Headline

Seasoned Squad Lead in Backup & Recovery | 10+ Years in Commvault, IBM TSM & Veeam | Disaster Recovery & ITIL Expert | T-Systems ICT India | Zero Outage Certified

About

Squad Lead in Backup & Recovery | 10+ Years Enterprise Data Protection Leader Seasoned Squad Lead with 10+ years mastering Commvault, IBM TSM, Veeam & NetBackup. Drive 24x7 global operations, disaster recovery & ITIL excellence at T-Systems ICT India. Delivered ransomware recovery for WPP/DuPont at IBM. Pune | #BackupRecovery #ITIL #DisasterRecovery Proven Career Impact: From Infosys engineer (2014) to IBM Backup Admin (2015-19) to T-Systems Squad Lead (2019-Present). Managed 1,700+ TSM clients across WPP, DuPont, Chemours, BHP. Led virtual teams through global incidents, achieving 100% SLA compliance & audit success. Optimized capacity, vendor contracts & EOL remediation across data centers. ✅ Key Career Highlights • Led PETYA ransomware recovery at IBM – restored critical data, zero permanent loss. • Best Team Player Award (IBM) + 2x T-Systems Appreciation for audit excellence. • Managed 24 TSM instances – exceeded SLAs via proactive monitoring & RCA. • Drove global EOL/EOS compliance & cost optimization at T-Systems. • Implemented automation & ITIL processes, elevating team maturity. ✅Core Expertise • Technologies: Commvault V10/11, TSM 5.4-7.X, Veeam | AIX/Linux/Windows | Tape/VTL. • Leadership: 24x7 escalation, stakeholder mgmt, virtual team mentoring. • ITIL: Incident/Problem/Change | RCA, Capacity Planning, Service Continuity. • Compliance: Zero Outage Certified, Audit Leader, Vendor Management. Zero Outage System Admin Certified | ITIL Advanced Problem Mgmt | ServiceNow Expert. Committed to resilient infrastructures. Connect on backup innovation & business continuity.

Location

Pune District

Work experience

Squad Leader at T-Systems ICT India Pvt. Ltd., Jan 2024 - Present · 2 yrs 6 mos, Pune District, Maharashtra, India, As Squad Lead at T-Systems ICT India, I oversee global backup & recovery operations for Classic environments across Shell and non-Shell accounts, ensuring 24x7 service continuity. Direct end-to-end delivery using Commvault and Veeam, managing virtual teams, vendor relations, and compliance while driving RCA, audits, and cost optimization for data centers worldwide. Achievements: Led global backup operations across multiple customer accounts. Acted as primary escalation point for critical incidents. Drove root cause analysis and preventive actions. Supported audit readiness and compliance reporting. Facilitated team training and knowledge transfer.

Consultant at T-Systems ICT India Pvt. Ltd., Feb 2019 - Mar 2024 · 5 yrs 2 mos, Bengaluru, Karnataka, India, As Backup Consultant at T-Systems, I administered Commvault V10/V11 environments, troubleshooting source/client issues and tape library maintenance for global delivery. Executed daily backup operations, policy management, and ITIL processes including incident, problem, and change management across 24x7 shifts. Achievements: Serviced Classic environments using Commvault and other technologies. Maintained Service Level Agreements with platform teams. Generated daily health check and dashboard reports. Performed media management and tape operations.

Backup Administrator at IBM, May 2015 - Feb 2019 · 3 yrs 10 mos, Bengaluru, Karnataka, India, As Backup Administrator at IBM India, I provided 24x7 enterprise support for clients including WPP, DuPont, Chemours, and BHP Billiton using IBM TSM. Handled backup/archive/restore operations, media management, policy configurations, and L2/L3 escalations across 24 TSM instances and 1,700 clients. Achievements: Supported ransomware recovery and data validation. Awarded Best Team Player for DuPont/Chemours. Managed TSM database, storage pools, and schedules. Conducted RCA for backup failures.

Associate System Engineer at Infosys, Jul 2014 - Sep 2014 · 3 mos, Mysore, Karnataka, India

Education

Bachelor of Engineering (B.E.), Mechanical Engineering, L.N.C.T Bhopal