice management, discrepancy resolution, and timely payment execution. • Monitoring KPIs, productivity, accuracy, and TAT, driving continuous improvement and audit readiness.
TEOCO
Jul 20193 yrs 3 mosSep 2022

Financial Accuracy: Processed complex vendor invoices and resolved payment discrepancies, contributing to a 10% reduction in overdue liabilities. Performance Excellence: Consistently exceeded monthly KPIs for quality and volume, resulting in "Exceeds Expectations" performance ratings.
Cognizant
Aug 20153 yrs 11 mosJun 2019

Kolkata, West Bengal, India

Transaction Management: Managed high-volume daily financial operations and performed rigorous quality checks to eliminate processing errors. Operational Support: Streamlined workflow allocation and reconciliation processes, enhancing overall team productivity by 12%.

Education

University of Calcutta

Bachelor of Science, Economics

University of Calcutta

Indian Institute of Materials Management

Postgraduate Degree, Logistics, Materials, and Supply Chain Management

Indian Institute of Materials Management

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Headline

Subject Matter Expert | 10Years of Professional Experience | Specialist in Citi Lockbox Process, Payment Processing & SOP Documentation | Team Management & KPI Optimization | Focused on Workflow Optimization & Allocation

About

Result-oriented SME with over 10 years of experience in high-volume transaction processing and operational excellence. Expert in monitoring performance metrics including KPIs, TAT, and KSPI to drive team productivity and meet strict SLAs. Proven track record in workflow management, quality assurance, and stakeholder communication within the IT/ ITES sectors. CORE COMPETENCIES • Operations Management: Workflow Management, Allocation Handling, Volume Forecasting, SLA Maintenance. • Performance Tracking: KPI & KSPI Monitoring, Aging Reports, Data-Driven Decision Making, Reporting & Analysis. • Process Excellence: Quality Assurance (QA), Standard Operating Procedures (SOP), Continuous Improvement, Root Cause Analysis. • Finance & Accounting: Lockbox Processing, Vendor Reconciliation, Accounts Payable (AP), Invoice Discrepancy Resolution. • Leadership: People Management, Escalation Handling, Performance Management, Regulatory Compliance.

Location

Kolkata

Work experience

Subject Matter Expert at Cognizant, Sep 2022 - Present · 3 yrs 9 mos, Kolkata, West Bengal, India, Subject Matter Expert with strong expertise in Accounts Payable, Invoice Management, and Citi Bank Lockbox processes, managing a team of 20 members and supporting high-volume operations with strict SLA and compliance requirements. • Managing and guiding a team of 20 members, handling work allocation, performance support, and issue resolution. • Acting as primary POC for client and internal stakeholders, managing escalations and cross-site coordination. • SME for Citi Bank Lockbox process, including payment processing, validations, and quality checks to avoid delays and escalations. • Overseeing end-to-end invoice management, discrepancy resolution, and timely payment execution. • Monitoring KPIs, productivity, accuracy, and TAT, driving continuous improvement and audit readiness.

Associate Analyst at TEOCO, Jul 2019 - Sep 2022 · 3 yrs 3 mos, Financial Accuracy: Processed complex vendor invoices and resolved payment discrepancies, contributing to a 10% reduction in overdue liabilities. Performance Excellence: Consistently exceeded monthly KPIs for quality and volume, resulting in "Exceeds Expectations" performance ratings.

Senior Process Executive at Cognizant, Aug 2015 - Jun 2019 · 3 yrs 11 mos, Kolkata, West Bengal, India, Transaction Management: Managed high-volume daily financial operations and performed rigorous quality checks to eliminate processing errors. Operational Support: Streamlined workflow allocation and reconciliation processes, enhancing overall team productivity by 12%.

Education

Bachelor of Science, Economics, University of Calcutta

Postgraduate Degree, Logistics, Materials, and Supply Chain Management, Indian Institute of Materials Management