---
title: "Arun Pathak - Director - Operations Strategy and Management in Delhi | Tal"
description: "Meet Arun Pathak, Director – Operations Strategy & Management | Global Sales Operations | GTM Strategy | Bid & Pursuit Strategy | Large Account Enablement | Sales Intelligence & AI | WTW based in Delhi."
image: "https://tal.club/meet/arun-pathak/share-image"
---

# Arun Pathak on Tal

## Headline

Director – Operations Strategy & Management \| Global Sales Operations \| GTM Strategy \| Bid & Pursuit Strategy \| Large Account Enablement \| Sales Intelligence & AI \| WTW

## About

As Director of Operations Strategy and Management at WTW, I contribute over 19\+ years of experience in roles spanning sales operations, operational strategy, and bid management\. My responsibilities center on aligning cross\-functional teams, processes, and tools to enhance sales performance and support business growth\. I focus on delivering structured frameworks for quality management, performance analytics, and marketing operations to empower global sales teams in achieving measurable outcomes\. At WTW, I collaborate with leadership to optimize go\-to\-market strategies, strengthen bid and pursuit frameworks, and enable large account initiatives\. By designing global sales programs, I help improve pipeline conversion and client engagement\. My work emphasizes operational excellence and commercial impact, with a commitment to supporting teams in navigating complex opportunities and expanding strategic accounts\.

## Location

Delhi

## Work experience

Director \- Operations Strategy and Management at WTW, Mar 2026 \- Present · 3 mos, India

Associate Director \- Global Sales Operations at WTW, Apr 2023 \- Mar 2026 · 3 yrs, Delhi NCR

Manager \- Sales & Client Management at WTW, Feb 2020 \- Apr 2023 · 3 yrs 3 mos, India, 1\. Managing a team of 13\+ Sales & Client Management colleagues based out of Mumbai supporting various sales functions such as Bid Management, Account Planning & Strategy, Marketing Operation, Knowledge Management and Data Analytics\. 2\. Ensure strict adherence to delivery deadlines and pre\-defined quality standards\. 3\. Responsible for end\-to\-end performance of the team and SLA adherence as per agreed performance matrix\. 4\. Participate in regular audits for the team in terms of Quality Management, InfoSec and GDPR\. 5\. Actively involved in creation/designing of various framework such as QMF \(Quality Management Framework\), Utilization & Productivity, Performance Reporting, etc\. 6\. Review draft submissions of the RFP response as prepared by the team members and provide sign off before being shared with the onshore team\. 7\. Reviews reports & account plans as prepared by the colleagues and provide suggestions/feedback wherever applicable for the report be effective\. 8\. Participate in Monthly & Quarterly review and provide update to the project sponsors on teams performance and provide progress updates on the adhoc projects personally involved in\. 9\. Track, Report & Highlight any possible risks and recommend remediation\. 10\. Actively involved in conflict resolution within the team and ensure any serious gaps are reported through correct channel\. 11\. Manage end to end performance of the team and year end appraisal process along with the calibration of year end rating with HR team\. 12\. Be involved in year end budget reconciliation and next year budget planning in terms of expense and head count\. 13\. Showcase team’s performance wherever feasible so as to aid in ramping up of the team strength\. 14\. Track and appreciate individual team members performance through R&R nomination\.

Manager Business Analytics at ISS Facility Services India Private Limited, Jan 2019 \- Feb 2020 · 1 yr 2 mos, Mumbai, Maharashtra, India, 1\. Work with Senior Management/ Regional Leadership Team to timely prepare & submit performance report for end customer review\. 2\. Assist senior management team to track & regulate operational level performance on daily basis through country level SPOCS/Reportee’s\. 3\. Ensure all delivery level SLAs are adhered and any GAP’s if found is quickly addressed with root cause analysis\. 4\. Prepare various decks and report for weekly and monthly performance review\. 5\. Provide analytical insight on organization performance at various client sites in AMEA Region\. Identify gaps in performance and provide solutions for the same\. 6\. Act as a liaison between the country operations team and Regional Management to ensure smooth functioning/transparency on performance\. 7\. Raise red flag on any potential gap in performance through data analysis and share the outcome with the associated teams for resolution and implementation\. 8\. Manage technology tools deployed at client site at regional level with assistance from the country support team\. 9\. Lead the technology team at country level from regional front along with being responsible for the smooth functioning of various operations and reporting tool at individual country level\. 10\. Design PPT and Reports for Organization Level meeting and give analytical inputs for top management for regional level Revenue Planning directly based on performance\. 11\. Conduct regular reviews of various operational parameters through weekly, monthly & quarterly calls/meetings and ensure any action points raised in delegated to the right team member\. 12\. Manage various aspect of Sales Operations to support business expansion in new countries and region thus leading to developing Global Footstep with the clients\. 13\. Covert country\-based accounts to Regional/Global account through Proactive Sales or RFP process as per Clients requirement\.

Senior Consultant at Capgemini, Aug 2016 \- Jan 2019 · 2 yrs 6 mos, Mumbai, Maharashtra, India, 1\. Manage a team to 10\-12 Consultant & Senior Consultants to ensure timely & smooth deliverable's to client\. 2\. Ensure delivery of Daily, Weekly, Monthly and Annual Sales Performance Reports\. 3\. Assist organization with Budgeting & Forecasting of Booking and Revenue Team\. 4\. Act as business controllers for the region & responsible to manage various aspects of booking, revenue and spending to ensure a steady & consistent performance in terms of new sales, recurring revenue and cost control\. 5\. Provide analytical insights through budget and sales analysis \(long tail analysis, Cause & Effect analysis\) to top sales management team at Group Level & Country level\. 6\. Directly work with top management \(CEO & CSPO\) providing them inputs on current and past sales performance and provide assistance in strategy designing to improve sales business & revenue generation\. 7\. Review market research data to devise current progress report and design future road map on key focus areas in Software Market\. 8\. Design PPT's and Reports for Organization Level meeting and give analytical inputs for top management for organizational level Sales Planning\. System Knowledge: Analytical Tools such as Excel, Salesforce & Qlikview\.

Business Analyst at Accenture, Mar 2014 \- Aug 2016 · 2 yrs 6 mos, Mumbai Metropolitan Region, 1\. Create Quotes \(Sales Contract\) for Sales Rep assigned to & provide them support in the entire quoting & order booking process\. 2\. Recommend, build, and develop documentation for new business processes\. Specialized on tools such as Salesforce, Siebel & Oracle and support Sales and the cross functional teams in efficient utilization of these tools\. 3\. Create Salesforce cases/opportunity and work on it\. Design system logics and dashboards for the team performance management in Salesforce\. 4\. Identify issues hampering the overall performance of the team and work on solution to resolve them\. 5\. Assign and manage user roles and responsibility based on the individual skill set\. Work with onshore business process owners/SMEs to assess capabilities and identify high\-level user requirements and work with project managers and architects to define metrics and performance goals for the process\. 6\. Participate in transitioning the requirements and use cases to ensure a clear and complete understanding of the requirements\. 7\. Create Business Requirement Documents based on requirement received from USER\-END and ensure that clear understanding of the same gets passed on the development\. 8\. Design test cases for UAT and track Application Lifecycle in system such as HP ALM\. Develop training and demonstration materials for internal and external audiences\. Responsible for UAT sign offs and system enhancement sign offs from end User\. 9\. Mentor and Guide both internal and external client representatives on post sales process defined organization through short telephonic or through planned calendar training session\. System Knowledge: Analytical Tools such as Excel, Salesforce, Siebel & Qlikview\. BA tools such as HP ALM and process design tools such as Visio\. Experience in UAT\.

Assistant Manager at Synaptic Group of Companies, Aug 2007 \- Jan 2014 · 6 yrs 6 mos, Pune/Pimpri\-Chinchwad Area, 1\. Responsible for a team of Sales Executive generating revenue through various Sales Channel\. 2\. Acted as Coach, SME and Supervisor for the team member assigned\. 3\. Played an active roles in the day to day activities and ensured that the SLA matrix and sales target are achieved\. 4\. Handled added responsibility of training new team members and acted as a liaison between management and HR department to fulfil the hiring and training needs of the team members\. 5\. Carried out regular sessions of refresher training and daily short training sessions to ensure any change in process is passed on to the team members and they have clarity on the process to be followed\. Carried out regular audits and review of the team\. 6\. Solely responsible for the overall performance of the team and process\. Played in active in performance review meets with the management and HR department for the team\. System Knowledge: Zoho CRM, SFDC & GQP\.

## Education

Bachelor of Business Administration \(B\.B\.A\.\), Business Administration, Management and Operations, Periyar University

HSC, Science, RD National College

[View the original profile](https://tal.club/meet/arun-pathak)

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