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Arun Kumar M

Transformation & Innovation | Business Intelligence Specialist | LCNC Automation | Data Science-Enthusiast

Bengaluru

16+ years of work experience

Concentrix
Feb 20233 yrs 4 mosPresent

Bengaluru, Karnataka, India

• Stakeholder Communication: Deliver actionable data insights to stakeholders at all levels, including senior executives and business leaders, ensuring informed decision-making and strategic alignment. • Data-Driven Innovation: Foster a culture of innovation and data-driven decision-making across accounts, utilizing advanced analytics to drive performance improvements. • Ideation Management: Spearhead ideation initiatives within Global Communication Accounts. Lead training sessions on ideation tools, provide super-admin support, and conduct weekly governance calls to monitor progress, address pending reviews, and oversee project completions. • Innovation Oversight: Oversee digital immersion and tool utilization for aligned accounts. Conduct biweekly meetings with regional process excellence managers to review innovation value attainment and implement best practices. Research market trends and competitive tools across various domains, including virtual hiring, digital training, and process automation. • Digital Penetration: Analyze and address regional/site-specific issues affecting overall digital tool penetration. Facilitate calibration sessions to ensure consistent tool usage across sites. • Tool Deployment: Evaluate new tools through demos and identify deployment opportunities within assigned lines of business to enhance operational efficiency. • Voice of the Customer (VOC): Support Root Cause Analysis (RCA) sessions for accounts with suboptimal CSAT/Innovation VOC scores. Address challenges and implement action plans to improve performance. • Custom Solutions Development: Identify projects leading to development of Low Code No Code custom applications using Power Platforms to enhance operational efficiency. • Reporting: Generate and publish bi-weekly ideation reports for aligned accounts, highlighting progress and key metrics.
Concentrix
Dec 20184 yrs 3 mosFeb 2023

Bengaluru, Karnataka, India

Assistant Manager, Operations- New and Tenure Teams • Leading the new Batches through the route to Achieving different Competency Levels • SMEs Support Planning • Support Colleagues and keep the morale high with Daily Connects, Coaching for Performance, Touchpoints and Rewards and Recognitions. • Daily and Weekly Management Connects on Key Deliverables. • Organize New Batch- Client Sessions
Concentrix
Jun 20202 yrs 8 mosJan 2023

Bangalore Urban, Karnataka, India

Operations Management, Attrition Management, Stake Holder Management, Team Management, Cross Functional Co-ordination, Performance Management, Client Relationship Management
Freelance
Jan 201016 yrs 5 mosPresent

Bengaluru, Karnataka, India

10+ years of experience. Skilled in worship-focused drumming, musical sensitivity, timing, and supporting congregational worship.

Education

bangalore university

Bachelor of Science (BSc), Computer Science

bangalore university

20073 yrs2010

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Headline

Transformation & Innovation | Business Intelligence Specialist | LCNC Automation | Data Science-Enthusiast

About

I am an achievement-oriented, continuous-learning professional with over 14 years of experience.I carry experience in Operations, Training Coordination & Delivery, Quality, Stakeholders Engagement, Client Servicing and Team Mentoring. Skilled in Data Analysis and Business Intelligence to support Performance Management. Strong professional with Bachelor of Science focused in computer science from Bangalore University. I am looking for a challenging opportunity to add value to the company goals with my relevant skills and experience.

Location

Bengaluru

Work experience

Professional BI Analyst (Associate Manager Transformation & Innovation at Concentrix, Feb 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India, • Stakeholder Communication: Deliver actionable data insights to stakeholders at all levels, including senior executives and business leaders, ensuring informed decision-making and strategic alignment. • Data-Driven Innovation: Foster a culture of innovation and data-driven decision-making across accounts, utilizing advanced analytics to drive performance improvements. • Ideation Management: Spearhead ideation initiatives within Global Communication Accounts. Lead training sessions on ideation tools, provide super-admin support, and conduct weekly governance calls to monitor progress, address pending reviews, and oversee project completions. • Innovation Oversight: Oversee digital immersion and tool utilization for aligned accounts. Conduct biweekly meetings with regional process excellence managers to review innovation value attainment and implement best practices. Research market trends and competitive tools across various domains, including virtual hiring, digital training, and process automation. • Digital Penetration: Analyze and address regional/site-specific issues affecting overall digital tool penetration. Facilitate calibration sessions to ensure consistent tool usage across sites. • Tool Deployment: Evaluate new tools through demos and identify deployment opportunities within assigned lines of business to enhance operational efficiency. • Voice of the Customer (VOC): Support Root Cause Analysis (RCA) sessions for accounts with suboptimal CSAT/Innovation VOC scores. Address challenges and implement action plans to improve performance. • Custom Solutions Development: Identify projects leading to development of Low Code No Code custom applications using Power Platforms to enhance operational efficiency. • Reporting: Generate and publish bi-weekly ideation reports for aligned accounts, highlighting progress and key metrics.

Assistant Manager at Concentrix, Dec 2018 - Feb 2023 · 4 yrs 3 mos, Bengaluru, Karnataka, India, Assistant Manager, Operations- New and Tenure Teams • Leading the new Batches through the route to Achieving different Competency Levels • SMEs Support Planning • Support Colleagues and keep the morale high with Daily Connects, Coaching for Performance, Touchpoints and Rewards and Recognitions. • Daily and Weekly Management Connects on Key Deliverables. • Organize New Batch- Client Sessions

Assistant Manager at Concentrix, Jun 2020 - Jan 2023 · 2 yrs 8 mos, Bangalore Urban, Karnataka, India, Operations Management, Attrition Management, Stake Holder Management, Team Management, Cross Functional Co-ordination, Performance Management, Client Relationship Management

Musician | Drummer at Freelance, Jan 2010 - Present · 16 yrs 5 mos, Bengaluru, Karnataka, India, 10+ years of experience. Skilled in worship-focused drumming, musical sensitivity, timing, and supporting congregational worship.

Education

Bachelor of Science (BSc), Computer Science, bangalore university