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Arun Kumar Singh S, PMP

Principal Professional Services Operations Manager | Driving Delivery Excellence & Strategic Growth

Bengaluru

19+ years of work experience

ThoughtSpot
Apr 20251 yr 8 mosPresent

Bengaluru, Karnataka, India

NetApp
Jul 20204 yrs 6 mosDec 2024

India

• Directed global project delivery for multi-million-dollar Professional Services, managing AFF, FAS, NetApp storage solutions, hybrid cloud infrastructure, and ransomware projects across North America, EMEA, and APAC • Revamped an underperforming Professional Services team, transforming it into an award-winning unit within a year by enhancing processes, skill development, and accountability • Optimized Global Services Delivery projects by leveraging PSA Oracle 11i and ServiceNow, improving Project Delivery efficiency by 30% through automation and structured workflows • Negotiated vendor contracts and optimized team coordination, delivering $500K in annual cost savings while maintaining top-tier service levels • Transitioned Global Professional Services Projects to Bangalore, reducing costs while maintaining high standards in Services Delivery and operational excellence • Increased customer satisfaction scores by 20% through enhanced client engagement, proactive Project Management, and improved service response times • Developed financial models and budget forecasts, driving cost reduction of 25% while maximizing ROI and ensuring sustainable project profitability
NetApp
Oct 20136 yrs 9 mosJun 2020

Bengaluru, Karnataka, India

• Built and scaled a Professional Services team from 4 to 28 resources in Bangalore, driving recruitment, training, and onboarding to establish a high-performance workforce aligned with business goals • Headed end-to-end Global Project Delivery across AMER, APAC, and EMEA regions, optimizing service delivery for T&M, CFFP, and Install financial service types • Established and implemented standard operating procedures and workflows, reducing project execution time by 15-20% and improving cost efficiency and service delivery across global teams • Managed resource planning and budget forecasting for multi-million-dollar projects using Pulse Tool, ensuring cost reduction and driving project success • Collaborated with senior leadership and cross-functional teams to define project requirements, manage dependencies, and align global project planning with organizational goals • Executed critical IT and network upgrades, including Office 365 migration, Windows OS transitions, and Avaya IT Telephony rollouts, ensuring seamless integration across business units • Controlled vendor management and stakeholder coordination, optimizing procurement, negotiating contracts, and enabling partner success through training with the NetApp Channel Partner Enablement Team • Drove process optimization using Oracle PSA, Pulse, and ServiceNow, achieving cost savings and improving operational efficiency in global project delivery
Jun 20112 yrs 5 mosOct 2013

On-site

• Spearheaded strategic solutions for top clients like Unilever, P&G, and US Army, driving business growth and enhancing services delivery across high-value accounts • Elevated campaigns by collaborating with Account Managers, using competitive insights to improve ROI and campaign performance • Produced intelligence reports for clients such as Netflix, State Farm, and AT&T, leveraging data research to secure new business and refine strategies • Equipped global marketing teams with competitive data and actionable insights, strengthening Yahoo’s market positioning and client relationships • Managed end-to-end campaign delivery, utilizing Yahoo's proprietary tools to track performance, optimize execution, and improve client satisfaction
iGATE Global Solutions
Nov 20091 yr 7 mosMay 2011

Bengaluru, Karnataka, India

• Spearheaded strategic initiatives by implementing high-value solutions for global clients, and driving campaign intelligence through data-driven insights and process improvements • Piloted cross-functional collaboration, enhancing campaign performance through competitive analysis, stakeholder engagement, and strategic recommendations, ensuring client management excellence • Boosted operational efficiency by developing dashboards, tracking team performance via utilization reports, and training teams on advanced analytics, fostering cost reduction and informed decision-making
Hewlett Packard
Sep 20063 yrs 3 mosNov 2009

Bengaluru, Karnataka, India

• Subject matter expert (SME) – Keep the team members up to date on all the process related resolutions and innovations • Training and Documentation – Train all the new comers in the team and maintain all the process related documents as per required standards • Take additional responsibilities, resource sharing, behavior during high workload and pro-activity • Accurate update of all trackers on a daily basis • Creating the claims as per the customer request • Giving end to end back-end support from the time of claim entry till the closure of the claims to the partner

Arun’s AI Stack

ChatGPT
ChatGPT

Education

BBM, Marketing

R.J.S institute of Management Studies

20033 yrs2006
Alagappa University

Master of Business Administration - MBA, Banking and FInace

Alagappa University

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Headline

Principal Professional Services Operations Manager | Driving Delivery Excellence & Strategic Growth

About

🚀 Transforming IT Services & Driving Business Growth | 15+ Years in Global Project Delivery & Strategic Leadership For over 15 years, I have led high-impact global IT service delivery and strategic transformation initiatives, ensuring seamless execution across North America, EMEA, and APAC. My expertise lies in optimizing delivery frameworks, scaling operations, and aligning IT strategies with business goals to achieve measurable success. 🌍 Global Project Leadership: Spearheaded multi-million-dollar hybrid cloud and infrastructure projects, improving project delivery efficiency by 30% through process automation and data-driven decision-making. 💡 Scaling & Team Development: Expanded a Professional Services team from 4 to 28 members, implementing structured recruitment, training, and onboarding programs to enhance performance. 💰 Strategic Cost Management: Negotiated vendor contracts that resulted in $500K in annual savings, while driving a 25% cost reduction through financial modeling. 🔹 The Vision: I thrive on streamlining Global Projects, enhancing service models, and driving sustainable growth.

Location

Bengaluru

AI stack

ChatGPT

Work experience

Principal Professional Services Operations Manager at ThoughtSpot, Apr 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India

Manager Operations Professional Services at NetApp, Jul 2020 - Dec 2024 · 4 yrs 6 mos, India, • Directed global project delivery for multi-million-dollar Professional Services, managing AFF, FAS, NetApp storage solutions, hybrid cloud infrastructure, and ransomware projects across North America, EMEA, and APAC • Revamped an underperforming Professional Services team, transforming it into an award-winning unit within a year by enhancing processes, skill development, and accountability • Optimized Global Services Delivery projects by leveraging PSA Oracle 11i and ServiceNow, improving Project Delivery efficiency by 30% through automation and structured workflows • Negotiated vendor contracts and optimized team coordination, delivering $500K in annual cost savings while maintaining top-tier service levels • Transitioned Global Professional Services Projects to Bangalore, reducing costs while maintaining high standards in Services Delivery and operational excellence • Increased customer satisfaction scores by 20% through enhanced client engagement, proactive Project Management, and improved service response times • Developed financial models and budget forecasts, driving cost reduction of 25% while maximizing ROI and ensuring sustainable project profitability

Operations Program Manager, Professional Services at NetApp, Oct 2013 - Jun 2020 · 6 yrs 9 mos, Bengaluru, Karnataka, India, • Built and scaled a Professional Services team from 4 to 28 resources in Bangalore, driving recruitment, training, and onboarding to establish a high-performance workforce aligned with business goals • Headed end-to-end Global Project Delivery across AMER, APAC, and EMEA regions, optimizing service delivery for T&M, CFFP, and Install financial service types • Established and implemented standard operating procedures and workflows, reducing project execution time by 15-20% and improving cost efficiency and service delivery across global teams • Managed resource planning and budget forecasting for multi-million-dollar projects using Pulse Tool, ensuring cost reduction and driving project success • Collaborated with senior leadership and cross-functional teams to define project requirements, manage dependencies, and align global project planning with organizational goals • Executed critical IT and network upgrades, including Office 365 migration, Windows OS transitions, and Avaya IT Telephony rollouts, ensuring seamless integration across business units • Controlled vendor management and stakeholder coordination, optimizing procurement, negotiating contracts, and enabling partner success through training with the NetApp Channel Partner Enablement Team • Drove process optimization using Oracle PSA, Pulse, and ServiceNow, achieving cost savings and improving operational efficiency in global project delivery

Account Manager at Yahoo software development india ltd, Jun 2011 - Oct 2013 · 2 yrs 5 mos, On-site, • Spearheaded strategic solutions for top clients like Unilever, P&G, and US Army, driving business growth and enhancing services delivery across high-value accounts • Elevated campaigns by collaborating with Account Managers, using competitive insights to improve ROI and campaign performance • Produced intelligence reports for clients such as Netflix, State Farm, and AT&T, leveraging data research to secure new business and refine strategies • Equipped global marketing teams with competitive data and actionable insights, strengthening Yahoo’s market positioning and client relationships • Managed end-to-end campaign delivery, utilizing Yahoo's proprietary tools to track performance, optimize execution, and improve client satisfaction

Senior Reporting Specialist at iGATE Global Solutions, Nov 2009 - May 2011 · 1 yr 7 mos, Bengaluru, Karnataka, India, • Spearheaded strategic initiatives by implementing high-value solutions for global clients, and driving campaign intelligence through data-driven insights and process improvements • Piloted cross-functional collaboration, enhancing campaign performance through competitive analysis, stakeholder engagement, and strategic recommendations, ensuring client management excellence • Boosted operational efficiency by developing dashboards, tracking team performance via utilization reports, and training teams on advanced analytics, fostering cost reduction and informed decision-making

Senior Sales Analyst at Hewlett Packard, Sep 2006 - Nov 2009 · 3 yrs 3 mos, Bengaluru, Karnataka, India, • Subject matter expert (SME) – Keep the team members up to date on all the process related resolutions and innovations • Training and Documentation – Train all the new comers in the team and maintain all the process related documents as per required standards • Take additional responsibilities, resource sharing, behavior during high workload and pro-activity • Accurate update of all trackers on a daily basis • Creating the claims as per the customer request • Giving end to end back-end support from the time of claim entry till the closure of the claims to the partner

Education

BBM, Marketing, R.J.S institute of Management Studies

Master of Business Administration - MBA, Banking and FInace, Alagappa University