---
title: "Arun TS - AI Product Manager — Generative AI & Conversational AI Platform in Chennai | Tal"
description: "Meet Arun TS, Senior AI Product Manager and Product Owner | B2B and B2C | 8M+ Sessions · 89% CSAT | GenAI · Agentic AI · LLMs · RAG | Fintech | Banking | Telecom based in Chennai. AI stack includes aistudio, claude code, and claude. Explore public work links including github and tsarun.com."
image: "https://tal.club/meet/arun-t-s/share-image"
---

# Arun TS on Tal

## Headline

Senior AI Product Manager and Product Owner \| B2B and B2C \| 8M\+ Sessions · 89% CSAT \| GenAI · Agentic AI · LLMs · RAG \| Fintech \| Banking \| Telecom

## About

𝐈 𝐛𝐮𝐢𝐥𝐝 𝐀𝐈 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬 𝐭𝐡𝐚𝐭 𝐰𝐨𝐫𝐤 𝐢𝐧 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 — 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐢𝐧 𝐩𝐢𝐭𝐜𝐡 𝐝𝐞𝐜𝐤𝐬\. At Verizon India, I currently own two live enterprise AI platforms serving millions of users and thousands of agents every day: 𝐁𝟐𝐂 — 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐀𝐬𝐬𝐢𝐬𝐭 𝐁𝐨𝐭 \(𝐆𝐨𝐨𝐠𝐥𝐞 𝐂𝐂𝐀𝐈\) 8\.3M\+ sessions \| 89% CSAT \| 79% deflection \| 72% containment \| 12\.2% call\-in ratio reduction 𝐁𝟐𝐁 — 𝐆𝐞𝐧𝐀𝐈 𝐀𝐠𝐞𝐧𝐭 𝐀𝐬𝐬𝐢𝐬𝐭 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 \(𝐋𝐋𝐌𝐬 \+ 𝐑𝐀𝐆 \+ 𝐀𝐠𝐞𝐧𝐭𝐢𝐜 𝐀𝐈\) 2,000\+ enterprise agents daily \| 35% AHT reduction \| 85%\+ user confidence \| 18% response quality improvement This is what 16 years of product and delivery experience looks like when it ships\. I started as a Business Analyst, progressed through Product Ownership and have spent the last several years leading enterprise AI product strategy and delivery at scale\. That full arc — from understanding how systems work at the ground level to owning the roadmap at the top — is what makes the difference between a PM who theorises and one who delivers\. I specialise in Generative AI, LLMs, RAG pipelines, Agentic AI, Conversational AI, Prompt Engineering and AI Governance across Telecom, Fintech and Banking environments\. Beyond AI, my track record includes: — USD 15M Green Loan digital banking platform for Commonwealth Bank of Australia, delivered on schedule across two geographies — Visa, Mastercard and China UnionPay certification programmes with zero failures across US, India and APAC — 2M\+ transactions — Legacy\-to\-modern platform migration with zero operational downtime — Verizon CXO Award for Creative Excellence 2024 I am now actively seeking Senior AI Product Manager and AI Product Leadership roles in the UAE and GCC\. My combination of production\-scale AI delivery, deep BFSI and Telecom domain expertise, and end\-to\-end product delivery experience aligns directly with what the region's most ambitious organisations are building right now\. If you are hiring for AI product leadership in Dubai, Abu Dhabi or across the GCC — let's talk\. 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Generative AI \| LLMs \| RAG Pipelines \| Agentic AI \| Conversational AI \| Prompt Engineering \| AI Governance \| AI Evaluation Frameworks \| AI Product Strategy \| Product Roadmapping \| OKRs \| Digital Transformation \| Digital Banking \| Fintech \| Payments \| Enterprise SaaS \| B2B & B2C \| Cross\-Functional Leadership \| Stakeholder Management \| SAFe 6 \| Scrum

## Location

Chennai

## AI stack

aistudio

claude code

claude

gemini

lovable

notebooklm

## Work experience

AI Product Manager — Generative AI & Conversational AI Platform at Verizon, Oct 2024 \- Present · 2 yrs 1 mo, Chennai, • Own and scale two 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐀𝐈 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 𝐁𝟐𝐂 𝐚𝐧𝐝 𝐁𝟐𝐁 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭𝐬, spanning Conversational AI and Generative AI\. • Own the B2C Customer Assist Bot on 𝐆𝐨𝐨𝐠𝐥𝐞 𝐂𝐂𝐀𝐈, serving 𝟖\.𝟑𝐌\+ 𝐬𝐞𝐬𝐬𝐢𝐨𝐧𝐬 with 𝟖𝟗% 𝐂𝐒𝐀𝐓, 𝟕𝟗% 𝐝𝐞𝐟𝐥𝐞𝐜𝐭𝐢𝐨𝐧, 𝟕𝟐% 𝐜𝐨𝐧𝐭𝐚𝐢𝐧𝐦𝐞𝐧𝐭 and 𝟏𝟐\.𝟐% 𝐫𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧 in call\-in ratio\. • Built and owned a 𝐁𝟐𝐁 𝐆𝐞𝐧𝐀𝐈 𝐀𝐠𝐞𝐧𝐭 𝐀𝐬𝐬𝐢𝐬𝐭 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 powered by LLMs, Agentic AI workflows and RAG pipelines, serving 𝟐,𝟎𝟎𝟎\+ 𝐚𝐠𝐞𝐧𝐭𝐬 𝐝𝐚𝐢𝐥𝐲\. • Delivered 𝟑𝟓% 𝐫𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐢𝐧 𝐀𝐯𝐞𝐫𝐚𝐠𝐞 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐓𝐢𝐦𝐞, 𝟖𝟓%\+ 𝐮𝐬𝐞𝐫 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐜𝐞 and 𝟏𝟖% 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 in response quality across the Agent Assist platform\. • Designed AI evaluation frameworks covering 𝐨𝐟𝐟𝐥𝐢𝐧𝐞 𝐠𝐨𝐥𝐝𝐞𝐧 𝐝𝐚𝐭𝐚𝐬𝐞𝐭 𝐯𝐚𝐥𝐢𝐝𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐨𝐧𝐥𝐢𝐧𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐦𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠, improving model accuracy and reducing hallucination risk\. • Led GenAI integration across enterprise data sources, defining 𝐜𝐡𝐮𝐧𝐤𝐢𝐧𝐠 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬, 𝐯𝐞𝐜𝐭𝐨𝐫 𝐫𝐞𝐭𝐫𝐢𝐞𝐯𝐚𝐥 𝐥𝐨𝐠𝐢𝐜, 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐜𝐞 𝐭𝐡𝐫𝐞𝐬𝐡𝐨𝐥𝐝𝐬 𝐚𝐧𝐝 𝐝𝐚𝐭𝐚 𝐠𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬\. • Co\-built an AI\-powered user\-story generation tool using 𝐆𝐞𝐦𝐢𝐧𝐢, reducing story creation time by 𝟗𝟎% and driving organisation\-wide adoption\. • Defined 𝐎𝐊𝐑 and 𝐊𝐏𝐈 𝐟𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤𝐬 connecting AI model behaviour with operational performance\. • Applied prompt engineering to improve AI accuracy and reduce hallucination risk\. • Developed business cases for proactive AI capabilities focused on sales conversion and customer call\-in reduction\.

Lead Product Owner \- CX Platform at Verizon, Jul 2021 \- Oct 2024 · 3 yrs 4 mos, Chennai, Owned the product portfolio for Verizon India's customer experience troubleshooting platform and Journey as a Service \(JAAS\) suite — accountable for roadmap, prioritisation, and end\-to\-end delivery across multiple squads\. Directed migration of legacy CX troubleshooting infrastructure to a Pega\-driven platform — managed business case, stakeholder alignment, knowledge transfer, and transition governance with minimal operational disruption\. Drove requirements for Prepaid ACSS pop\-out troubleshooting — built 75% of required troubleshooting and networking tiles, increasing resolution efficiency for business authors\. Successfully integrated IVR with the troubleshooting platform in collaboration with the Google CCAI team and the internal Verizon IVR team — enabling troubleshooting flows to initiate directly from IVR\. Defined roadmap, vision, and OKRs for Troubleshooting migration and integration teams — expanding the troubleshooting scope and standing up a new product area from the existing foundation\. Governed product backlog and release cadence across 3\+ Agile squads under the SAFe framework — translating business requirements into prioritised user stories with full accountability for quality and timelines\. Conducted competitor analysis on troubleshooting and chatbot systems — identifying industry best practices and areas for product differentiation\. Led knowledge transfer and peer training for Product Owner transitions — prepared KT documentation, hosted training sessions, and ensured smooth handovers for new joiners and transitioning POs\. Spearheaded cross\-functional PO sync\-up sessions grouping onshore and offshore platforms to share, brainstorm, and align on retail and indirect strategies\. Established OKR and KPI frameworks for troubleshooting metrics — system utilisation, networking tickets resolved, and milestone mapping across assisted channels\.

Product Owner \- Digtial Banking \| Mortgages at HCL Technologies, Feb 2018 \- Jul 2021 · 3 yrs 6 mos, Tamil Nadu, India, Delivered digital banking products for the Australian market — including a $15M TCV Green Loan product that simplified renewable energy funding for households across Australia\. Worked onsite in Australia for close to a year, embedded directly with client stakeholders across strategy, business, and regulatory teams at Commonwealth Bank of Australia Key deliveries: → Led end\-to\-end product lifecycle for Green Loan digital banking product — from requirement gathering through launch — achieving $15M Total Contract Value → Drove 90% compliance adherence in the customer onboarding process for Commonwealth Bank of Australia through second\-factor authentication implementation → Reduced incident tickets by 40% by streamlining business and support workflows post\-launch → Managed product delivery across 5 concurrent client engagements: onsite service delivery, product optimisation, pre\-sales support, service transition, and customer journey enhancement → Built and launched banking products on HCL Core Banking engine — owning backlog, roadmap, and go\-to\-market coordination → Partnered with sales and product marketing to define GTM strategy for new product launches Domain: Digital Banking · Green Finance · Core Banking · Commonwealth Bank of Australia · Agile · SAFe

Product Implementation Analyst \- Product Management at FIS, Mar 2016 \- Feb 2018 · 2 yrs, Chennai Area, India, Product Owner for debit card and ATM transaction processing at one of the world's largest fintech companies — managing payment product delivery across US regions and select Asia Pacific markets\. Worked across the full payments stack: ATM switching, card processing, fraud detection, and Visa/Mastercard/CUP certification programmes\. Key contributions: → Led product backlog ownership for debit card and ATM switching products serving the USA region and APAC regions → Delivered Visa, Mastercard, and China UnionPay \(CUP\) certification projects — ensuring regulatory and network compliance across markets → Worked on Falcon Fraud Navigator — FIS's fraud detection platform — contributing to product improvements in transaction risk management → Led cross\-functional delivery team of developers, QA, and L1 support — aligning sprint delivery with business stakeholder expectations → Ran discovery, inception, and stakeholder alignment sessions to define product requirements and priorities → Hosted regular Show & Tell sessions bridging scrum teams and business stakeholders Domain: Payments · Debit Cards · ATM Processing · Fraud Detection · Visa · Mastercard · CUP · Fintech · APAC

Onsite Implementation Manager \- Project Delivery\(Philippines / Singapore Region\) at Betamonks Technology Factory Pvt\. Ltd\., May 2014 \- Mar 2016 · 1 yr 11 mos, Manila, Implementation Manager for payments and card technology delivery across the Philippines and Singapore — working onsite with banking clients to implement and certify next\-generation card infrastructure\. → Implemented Contactless EMV cards and cardless ATM transactions for banking clients across Southeast Asia → Delivered Visa and Mastercard certification programmes — ensuring network compliance for card processing systems → Managed debit card and ATM switching implementations end\-to\-end — from discovery and kick\-off through SIT, UAT, and go\-live → Led cross\-functional delivery team of developers, QA, and L1 support across onsite client engagements Domain: Payments · EMV · Contactless Cards · ATM Switching · Visa · Mastercard · SEA Markets

Software Engineer \- Requirement Analysis at Zylog Systems India Ltd, Jun 2011 \- May 2014 · 3 yrs, Greater Chennai Area, Early\-career role working on core banking system implementations and cheque truncation systems — my foundation in banking technology and requirement analysis\. → Implemented cheque truncation and cheque book ordering systems for banking clients → Served as L1 support point of contact for BAU operations → Identified application bottlenecks and contributed to performance fine\-tuning Domain: Core Banking · Cheque Truncation · Requirement Analysis

## Education

Bachelor of Information Technolgy \(B\.Tech\), Information Technology, Anna University Chennai

## Public links

- github: https://github\.com/ts\-arun
- tsarun\.com: https://www\.tsarun\.com/

[View the original profile](https://tal.club/meet/arun-t-s)

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